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<p>The Fidelity Fund and Investment Operations (FFIO) technology team is looking for the best in class Software Engineer to collaborate and deliver the top quality scalable systems solutions.</p> <ul> <li>A solid and strong foundation in software engineering and design principles. </li><li>5+ years of hands-on experience in server-side development with Java, Spring, Spring Boot, Camel, JMS, Apache Kafka and Persistence frameworks (JPA/Hibernate) and experience with relational databases (Oracle) </li><li>Experience with modern MV*/SPA JavaScript frameworks (Angular, JavaScript/TypeScript, Node, NPM, HTML/CSS, Rx JS), prefer Angular. </li><li>Experience with API Design &amp; Development and Microservices Architecture (Java, REST, Graph QL, NodeJS, Swagger) </li><li>Strong foundations in design patterns and real time application of these in software development. </li><li>Experience working in Kubernetes environments with strong focus on process and resource utilization/optimization. </li><li>Strong foundational knowledge on GC (Garbage collection algorithms) and experience in tuning JVM parameters for optimal performance. </li><li>Experience with Test automation (Selenium, Cucumber, Cypress) Unit, Integration and Functional Tests </li><li>Have worked in an Agile software delivery environment in both a small team and independently. </li><li>Understanding of AWS or other cloud platforms and containerization technologies such as ECS and Docker with some AWS experience or AWS Solution Architect Associate or Developer Associate certification preferred </li><li>Ability to troubleshoot and work on production issues utilizing various tools such as Splunk and Datadog </li><li>Experience in design and development of solutions with object-oriented technologies. </li><li>Knowledge/experience with DevOps and CI/CD practices and tools such as Jenkins </li><li>Strong analytical, communication, and organizational skills and the ability to handle multiple tasks at a given time. </li><li>Passionate and committed to learning new things and developing with the latest technologies and frameworks. </li></ul> <h3><strong>The Value You Deliver </strong></h3> <ul> <li>Work with product management on requirements, decompose epics into stories, and deliver solutions that meet or exceed customer expectations. </li><li>Build scalable, resilient, cloud-based systems aligned with our long-term strategy. </li><li>Provide outstanding support, including on-call support when necessary. </li></ul> <h3><strong>The Expertise below will be a Plus</strong></h3> <ul> <li>Cloud/AWS certification(s). </li><li>Enterprise application architecture patterns and orchestration frameworks such as Apache Camel </li></ul> <h3><strong>Company Overview</strong></h3> <p>At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and cultivating a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.</p> <p>Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.</p>

Fidelity TalentSource

Full Stack Engineer

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>The Non-Certified Technician inspects and services vehicles when they are delivered to the dealer and makes minor repairs or adjustments to place the vehicles in saleable condition. &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Sign an acceptance for each vehicle delivered</li><li>Inspect vehicles for compliance with safety regulations and noticeable defects, such as dents, scratches, torn upholstery, and poor mechanical operation</li><li>Inspect surfaces to detect minor chips and scratches in paint</li><li>Start engine and drive the vehicle to test steering, brakes, transmission and engine operation</li><li>Activate power equipment such as electric windows, seats, radio, horn, lights and directional signals to ensure specific operating standards</li><li>Replace defective items according to specifications using hand tools</li><li>Install optional equipment specified by the customer or Dealer such as outside mirrors, rugs or seat covers using hand tools</li><li>Install or repair major mechanical, hydraulic, or electromechanical equipment such as radios, air conditioners, power steering units, and power brakes using hand tools</li><li>Perform minor mechanical repairs and adjustments</li><li>Tune engines using appropriate test equipment and tools as needed</li></ul><h2>&nbsp;<br>What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>6-12 months of previous work experience</li><li>Ability to read and comprehend written instructions and information</li><li>General mechanical skills</li><li>Must have a valid driver's license</li><li>Ability to drive manual transmission vehicles</li><li>Manual dexterity, good judgment and ability to operate power and hand tools and other types of machinery safely</li><li>Ability to operate an automobile</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

