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Software Engineer in Test The Purpose of This Role As a Software Engineer in Test, you will be working directly with other Software Developers, Architects and business partners to translate vision and designs into sustainable business solutions. You will be responsible for the development of test automation solution for complex software applications, ensuring they are built with quality, consistency to our standards, performance and responsive to the device accessing the application! The Value You Deliver This Software Engineer will play a key role within Fidelity’s Workplace Investments Stock Plan Services teams. The individual will work closely with the Scrum master, Systems analysts, Architects, Developers and other QA resources to design, build and deliver complete Quality Engineering lifecycle that make up Fidelity’s internet experience. They will be expected to work closely and collaborate with other developers on projects. Responsibilities of the role includes <ul> <li>Translating business and systems requirements into test strategy, Test scenarios and test plans </li><li>Designing, developing, documenting, and maintaining automated tests and tools </li><li>Adhering to Quality Engineering Practices in development of automation scripts </li><li>Understand and apply BDD design concepts to test software solutions. </li><li>Adhere to industry standard best practices in Quality Engineering </li><li>Delivering accurate and maintainable code for automation and software utilities. </li><li>Measure and Report key QA metrics </li><li>Collaborating with other technical resources to: </li><li>Suggest improvements for processes, best practices, and standards. </li><li>See opportunities to improve maintainability of automation platform. </li></ul> The Skills that are Key to this role <ul> <li>Apply proven analytical, problem-solving and quality assurance/testing skills to enhance and validate the quality of the software solutions </li><li>Effectively communicating with partners and providing up to date status of QA delivery </li><li>Guide the team to build end to end test strategy </li><li>Bring in cloud testing expertise </li><li>Spearhead the automation coverage for a given system </li><li>Ability to quickly learn, adapt and strive to meet the needs of a fast paced, changing environment </li><li>Ability to navigate organizationally in order to accomplish tasks </li><li>Ability to work on multiple efforts simultaneously </li></ul> Behavioral attributes <ul> <li>Excellent Written and verbal communication and presentation skills </li><li>Organizational skills including time, project and process management </li><li>Solid analytical, negotiation &amp; building consensus abilities </li><li>Ability to work effectively with both business customers and project team members </li><li>Good interpersonal, relationship management and facilitation skills </li></ul> Technical skills <ul> <li>6-9 years’ experience predominantly in software test/ Quality Engineering </li><li>Bachelor’s/Master’s Degree in Computer Science, Computer Engineering, or other related field </li><li>Deep expertise in Functional testing, regression testing and End to End testing </li><li>Hands-on Software Development in Test experience, which includes any of the following: </li><li>4+ years of using Object Oriented Languages like, Java, Python,etc. </li><li>5+ years of automation scripting experience (not record and playback) </li><li>Good understanding of BDD, CI-CD and DevOps concepts is mandatory. </li><li>Expertise in following is required: </li><li>Python </li><li>Function UI Validation </li><li>Validation of SOAP/RESTful web services </li><li>Jenkins (CI/CD Pipelines) </li><li>Selenium + Behave </li><li>PL/SQL </li><li>Experience in the following is a strong plus: </li><li>Java </li><li>Docker </li><li>AWS/Azure </li><li>Mobile testing </li><li>Service Virtualization </li><li>Understanding and working experience of Non-functional testing is preferred </li></ul> How Your Work Impacts the Organization WI (Workplace Investments) helps our customers save and invest through workplace retirement savings plans, build lifetime relationships with customers and provide employers with cost-effective, integrated employee benefit solutions. WI serves customers online, over the phone, and through a nationwide network of investor centers. WI is also committed to helping drive employee retirement readiness by delivering groundbreaking financial solutions to employers, including recordkeeping, cash management products and services and personal advisory services (PAS). Company Overview Fidelity Investments is one of the world's largest providers of financial services. Headquartered in Boston, US, Fidelity's goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. Privately held for nearly 70 years, Fidelity employs 45,000 associates who are focused on the long-term success of our customers. To know more visit : <a href="https://www.fidelity.com/" target="_blank">Fidelity.com</a>

