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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express’ Global Advertising &amp; Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express through differentiated and innovative branding, marketing and experiences. The team partners with a variety of third parties including agencies and vendors that support the delivery of these innovative brand moments and experiences.The&nbsp;Senior Manager, Process Strategy, Enablement &amp; Governance, will lead the development, standardizing, documenting and improving of processes that serve as the foundation for various key workstreams across GABM. The colleague will advise business colleagues across GABM to ensure new projects, programs and benefit enhancements are developed in the right way with consideration for American Express Policies and risks that should be contemplated as part of insights development, planning, marketing &amp; advertising execution. The colleague will also be responsible for developing the GABM colleague learning agenda and curriculum and training colleagues on critical standard marketing operations and processes across the team. The colleague will be a liaison with Control Management and will act as PMO for GABM-wide audit and compliance initiatives.Job responsibilities&nbsp;will include:<ul><li>GABM/marketing process development, evaluation and standardization</li><li>New project/program evaluation and advisory</li><li>PRSA, SOP &amp; ORE advisory for business leaders</li><li>Ensure GABM’s adherence to American Express Policies and corresponding program management (e.g., Complaints, Record Retention, Digital Accessibility, Artificial Intelligence)</li><li>Project manage Audit &amp; Compliance related initiatives</li><li>Establish GABM Colleague learning curriculum; facilitate colleague training on centralized GABM processes</li></ul>Preferred Qualifications:<ul><li>Strategic, big-picture problem solver with strong business acumen and high degree of creativity.</li><li>Resourceful self-starter who thrives in ambiguity; Ability to create structured outputs from white space questions.</li><li>Accomplished communicator and storyteller with the ability to understand the audience, structure effective presentations, and relate complex policies to business initiatives in a palatable way.</li><li>Strong PowerPoint Skills</li><li>Ability to partner effectively with business leaders and devise solutions to complex business challenges.</li><li>Proven relationship-builder with strong consultative and collaborative skills</li><li>Strong project management skills with consistent record of successfully achieving results on complex, large-scale, cross-functional initiatives.</li><li>Direct or adjacent management Consulting experience</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager, Process Strategy, Enablement & Governance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express US Consumer Services (USCS) is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the USCS Control Management Process Risk Reduction team is to drive high-impact change to mitigate operational risk, stepping in when significant issues or events occur to improve processes and controls in partnership with business and technical leaders across the enterprise.How will you make an impact in this role?You will be joining a high priority and high visibility program management team that touches many teams within USCS and across American Express. The successful candidate will be responsible for providing program management support across deliverables and ensuring we seamlessly advance the business unit to an elevated risk management model. This individual will ensure the timely and structured management of the multi-year program for USCS. The role involves critical coordination across USCS workstreams, business unit leaders, and extensive collaboration with partners in second-line, third-line, and supporting areas to ensure we continue maintaining the highest levels of control and compliance standards.Core Responsibilities:<ul><li>Develop and support an E2E cross-functional workplan enabling the delivery and oversight of project deliverables</li><li>Partner with Marketing, Product, Servicing, Compliance, Legal, Control Management, Technologies, 2LOD/3LOD and other key stakeholders</li><li>Serve as the program management function, acting as a conduit between USCS sponsors/leads and the critical workstreams delivering on project mandates </li><li>Ensure clear communication of progress up to top level management; report on milestone progress, raise key decisions and issues for resolution where required</li><li>Collaborate closely with external parties (i.e. consulting partners) and support all engagements to ensure key decisions are made and progress is achieved</li><li>Identify learning needs and form communication strategies as the program progresses</li><li>Develop linkages and dependencies with groups within and outside USCS</li><li>Champion change