AutoNation

Non-Certified Technician

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>The We’ll Buy Your Car (WBYC) In-Store Associate will be focused and specifically trained to acquire additional inventory for the dealership by actively prospecting outside of the AutoNation Customer Network.&nbsp; &nbsp;The WBYC Associate will utilize all available prospecting resources to identify and engage private parties looking to sell their vehicle.&nbsp; Resources include third party websites, 3rd party lead sources, service drive traffic and other means. This Associate will enjoy consistent interaction with customers throughout the day, both in person and over the phone. This role will primarily make cold contact with prospects who have their vehicle advertised for sale, both online and as walk-ins to the store.<h2>AutoNation Ford Arlington</h2><h2>Job Responsibilities:</h2><ul><li>Review vehicle condition reports</li><li>Determine wholesale and retail prices</li><li>Inspect and accept vehicles arriving onsite</li><li>Create and execute reconditioning plan to prepare vehicle for sale</li><li>Using sound judgement, research, and excellent interpersonal skills to make offers on vehicles and close sales</li><li>Driving incremental business through a high-level of engagement with customers.</li><li>Turn prospective Vehicle Procurement Customers over to an “elite” sales team for a sales opportunity</li><li>Work with management to identify current inventory needs.</li></ul><h2>Qualifications:</h2><ul><li>High School diploma or equivalent.</li><li>Extremely self-motivated&nbsp;</li><li>Ability to set and achieve targeted goals.</li><li>Ability to drive an exceptional Customer experience.</li><li>Demonstrated communication, prospecting, and interpersonal skills.</li><li>Organization and follow-up skills.</li><li>Experience and desire to work with technology.</li><li>Valid In-State Driver's License and an acceptable, safe driving record</li></ul><h2>Physical Requirements:</h2><ul><li>Ability to sit and stand for prolonged periods of time.</li></ul><p>Auto, Automotive, Sales people, Car, Cars, Chevy, Ford, Dodge, GM, GMC, Jeep, Chrysler, CDJR, Honda, Toyota, Nissan, Subaru, VW, Volkswagen, Kia, Hyundai, Fiat, BMW, Mercedes, Lexus, Acura, Infiniti, Cadillac, Chevrolet, Lincoln, Lotus, Lucid Motors, Maserati, Mazda, MB, Mercedes Benz, Mercedes-Benz, MINI, Mitsubishi, Nissan, Polestar, Porsche, RAM, Rivian, Rolls Royce, Rolls-Royce, SAAB, Saturn, Scion, SMART, Subaru, Suzuki, Tesla, Volkswagen, Volkswagen, VW, Volvo, Daimler, Stellantis, Renault, Tata, Zhejiang Geely, ZGH, Lithia, Used cars, Customer Service, phone sales, internet sales, fleet, manager, telemarketer, telemarketing, public relations, retail, truck, trucks, commercial, auto sales, automotive sales, telemarketing, public relations, broker, finance, financial advisor, retail, truck, trucks, commercial, salesperson, salesman, saleswoman, selling, car sales, automotive salesperson, car salesman, customer service, retail, account executive, retail, account executive, enrollment advisor, personal trainer, sales, marketing, market, sell, video, retail, manager, store, college, customer, service, training, telephone, telesales, inside sales rep. trainee, commission, unlimited, opportunity, opportunities, selling, retailing, wholesale, auto, boat, recreational, automobile, vehicle, motorcycle, RV, education, support, furniture, furnishings, jewelry, women, men, mentor, mentoring, coach, coaching, appliance, appliances, TV, department store, supervisor, management, instructor, call center, automobiles, cars, trucks, computer, internet, consultant, representative, salespeople, speaker, mobile homes, vendor, restaurant, bartender, waiter, waitress, cocktail, hosts, host, casino, dealer, hospitality, server, servers, hostess, marketing, promotions, ecommerce, commerce, promotions, brand ambassador, product specialist, AT&amp;T, Verizon, Sprint, T-Mobile, Comcast, collections, inbound, outbound,&nbsp; customer service, retail, retail sales, inside sales, commission pay, hourly plus commission, concierge, appraiser, buyer, purchaser, agent, scheduler, scheduling, purchasing, equity mining, appraisal, appointment setter</p><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