Fidelity TalentSource

Software Engineer in Test

The Team Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis. The Expertise You Have <ul> <li>Bachelor’s degree in Computer Science or equivalent </li><li>6+ years hands-on experience as a systems engineer </li><li>Design, build and maintain Amazon Connect Contact Flows and routing logic </li><li>Implement dynamic and skill-based routing using AWS Lambda (Node.js or Python) and Dynamo DB </li><li>Integrate Amazon Lex bots for conversational IVR, third APIs, and enterprise systems e.g., CRM, case management </li><li>Manage call recording, error handling, and failover routing logic </li><li>Configure and maintain queues, routing profiles and hours of operation </li><li>Troubleshoot call logs using CloudWatch and optimize routing for performance </li><li>Provide documentation, knowledge transfer, and architectural guidance to internal teams </li><li>Work cross-functionally with internal teams (cloud, security, telephony, support) as needed </li><li>Experience with version control and CI/CD for Lambda deployments. </li><li>Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation </li><li>Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity. </li><li>Exposure to Genesys will be a plus </li><li>Familiarity with Docker/Kubernetes and container-based development and deployment practices will be a plus </li><li>Hands-on AWS experience or demonstrated desire to build cloud experience (e.g. certifications, training) </li><li>Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes </li><li>Self-starter, curious, collaborative, innovative, eager to learn and teach others every day </li></ul> The Value You Deliver <ul> <li>Write high-quality code for our applications that is reliable, scalable, and reusable </li><li>Understand the leadership vision and execute on that vision </li><li>Strengthen and promote the culture of innovation by setting examples </li><li>Find creative ways to get things done, and do them right </li><li>Foster a culture of best in class software engineering practices </li><li>Exercise a passion for keeping your knowledge up-to-date with the latest and greatest </li><li>Ensure the high level of integrity in the team </li><li>Take ownership and accountability for figuring out what needs to be done </li></ul> Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

Senior Systems Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Automation Engineer in Merrimack, NH and Westlake, TX! Fidelity Investments has an exciting opportunity in testing to work with Fidelity Capital Markets! Our products offer clients the tools to serve their all of Capital Markets. The squad member’s main focus will start with development of test plans, test cases, test execution and automation. We are also looking for a candidate with additional development skills to contribute to database development, Java, or UI development skills. Candidates must have brokerage trading industry experience. <h3>The Expertise We’re Looking For</h3> <ul> <li>Solid experience testing brokerage industry financial applications </li><li>Test automation experience using BDD framework built using Cucumber/ Selenium </li><li>Running automation in a CI/CD pipeline. </li><li>Experience working in agile Software Development Lifecycle </li><li>Strong SQL experience - candidate must be able to write and execute complex queries. </li><li>Experience in middle tier coding using Java a plus. </li><li>Front end development using Angular, JavaScript a plus. </li><li>Backend development skills – Oracle SQL a plus </li></ul> <h3>The Skills You Bring</h3> <ul> <li>Your ability to thrive in a dynamic and fluid organization where priorities shift responding to changing business needs </li><li>You have a strong technical background of troubleshooting problems and identifying root cause </li><li>You’re able to quickly assess and become knowledgeable about subject matter/become the subject matter expert </li><li>You are a teammate who can work independently across local and distributed teams </li><li>You share your knowledge and enjoy mentoring other members of the team </li><li>You demonstrate ownership and accountability through self-directed task management </li></ul> <h3>The Value You Deliver</h3> <ul> <li>You work closely with the product owner and the scrum master in your agile squad to understand requirements and define acceptance criteria </li><li>You work with developers in your squad to understand the technical implementation of the product and can understand and review their code </li><li>You develop and maintain automation code that will be used by your squad to do regression testing </li><li>You can reproduce, debug, and isolate problems and verify fixes </li><li>You are responsible for ensuring that quality control standards are being followed by your squad </li></ul> <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Senior Automation Engineer