management by establishing an appropriate governance and communication cadence, driving organizational alignment to further our control and compliance outcomes</li><li>Support PMO forums for USCS, interface with organization-wide committees (e.g., Operational Risk Management Committee), and share insights (e.g., Communities of Practice) </li><li>Oversee capture of all key artifacts including approvals and evidence of task completion to support appropriate milestone completion, in line with Enterprise PMO guidance</li></ul>Minimum Qualifications:<ul><li>The ideal candidate will be a highly motivated self-starter who is able to deliver strategic thought leadership and lead projects with limited guidance</li><li>Comfortable operating in a fast-paced, highly complex environment with a proven ability to quickly adjust to shifting priorities, multiple demands, ambiguity and rapid change</li><li>Proven track record of building relationships, successfully operating in a matrixed environment, and being able to lead and influence without direct authority</li><li>Proven track record of developing strategic frameworks for vaguely defined business problems and ability to turn those frameworks into actionable projects/initiatives that drive meaningful results</li><li>Strong thought leadership including ability to quickly understand critical linkages and implications of program strategies on the business at large</li><li>Excellent program management, written, and organizational skills&nbsp;</li><li>High level of integrity with ability to handle sensitive issues with complete confidentiality&nbsp;</li><li>Experienced people leader, growth mindset focused, with ability to manage, develop and motivate a diverse team of colleagues</li><li>Experience in Strategic Planning, Program Management, Project Management, Consulting, and/or Process Transformation supporting a large cross-functional, change-management initiative that supports multiple domains&nbsp;</li><li>Demonstrated control mindset, with preference of previous experience in operational risk and compliance at a Bank</li><li>Knowledge of commercial payments industry &amp; economics advantageous</li></ul>ORMCMAnnual Range: $130,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for this position.&nbsp;We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Director, Governance & Program Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express’ Global Financial Crimes Compliance (GFCC) organization implements and supports the enterprise Anti-Money Laundering (AML), Sanctions, and Anti-Corruption compliance programs, among other anti-financial crime deliverables. Within GFCC, the Procedures, Guidance, and Training (PGT) team is tasked with, among other things, a key objective of providing GFCC colleagues with adequate training to successfully carry out their day-to-day responsibilities. More specifically, PGT collaborates on, develops, manages, hosts, and delivers a wide variety of trainings across the anti-financial crime spectrum and throughout the pillars of the GFCC program, and aligns with key GFCC, first line, and other stakeholders on training-related proposals and impacts. Furthermore, PGT owns the GFCC Training standard and will be responsible for ensuring affected teams and colleagues adhere to that standard once it is released.How will you make an impact in this role?This role will serve as a Compliance Training Manager on the PGT team, supporting a variety of training functions across GFCC, including, but not limited to, those related to PGT’s responsibilities noted above, as well as certain processes within the first line of defense. The successful candidate will report to the Director of the PGT team.The successful candidate will be responsible for:<ul><li>Assisting the PGT Director with overseeing the GFCC Training standard and helping to ensure that all affected teams and colleagues are adequately applying the GFCC Training standard within their respective workflows.</li><li>Managing the planning, preparation, facilitation, and overall execution of the GFCC training program, including managing PGT training analysts and guiding them to successfully execute on all training-related deliverables.</li><li>Maintaining, updating, and enhancing training materials, including PowerPoint decks, web-based (eLearning) training modules, and training exercises.</li><li>Coordinating, delivering if needed, and evaluating instructor-led trainings.</li><li>Proactively identifying and implementing improvements to training strategies within the GFCC training program.</li><li>Maintaining day-to-day training operations and coming up with solutions to training-related issues, deliverables, and requests.</li><li>Serving as a resource for GFCC colleagues and partners by supporting continued learning, providing valuable feedback, and working with various stakeholders to strategize and optimize efficiency solutions.</li><li>Designing and administering training resources using available internal and external tools and capabilities.