Vehicle Buyer - Appointment Scheduler (Hourly + Commission) - AutoNation Ford Arlington

<ul> <li>6+ years of professional experience developing and testing publicly available native Android apps using Kotlin, Java, Gradle, Android Studio in an agile environment. </li><li>Knowledge of mobile landscape, architectures (MVVM, Clean Architecture), trends and emerging technologies used in creating performant and resilient native Android Apps. </li><li>Excellent understanding of testing concepts and frameworks using XCTest, and XCUITest </li><li>Good understanding of accessibility features and building and testing accessible experiences on iOS </li><li>Your passion for crafting and testing user experiences on Android using Google’s Material Design guidelines using your proven understanding of functional programming and reactive patterns. </li><li>Good understanding of accessibility features and good experience in testing accessible experiences on Android </li><li>Experience with Coroutines, Kotlin Multiplatform Mobile (KMM), and Jetpack Compose is a plus </li><li>Excellent understanding of testing concepts and frameworks using Junit, Espresso, and Mockito </li><li>Your advanced Git skills, branching strategies and CI/CD practices. </li><li>Your knowledge of HTTP based APIs, Networking and how the internet works. </li><li>Experience or willingness to learn iOS, web and cloud-based technologies. </li><li>Experience in internet security: OAuth, Open ID connect and knowledge of standard methodologies </li><li>Strong working knowledge of AWS ecosystem (EC2, Lambda, Serverless computing, DynamoDB). </li><li>Understanding containerization, Docker, and orchestration will be a plus. </li><li>Good Experience on reusable core &amp; common components development and testing, leverage proven architecture pattens, standards, accessibility guidelines, security, A/B testing, personalization, analytics and measurements </li><li>Energetically pursue new technologies and their adoption </li><li>Leading the outcome by taking personal accountability for delivering strong results </li><li>Thrive in a fast paced, high demand environment </li><li>Enjoy experimental development solutions </li></ul>

SWET-Software Engineer in Test

<h3><strong>Sr. Digital Product Analyst</strong></h3> <p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Sr. Digital product Analyst to work at Fidelity Investments in Westlake, TX!</p> <h3><strong>The Team</strong></h3> <p>Digital Solutions chapter members are passionate about bringing together process, technology, analytics and user experience to scale our ability to serve our growing client and associate base. Our members share a set of core product management and analytical skills, as well as a set of differentiated skills which extend their ability to meet the needs of the squad to which they are aligned. You will be aligned with a squad that supports digital applications/products for our internal client facing associates in our call centers or in our investor center locations nationwide.</p> <h3><strong>The Role</strong></h3> <p>The Digital Solutions chapter builds world class digital experiences at scale. Our chapter members humanize products, services, and experiences by:</p> <ul> <li>Integrating deep research &amp; industry awareness </li><li>Impacting product strategy </li><li>Driving implementation across all client and associate touchpoints. </li></ul> <p>This position provides business analysis and expertise to support the creation of digital experiences that support our clients and associates. The Digital Product Analyst plays a leading role in all phases of digital product management, including:</p> <ul> <li>Discovering the right opportunities using data </li><li>Defining the requirements </li><li>Crafting innovative solutions </li><li>Supporting client and field readiness </li><li>Measuring the business outcomes </li></ul> <h3><strong>The Expertise You Have and Skills You Bring</strong></h3> <ul> <li>Bachelor's degree in business, finance, management or technology related field </li><li>8-10+ years of business/systems analysis, product management or software engineering experience delivering customer or associate focused digital solutions of high value </li><li>Background in user experience (UX) techniques &amp; methods a plus (e.g. Customer Journey mapping, empathy mapping &amp; affinity mapping). </li><li>Strong acquisition, refinement, and prioritization of requirements (e.g user stories) </li><li>High level business logic design or interpretation </li><li>Validation of outcomes by way of quantitative and qualitative measures that align with product area goals </li><li>User Acceptance testing experience </li><li>Go to market strategy &amp; execution experience. </li><li>Experience in iterative SDLC and changing requirements. </li><li>Superb communication &amp; story telling skills, conveying the vision and impact of digital solutions through using data and visualization </li><li>Familiar with APIs and an affinity for technology and a continuous learning approach regarding industry innovations </li><li>Project Management skills including stakeholder management, dependency management and milestone tracking. </li><li>Contact Center or CRM vendor application experience desirable (e.g. Salesforce / Genesys) </li></ul> <h3><strong>Dynamic Working</strong></h3> <p>At Fidelity TalentSource, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we call “Dynamic Working.” Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity location for at least two weeks, 5 consecutive days, every two weeks. These requirements are subject to change.</p>