The Role The High Income Technology team is looking for a hardworking, highly motivated Software Engineer with strong understanding of programming fundamentals and software design to join their ranks. In this role, you will be responsible for the development of quality software components that are used by Portfolio Managers, Traders and Analysts in managing of over $100 Billion in Fidelity High Yield Funds.In addition to building software, you will have an opportunity to help define and implement development practices, standards and strategies. This position can be located in Merrimack. The Expertise We Need <ul> <li>Proven experience and education in designing and developing systems and solutions with Java, C#, Angular.js or Python</li> <li>Actively collaborate in requirement analysis, module design, architecture and development of interfaces to meet business requirements.</li> <li>Use Agile Software Development methodology for developing the application. JIRA for Issue and project tracking and maintain detailed documentation about the flows and functionality.</li> <li>Develop Spring RESTful web services application using Open Source Frameworks - Spring Boot, Spring Core, IOC, other core components like oauth2 and security.</li> <li>Develop full stack applications using AWS cloud-platforms with services like EC2, Lambda, CloudFormation, S3, IAM Roles, EKS, CloudWatch and Elastic Search and AWS messaging capabilities like SQS and SNS and AWS NoSql database like DynamoDB.</li> <li>Design interactive front-end application Using Angular JS, NGRX state management, RXJS, Redux plugin, Bootstrap.</li> </ul> In addition, any of the following would be of value but not required: <ul> <li>Experience with financial mathematics and statistics, portfolio modeling and/or trading.</li> <li>Experience with messaging applications using frameworks such as Kafka, JMS, Apache ActiveMQ.</li> <li>Experience with distributed caches such as Gemfire.</li> <li>Experience with implementing cross cutting concerns like declarative transaction management using Spring AOP.</li> <li>Experience with developing advanced Continuous Integration &amp; Continuous Delivery (CI/CD) pipeline including software configuration management, test automation, version control, static code analysis using (Jenkins, Stash, Ansible, Docker).</li> <li>Experience with test automation at different levels of testing (unit, component, integration and functional tests) using Junit, Mockito and Cucumber for Integration testing. Client-side testing using Jasmine framework, test runners like Karma and tools (e.g. Cucumber, FitNesse, Gerkin/Protractor).</li> <li>Experience in Perform system analysis, application security, application performance using JMeter, code quality and code quality using SonarQube and secure code validation with Veracode.</li> <li>Experience with monitoring services using CloudWatch and Datadog or Splunk.</li> </ul> The Team <ul> <li>We have a passion for technology and love fixing and solving complex problems.</li> <li>We enjoy working in teams, love to collaborate, share and grow knowledge.</li> <li>We like open communication and people who are self-motivated, can take initiative, and can make decisions with a bias toward action.</li> <li>We encourage team members to take ownership and care about the quality of work.</li> <li>We think about the testability of code and Design and architecture patterns.</li> </ul> The hourly pay rate range for this position is $85.00-$100.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Full Stack Engineer