</li><li>Helping gather materials in support of audit and exam training-related requests.</li><li>Ensuring training deliverables adhere to legal and regulatory standards and are carried out within the GFCC Training standard framework.</li><li>Collaborating and aligning with PGT members on the above responsibilities and other PGT-driven tasks.</li></ul>Minimum Qualifications:<ul><li>3+ years of experience in any of the following areas: Training, AML compliance, law enforcement, general compliance, audit, complex investigations, and/or legal.</li><li>Experience with creating and delivering training, coupled with a strong drive to develop and coach GFCC and first line colleagues.</li><li>Ability to organize data and conduct data analysis with an eye toward creating meaningful learning solutions.</li><li>A passion and drive for proactively identifying and implementing improvements to training strategy and the GFCC training program.</li><li>Keen attention to detail, proven analytical and problem-solving skills, demonstrated leadership abilities, and effective collaboration and communication skills, including working with multiple stakeholders on a single project.</li><li>Knowledge of criminal typologies associated with financial products and services.</li><li>Understanding of AML-related laws and regulations and other guidance.</li><li>Ability to identify and escalate issues and offer thoughtful solutions to complicated matters.</li><li>Ability to manage multiple projects simultaneously.</li><li>Excellent presenting, writing, and editing skills.</li><li>High level of professionalism, self-motivation, flexibility, and sense of urgency.</li></ul>Preferred Qualifications:<ul><li>Bachelor’s/University or advanced degree preferred</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Compliance -GFCC Procedures, Guidance, and Training

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Join Team Amex and let's lead the way together.The TeamThe U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.American Express entered the travel agency business in 1915 and today is one of the world’s largest luxury travel and lifestyle service networks.&nbsp; The Travel &amp; Lifestyle Services (TLS) business provides exclusive access, differentiated value, extraordinary service, and unrivaled expertise to premium Card Members seeking leisure or business travel, as well as a variety of lifestyle services. The TLS COE (Center of Excellence) is tasked with uniting the travel and lifestyle benefits and strategic travel partner relationships globally to create structured and focused plans towards advanced Card Member engagement with Amex travel benefits.The Global Strategic Partnerships and Marketing (GPM) within TLS/American Express Travel brings together the best travel partners in the world to create unparalleled value and unforgettable experiences across the travel journey - and amplifies this to Card Members wherever they are.This role will sit within the Global Lodging and Emerging Travel team within GPM and report to the Sr. Manager, Vacation Rental Program Management Customer Experience.The Role The recently launched vacation rental program, Select Homes + Retreats (SHR), offers U.S. Platinum and Centurion Card Members the opportunity to book a curated portfolio of vacation rentals in select U.S. markets with perks such as earning 5X Membership points or using Pay with Points. Now a fully integrated travel offering, SHR priorities are growing program awareness, expanding inventory and markets and enhancing the customer experience and value proposition. The Analyst, Vacation Rental Program Management will provide operational support to a team responsible for partnering with stakeholders across Amex to continue to grow Select Homes + Retreats program awareness, expanding the program’s inventory and market footprint, partnering with new vacation rental management providers, delivering a flawless customer experience and ensuring that the program continues to offer differentiated and meaningful value to our customers and partners.&nbsp;&nbsp;Key Responsibilities:<ul><li>Provide operational excellence support by collecting required third party due diligence and compliance documentation for new partners, and updating the information quarterly</li><li>Lead quarterly compliance checks of team’s processes through Process Risk Self Assessment (PRSA) evidence compilation</li><li>Support account manager handling a portfolio of partners by tracking and completing onboarding steps from contracting to rate loading and testing </li><li>Manage the vacation rental management company (VRM) partnership pipeline by identifying new potential partnerships in target markets for expansion, and recommending VRMs for the team to engage</li><li>Oversee program curation for quality and local law compliance, including hand selecting premium homes that fit the inclusion criteria for Select Homes + Retreats by reviewing photos, descriptions and house rules</li><li>Evaluate accuracy of listings on Amextravel.com when VRMs make changes </li><li>Ensure all approved listings are appearing on AmexTravel.com and helping to troubleshoot if they are not</li><li>Facilitate reporting and monthly program performance updates</li><li>Partner with TLS Marketing team on program marketing needs and initiatives</li><li>Partner with TLS Servicing team on customer complaints/feedback </li><li>Consult and collaborate effectively with external and internal stakeholders including Compliance, Legal, Digital Customer Experience, Marketing, Servicing, and Analytics teams</li></ul>Minimum Qualifications:<ul><li>Demonstrated superior attention to detail and project management skills </li><li>Energetic self-starter with strong organizational skills and a proven track record of delivering meaningful results</li><li>Strategic thinker who can evaluate multiple viewpoints, synthesize information and provide clear recommendations</li><li>Ability to multitask effectively and prioritize among competing asks</li><li>A collaborative team player with a can-do attitude who can learn on the fly and adapt quickly to evolving needs</li><li>Excellent written and verbal communication skills</li><li>Strong Powerpoint and Excel skills required</li></ul>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A solid understanding and passion for the luxury and travel industriesSalary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst-Vacation Rental Program Management

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The SOX Governance and Advisory team within Controllership (1LOD) plays a critical role in supporting the enterprise by developing and executing a risk-based plan to assess and enhance the company’s internal controls over financial reporting. The team utilizes a robust governance framework and testing program to Tanage financial reporting risk in compliance with the company’s 2LOD objectives and requirements of the Sarbanes Oxley Act.The team is looking for a Manager of SOX IT Testing to build and lead a team of high-performing professionals in the review, documentation, evaluation and testing of SOX relevant IT general controls, both on-premises and cloud environments, including system security, logical and physical access, software development, change management, backup, and cybersecurity controls. The role involves extensive collaboration with Technology, internal audit, and external audit teamsThe Manager, SOX IT Testing will:<ul><li>Lead the test design, documentation, and testing of IT general controls</li><li>Prepare and publish test results, including any observations/recommendations to key stakeholders</li><li>Promote innovative solutions and thought leadership within the SOX testing team</li><li>Collaborate with internal and external auditors to facilitate SOX audits and ensure timely completion and resolution of issues.</li><li>Stay current on change in SOX requirements and leading practices, cybersecurity regulations, and IT risk management best practices</li></ul>Minimum Qualifications:&nbsp;<ul><li>4+ years of IT controls auditing and/or consulting</li><li>Demonstrated experience understanding risk assessment of IT processes, examining IT controls, and evaluating their design and operational effectiveness</li><li>Strong understanding of financial reporting risk and requirements of the Sarbanes-Oxley act as well as internal control frameworks (e.g., COSO)</li><li>Excellent communication and interpersonal skills</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Accounting, Finance, Management Information Systems, Computer and Information Science, Business, or a related field</li><li>Certified Public Accountant (CPA), Certified Internal Auditor (CIA), or Certified Information Systems Auditor (CISA) certification</li><li>Demonstrating thought leadership in financial reporting and IT risks</li><li>Knowledge in Oracle, security and cloud technologies preferred</li><li>Knowledge of COSO Framework and CoBIT</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Manager-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.AMEX Assurance Co. (AAC) provides insurance protection for American Express Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This exciting opportunity will reside in the Claim and Servicing Operations department of AAC, and primary responsibilities will include enrolling, servicing, and adjudication of insurance policies and claims; this role provides an exciting opportunity to handle claims for the Retail and Warranty products in the AMEX Assurance Co. Insurance portfolio.&nbsp;Your duties may include but are not limited to:<ul><li>Investigation by using tools available to settle claims quickly and efficiently</li><li>Maintaining state compliance</li><li>Decision making of claims for these products, as well as direct phone interaction with the customer to ensure timely decisions</li><li>Researching warranties and repair estimates by making outbound calls to businesses and manufacturers</li><li>This position does not require previous insurance experience. &nbsp;We will provide you with all the necessary tools to be successful!