Senior Software Engineer, Integrated Portfolio Construction Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Software Engineer in Merrimack, NH and Smithfield, RI! The Role Fidelity Institutional (FI) is looking for a Senior Software Engineer with Dev Ops experience to join the Integrated Portfolio Construction team to implement innovative solutions for financial advisors using the latest technology in an engaging environment. You will play a leading role in the Agile development of analytical tools used in the portfolio construction process. These tools will be used by not only members of the Fidelity Institutional Wealth Adviser (FIWA) Investment team but also partners across FI in discussions with external clients. Our development teams encourage creativity, innovation, and excellence. Your experience, skills, and input will be critical to our shared success. We’d love for you to apply, even if you feel unsure about whether you meet every single requirement in this posting. The Expertise and Skills You Bring <ul> <li> B.S. in Computer Science, Engineering, Mathematics, or equivalent experience. </li><li> 6+ years of professional software development and DevOps experience. </li><li> Experience leading design or architecture (design patterns, reliability and scaling) and exploring technical feasibility tradeoffs. </li><li> Experience with Java Spring Boot web services development. </li><li> Experience with ETL frameworks, databases and SQL. </li><li> Experience with DevOps principles and activities. </li><li> Experience with test automation frameworks. </li><li> Experience with AWS services. </li><li> Experience building and deploying applications using continuous integration pipelines and automated deployment tools such as Jenkins. </li><li> Experience using source control and pull requests for development in code repository systems including GitHub. </li></ul> The Team The mission of FIWA is to enable FI to provide advice driven investment solutions through high-value products, tools, and research insights. The FIWA Investment team comprises the following groups: Equity, Fixed Income, Multi-Asset, ESG, and Alternative Investments Manager Research; Portfolio Engineering; and Portfolio Construction Tools &amp; Analytics. The Teams work together to propel our clients’ wealth management strategies with Fidelity and our third-party asset management partners. Please see the below pay rate range for the work location of Rhode Island only: $62.68-$102.68 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Senior Software Engineer

Be a part of a development team building out the next generation of business intelligence and support tools for Fidelity Capital Markets. As a database developer you will use your technical skills to deliver critical applications. <h3>The Team</h3> The FCM Business Intelligence team is unique within Capital Markets supporting executive leadership and every business unit within. Applications owned by this team support client onboarding and management, trade analysis, commission calculation, and financial reporting. <h3>The Expertise You Have</h3> <ul> <li>BS in Computer Science or Information Systems</li> <li>15 years of experience in application development or software engineering</li> <li>Oracle certification</li> </ul> <h3>The Skills You Bring</h3> <ul> <li>You will be proficient in traditional database skills and technologies like Linux, Oracle, SQL, PL/SQL, Java, relational design, recoverability, ETL, data modelling, and performance tuning.</li> <li>You will have experience using development and team tools such as Jira, GIT, Jenkins, and Udeploy</li> <li>You will be familiar with Institutional and Capital Markets products such as prime brokerage, fixed income, and equities</li> <li>Within this space, you will have related experience to trade operations and post trade analysis, profit/loss analysis, customer relationship management, and compliance/supervisory reporting</li> <li>You will have experience working in Scrum Agile and Agile@Scale product development environments</li> <li>You will be comfortable collaborating with business product owners, end users, and other technology teams</li> <li>Most importantly, you will be nimble and able to adapt to emerging technologies and trends.</li> </ul> <h3>The Value You Deliver</h3> <ul> <li>Listening to product owners to understand the business value they want to deliver</li> <li>Analyzing and designing the technology solutions</li> <li>Collaborating with technology teams to implement, test, and demonstrate those solutions in a reliable and scalable manner</li> </ul> The hourly pay rate range for this position is $65.00-87.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Oracle Database Developer

The Role Are you a forward-thinking technologist ready to make a lasting impact to the software developers? Join our dynamic team at Fidelity Investments, where the Fidelity Architecture and Engineering team is seeking a Senior Developer Advocate for our Engineering Experience team. The Expertise and Skills You Bring <ul> <li>Hands-on development experience being part of a team in full-stack development within an Agile team environment </li><li>Programming Experience in Java OR Python </li><li>Demonstrated expertise of being an excellent collaborator and an ambassador the developers </li><li>Knowledge of cloud platforms (AWS/Azure) along with solid understanding of CI/CD and DevOps practices </li><li>Knowledge of open-source systems and inner-source repositories </li><li>Ability to collaborate across product teams to be the voice of developers and guide on product roadmap </li><li>Experience demonstrating DevAssist tools such as GitHub Copilot and Gemini Code Assist to optimize development workflows </li><li>Experience working with the open source community is a plus </li><li>Excellent communication skills </li><li>Strong analytical and critical thinking skills </li><li>Strong troubleshooting and problem-solving skills </li><li>Desire to be detailed, very responsive, and committed to quality </li></ul> The Team Join our global team in Fidelity Architecture and Engineering's Engineering Experience Product Area. We're passionate about open source technologies and continuous learning while pursuing engineering excellence through a collaborative, open, and visible culture—supported by a dedicated learning day each week. Our team is dedicated to improving technology associates' effectiveness and job satisfaction, helping them Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