</li></ul>This position is hybrid and based in Phoenix, AZ and Sunrise, FL and the ideal candidate will work 3 days onsite / 2 days remotely. The hours of operation are: Monday - Friday - 6:00am - 5:00pm (local time), with rotational weekends. &nbsp;Minimum Qualifications:<ul><li>Customer First Principles demonstrated through excellent verbal, written and interpersonal communication skills</li><li>Passion for exceptional service</li><li>Strong phone skills</li><li>Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow</li><li>Ability to demonstrate initiative with minimal supervision to drive results</li><li>Strong problem-solving skills, time management and organizational skills</li><li>Superior level of accuracy and attention to detail.</li><li>Strong proficiency in PC skills, including MS Word and Excel</li></ul>Preferred Qualifications:<ul><li>Insurance or Customer Service industry experience preferred but not required</li><li>A current Claims Adjuster License is a plus</li><li>If a license is not currently held, the applicant must be able to obtain the necessary license during the time frame allowed prior to training. Upon hiring, candidate will have 2 attempts to pass the Arizona Licensing exam. &nbsp;If the exam to obtain your license cannot be passed, within 2 attempts, employment will be terminated.</li></ul>Hourly Range: $20.00 to $24.05 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positionsWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Representative-Insurance Claims

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.As part of theFinance Data Governance (FDG) team&nbsp;within Corporate Controllership, this role is responsible for bringing and managing data under governance for Finance.FDG team is leading the effort of defining the future roadmap for data governance within Finance and ensuring that trusted information is used for critical processes,&nbsp; decision making, and accounting across various finance processes.As a FDG Manager, you will support the development and implementation of solutions in accordance with the Enterprise Data Governance policy and framework. You will partner closely with Finance&nbsp; Technology Transformation, Enterprise Data Governance, Controllership, Risk, and other teams to drive data governance and data quality within Finance.The FDG Manager is a collaborator, a well-organized, action-oriented individual with exceptional leadership and time management skills, confident in presenting, facilitating, and building a network of strong relationships across our organization.<ul><li>Finance Data Governance in compliance with the Enterprise Data Governance Policy ensuring&nbsp; the appropriate accountability model and processes for data asset management, metadata&nbsp; management, data quality, and issue resolution.</li><li>Participate in all aspects of Data Governance including data activation steps, compliance with data standards and privacy regulations.</li><li>Support strategic improvements to data assessment process and making necessary&nbsp; enhancements to data analytical and data quality tools.</li><li>Lead root-cause-analysis of data quality issues and support in remediation of Audit and&nbsp; Regulatory feedback.</li><li>Support development, validation, and maintenance of business glossary, data integration, data&nbsp; lineage, and data management activities.</li></ul>Minimum Qualifications:<ul><li><ul><li>5+ years of work experience in Banking/Financial Services.</li><li>Experience of Finance, Banking, or similar industries is a strong plus.</li><li>Technical and data analysis skills with prior experience with SQL.</li><li>Knowledge of data governance practices, business and technology issues related to&nbsp; management of enterprise information assets is strongly preferred.</li><li>Demonstrated understanding of metadata practices such as data lineage, data&nbsp; dictionaries, business glossaries, Data Quality rules, source system inventories, etc.</li><li>Demonstrated working knowledge of Agile methodology and delivery concepts or other project&nbsp; management methodologies including SDLC.</li><li>Strong relationship skills and communication is essential as the role require partnering with&nbsp; multiple groups e.g., Business process owners, Technologies, and Enterprise Data&nbsp; Governance.</li><li>Self-motivated and proactive, ability to manage multiple assignments and projects&nbsp; concurrently within tight deadlines.</li><li>Ability to be flexible, prioritize multiple demands, and effectively manage in a matrix&nbsp; organization.</li><li>Experience of a wide range of architectures/platforms</li></ul></li></ul>Preferred Qualifications:<ul><li><ul><li>Master’s degree in finance/accounting is preferred.</li><li>Prior experience of data governance, metadata, and data lineage tools such as, Collibra,&nbsp; MANTA is strongly preferred.</li></ul></li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Manager - Data Governance & Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.This role is within the Controllership Organization supporting Technology Controllership Corporate Segment. &nbsp;Technology Controllership team manages software capitalization financial reporting, accounting, and control processes.&nbsp; The team also provides software capitalization data analysis and insights, accounting advisory for various technology purchases and supports key business partner areas.The Manager will be responsible for ensuring the delivery of accurate and timely software accounting and reporting for Technology Controllership.&nbsp; They will be responsible for multiple software capitalization financial processes, general ledger balance sheet and P&amp;L analysis, working closely with business partners across the organization software accounting related support and advisory.&nbsp; The Manager will also support process improvement initiatives, enhancements, automation, and trending for software accounting results.How will you make an impact in this role?<ul><li>Perform software capitalization reporting data extracts, summarization, trending and reporting. &nbsp;</li><li>Manage and deliver monthly accounting and reporting processes, ensuring the application of proper software costs accounting treatment. &nbsp;</li><li>Prepare and record financial costs for software capitalization and software abandonment.</li><li>Effectively operate control activities, financial analysis and support for audit queries.</li><li>Provide accounting advisory for various technology related purchases.</li><li>Drive process improvements and enhancements, including automation efforts and cross-functional projects.</li><li>Cultivate and maintain strong relationships with Global Supply Management, Technology, Business and Finance partners. </li></ul>Qualifications:<ul><li>Minimum of 2-3 years of financial and accounting experience, strong knowledge of US GAAP</li><li>Bachelor’s degree in Accounting, Finance, or related field.</li><li>Excellent verbal and written communication skills.</li><li>Able to work proactively with business partners to meet all deadlines as required. </li><li>Excellent relationship management skills.&nbsp; Ability to understand business drivers &amp; manage expectations of business partners and influence outcomes.</li><li>Demonstrated analytical and problem-solving skills.</li><li>Ability to manage multiple projects simultaneously while adhering to time sensitive deadlines</li><li>Flexible, results-driven, and able to lead and influence without authority.</li><li>Advanced MS office suite proficiency e.g. Excel, Word, PowerPoint, and PowerBI.</li><li>Understanding of the Agile development methodology.</li><li>Knowledge of month-end accounting protocols, software development and software licensing costs accounting would be advantageous.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Controller

At American Express, our culture is built on a 175-year history of innovation, shared&nbsp;values&nbsp;and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Analytics, Investments and Marketing Enablement (AIM) team – a part of Global Commercial Services Marketing (GCSM) – is the analytics engine that enables the Global Commercial business. The team is responsible for driving Commercial Customer acquisitions, engagement &amp; retention by evolving our card &amp; beyond-card products, targeting customers over online and offline channels through delivering world-class Analytics, Insights and Data Products. This Senior Manager role, based out of New York, would be a part of AIM team responsible for US Commercial Customer Spend Engagement and Retention Analytics and Data Sciences, in close partnerships with a diverse set of stakeholders in the US. The incumbent would work on a team with presence in NY and Gurgaon (India).This specific Senior Manager role would be a part ofthe 'Paid Search Digital Acquisition Analytics' team within AIM - responsible for driving analytics for Project Flywheel.Responsibilities:<ul><li>Creating world class analytical solutions and developing cutting edge, future-proof Identity &amp; Personalization capabilities powered by Data, Dynamic Intelligence</li><li>Responsible for delivering innovative targeting solutions in collaboration with stakeholders across Global Commercial Services, Enterprise Digital and Data Solutions group &amp; with External Mar Tech Partners.</li><li>Optimize performance, drive efficient growth through developing Personalized acquisition incentive strategy for the launch of Dynamic applicationcapability where acquisition incentives for a small business credit card application are revealed during the card application journey instead of upfront offering.</li><li>Analytics to devise targeting strategy for Employee Card offerings to small business credit card holders when they visit AXP web assets.