Senior Developer Advocate

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Full Stack Engineer in Merrimack, NH and Westlake, TX! Senior Full Stack Engineer IMWS in partnership with the Money Movement Squads, is looking for a highly motivated Full Stack Engineer to join our team. The candidate will be working on one of our top initiatives for our Banking Solutions product area. The candidate will be aligned under an IWMS chapter driving towards greater delivery, efficiency, and quality. While working to deliver business capabilities across a globally distributed team of IT professionals, the team continually strives to advance engineering excellence, technology innovation and agile practices. Must be a self-starter, able to work well with others, and communicate software changes to business partners, system analysts, QA engineers, etc. The Expertise We’re Looking For <ul> <li>Bachelor’s Degree in Computer Science, Information Systems, or related field</li> <li>8+ years of development experience with Java, Spring/SpringBoot, Angular TypeScript, JavaScript, HTML5, and CSS3</li> <li>Experience with web services (REST, SOAP, JSON, XML, YAML) and API authentication (OAuth, SAML, JWT)</li> <li>Deep understanding of API design (versioning, isolation, microservices) and documentation frameworks (Swagger)</li> <li>Experience with messaging and streaming tools, specifically Kafka</li> <li>Knowledge of microservices architecture and API gateways (Stratum, WSO2, Tomcat)</li> <li>Experience with test automation frameworks (Cucumber, Karate, Insomnia) and writing manual test cases</li> <li>Familiarity with logging/observability tools (Datadog, Splunk)</li> <li>Proven experience deploying solutions on AWS using CI/CD tools (Terraform, Jenkins, UDeploy)</li> <li>Understanding of DevSecOps automation and testing (Unit, Functional, Performance, Security)</li> <li>AWS certification preferred</li> <li>2–3 years of Agile development experience and familiarity with Jira</li> <li>Strong troubleshooting skills for production and non-production environments</li> <li>Excellent communication, documentation, and organizational skills</li> <li>Ability to adapt to changing priorities and learn new technologies</li> </ul> Dynamic Working Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation. Information about Fidelity Investments At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Senior Full Stack Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Helpdesk Support Specialist to work in Fidelity’s Enterprise Technology Group in Merrimack NH. <h3>Team/Role</h3> We are looking for a highly motivated individual to support our Asset Management’ Quantitative Research and Investments (QRI) business and technology teams. The QRI Helpdesk is the main contact for QRI business for technology issues impacting day to day business operations. In this role within Enterprise Infrastructure &amp; Operations, you will be responsible for Level-1 Production Support which involves phone / email support, creation of tickets, providing first level of incident triage and working with multi-functional teams to mitigate the issue, performing start of day checks for critical applications &amp; onboarding access for new business users. <h3>The Expertise You Have and The Skills You Bring</h3> <ul> <li>Bachelor’s degree preferred in Computer Science, Information Systems, or related subject area. </li><li>Experience supporting Asset Management and/or Investment Management Technology platforms and users preferred. </li><li>Outstanding interpersonal skills – both written and verbal. Assumed here is the ability to discern when and how widely to communicate status updates (based upon the details of the incident and the business environment at the time). </li><li>Experience driving major incidents involving multi-functional teams. Develop communications to keep the business and technology teams informed. Participates in root cause identification and problem management discussions. </li><li>Experience with systems administration and managing physical and virtual desktops, active directory services, and cloud hosted services. </li><li>Experience supporting databases, applications, and infrastructure in an AWS Cloud environment. </li><li>Experience writing SQL queries and using any of the monitoring and alerting tools like Splunk, Dynatrace, DataDog, AWS Cloudwatch. </li><li>Good understanding and working knowledge of ITIL framework and ITSM practices. </li><li>Experience with reporting tools like Tableau or PowerBI. </li><li>Continuous improvement practice - Find opportunities for improvements that drive efficiencies, improve customer experience &amp; reduce risk to production. </li></ul> <h3>Dynamic Working</h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Helpdesk Support Specialist