</li><li>Able to pull and analyze data to help develop actionable data-driven insights through a deep understanding of the commercial business.</li><li>Develop and foster cross functional relationships with partners across American Express to ensure project prioritization and implementation</li></ul>Minimum Qualifications:<ul><li>Bachelor’s Degree in a quantitative field (e.g., Finance, Engineering, Physics, Mathematics, Computer Science or Economics)</li><li>2+ years of experience with PySpark/Python/SQL/SAS</li><li>Strong analytical/conceptual thinking acumen to solve unstructured and complex business problems and articulate key findings to senior leaders/stakeholders to influence business decision making</li><li>Strong understanding of the digital eco-system as it relates to digital analytics, related tools &amp; technology like Clickstream logs, Data management platforms, Real time recommender systems</li><li>An artful ability to work within cross-functional teams to connect the dots and bring new innovations to life</li><li>Excellent communication and interpersonal skills to win hearts &amp; minds of team members, partners</li></ul>Preferred Qualifications:<ul><li>2+ years of digital analytics experience and familiarity with paid marketing channels, digital marketing technology</li><li>Demonstrated ability to work independently and across a matrix organization partnering with cross-functional teams and external vendors to deliver solutions at top speed.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.&nbsp;

Senior Manager - Data Science, Digital Acquisition Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Compliance AnalystAmerican Express’ Global Financial Crimes Compliance (GFCC) team is responsible for leading the enterprise-wide Anti-Money Laundering (AML), Sanctions, and Anti-Corruption compliance functions. This team has global responsibility for identifying, investigating, and reporting suspicious activity, including money laundering and terrorist financing, and provides broad analytical and operational support for the company’s enterprise-wide AML function. GFCC is part of the broader Global Risk &amp; Compliance organization. The GFCC Risk Management Team is responsible for risk management and program health monitoring, and facilitates alignment across GFCC and broader stakeholder teams in managing and overseeing the financial crimes compliance programs that it owns, which include GFCC metrics and reporting, risk and control self-assessments, the Customer Risk Rating (CRR), Money Laundering Risk Assessment, and business ownership of the platform capabilities that support the CRR and Enhanced Due Diligence (EDD) programs.We are seeking a detail-oriented and proactive individual to join our team as an AML Risk Assessment Action Plan Owner. This role is critical to the ongoing effectiveness of our AML program. The successful candidate will be responsible for managing the action plan stemming from our annual MLRA, ensuring timely resolution of identified issues and proper documentation through the remediation lifecycle.Key Responsibilities and Requirements:<ul><li>Serve as the primary owner of the MLRA Action Plan, capturing, documenting, and tracking all issues and gaps identified during the risk assessment process.</li><li>Collaborate with Line of Business, Market Compliance Officers, and control owners to define appropriate corrective actions and ensure accountability.</li><li>Establish and monitor timelines for issue resolution and escalate risk of delay or non-remediation when appropriate.</li><li>Maintain comprehensive documentation of issue status, supporting evidence, and closure rationale in accordance with internal policies and regulatory expectations.</li><li>Provide regular reporting and updates to senior management.</li><li>Support continuous improvement of the MLRA process, including integration of assessment outcomes into broader compliance initiatives.</li></ul>Minimum Qualifications<ul><li>Approx. two years of experience in Compliance, Banking and/or other risk management disciplines preferred.</li><li>Excellent project management skills with the ability to prioritize and manage multiple deliverables.</li><li>Exceptional communication and interpersonal skills, with the ability to influence cross-functional teams.</li><li>Self-starter, dependable, and adaptable with a proven ability to work independently or within a team environment as required.</li><li>Proven ability to develop presentation materials with clear and concise messaging.</li><li>Comfortable presenting reports to higher band levels.</li><li>Analytical skills, attention to detail and ability to review data and report.</li><li>Expert-level Excel skills (e.g. complex calculations, pivot tables creation / manipulation, macros).</li></ul>Preferred Qualifications<ul><li>Undergraduate degree.</li><li>Prior experience with risk assessments, issue management and/or compliance program oversight.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

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