Job Description This End User Support Specialist position provides end-user technology support for the Fidelity Investments Merrimack NH , location. Fidelity has over 70,000 associates across multiple US locations. This job role is 100% onsite and the support ratio is 1000 associates to 1 End User Support role. This support role provides technology support for computers, monitors, printers, phones, accessories, and audio/visual equipment. Troubleshooting includes Microsoft Operating Systems, MS Office applications, MAC IOS support, and many other external and internally built applications. Responsibilities: <ul> <li>Support and maintain fleet of laptops, monitors, cameras, docking stations, printers, telephony </li><li>Analyze and resolve end-user hardware, software and connectivity issues </li><li>Configure workstations for new users and upgrades existing equipment and software </li><li>Configuration/reconfiguration of hardware, including workstations and printers </li><li>Work closely with peers and team members to quickly resolve issues. </li><li>Identify, troubleshoot, and diagnose issues </li><li>Differentiate between hardware and software problems and apply appropriate solution </li><li>Provide support and set up for video conference events </li><li>Leverage telemetry tools such as NexThink to quickly resolve technical issues </li><li>Perform routine deskside surveys to ensure all work locations are set up with the standard equipment </li><li>Work in a change-controlled environment </li><li>Adhere to internal reporting processes, logistics processes and escalation procedures that fall under internal Audit controls </li><li>Support work outside of regular hours in order to accommodate business needs </li><li>Accommodate rapidly changing requirements and non-standard requests once approved </li><li>Troubleshoot complex issues in a 1:1 walk up, scheduled visit or via a deskside visit while providing positive customer experience </li><li>Meet Service Level Targets - Timely and accurate execution of service requests &amp; incident tickets. Minimum 8 tickets per day – Incidents ticket closure targets 75% 1st day, 90% 3rd day, 100% 10 day for all service requests </li><li>Participate in a scheduled OnCall rotation. OnCall support is provided 365 days a year. The required response time to call out is 30 minutes. Arrival onsite within a 3-hour window </li><li>Deliver outstanding Customer Service by utilizing a high level of interpersonal skills to understand the problem, implement solutions, and provide closure to end-user's issues. Customer Satisfaction Target is 4.7 out of 5 based on customer surveys </li><li>Knowledge of local LAN infrastructure </li></ul> Skills and Knowledge: <ul> <li>Proficient in use of device building/service tools– Microsoft Autopilot, Active Directory, Intune vSphere, JAMF </li><li>Knowledgeable of basic networks topology, switches, routers, etc. </li><li>Proficient supporting hardware and software on Windows OS &amp; MAC IOS devices </li><li>Properly prioritize daily activities and manage time appropriately - Maximize daily activities to gain maximum customer benefit </li><li>Strong written and verbal communication skills </li><li>Ability to think independently, organize, prioritize, multitask and execute on assignments </li><li>Develops and enhances customer relationships </li><li>Exhibits a positive attitude, works well with other team members, business partners, can do attitude </li></ul> Education and Experience <ul> <li>Associate degree or equivalent with 2-3 years knowledge of computer hardware, operating systems, and network WLAN/LAN support </li><li>Industry acknowledged certificates such as CompTIA A+ , Network +, Google IT Support, or Cisco CCNA are a plus. </li></ul>

22 Education / Training Jobs in New Hampshire