Sr. Digital Product Analyst

<h3>Full Stack Engineer</h3> <h3><strong>The Role</strong></h3> <p>Are you interested in building modern, cloud-native web applications or integrating best-of-breed SaaS software products to provide the best solution to users? We have an outstanding opportunity for a Senior Full-Stack Software Engineer to be a key member of a team that does both!</p> <p>This position is part of a growing organization of 1000+ engineers passionate about delivering the very best technical solutions, mainly in the cloud, for our Corporate Technology Group. Specifically, this team develops and supports custom applications and the integration of vendor applications to enable Fidelity’s Legal Department.</p> <ul> <li>We have a passion for technology! We love fixing and solving sophisticated problems using all means of technology at our disposal. </li><li>We enjoy working in teams. We love to collaborate, share and grow knowledge. </li><li>We like open communication and people who are self-motivated, can take initiative, and can make decisions with a bias toward action. </li></ul> <h3>The <strong>Expertise</strong> We are Looking For</h3> <h3>You must have:</h3> <ul> <li>A Bachelor’s degree in Computer Science, Engineering or Advanced Mathematics or equivalent work experience </li><li>6-9+ years of proven experience with Java development, could have REST-based services experience </li><li>3+ years of hands-on experience with crafting solutions that involve integrating various SaaS products and building cloud native, web-based applications (AWS preferred) </li><li>2+ years of experience with Angular, HTML, CSS, JavaScript/Typescript </li></ul> <h3>You should have:</h3> <ul> <li>Experience with DevOps/Continuous Integration and Continuous Delivery (Jenkins Core, Git, Artifactory and Jira, or equivalents) and Automation Tools/Frameworks including Unit, Component, Functional, Performance, and Security testing </li><li>Experience deploying with Docker and Kubernetes (EKS preferred) </li><li>Experience working with an RDBMS such as Oracle (Amazon RDS preferred) </li><li>Experience in Agile methodologies or iterative development processes </li></ul> <h3>You could have:</h3> <ul> <li>Experience with Low Code Application Platforms like PowerApps, OutSystems, etc. </li><li>Experience with ETL/Data Flow technologies, e.g., Apache Nifi, MuleSoft </li><li>Experience with Enterprise Document Management solutions, e.g. Nuxeo, Documentum </li></ul> <h3>The <strong>Skills</strong> You Bring</h3> <ul> <li>You are a quick learner and open to learning new tools and developing with the latest technologies/ frameworks. </li><li>You have strong oral and written communication skills and the ability to work optimally with engineers, product managers and business partners. </li><li>You have a full grasp of the software development process including analysis, design, coding, system and user testing, problem resolution and planning </li><li>You are able to apply robust critical thinking and analytical skills to diagnose issues and resolve problems </li></ul> <h3>The <strong>Value</strong> You Deliver</h3> <ul> <li>Actively participating in solution design discussions with product owners, top engineers and architects </li><li>Building quality code that adheres to sound design and architecture patterns and engineering excellence standards </li><li>Using Test Driven Development or Behavior Driven Development practices and crafting robust unit test cases to deliver high quality products </li><li>Willing to provide support during U.S. business hours and participate in 24x7 on-call support on a rotational basis </li></ul> <h3><strong>Company Overview</strong></h3> <p>At Fidelity, we are focused on making our financial expertise universally accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.</p>

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Scrum Master to work in Fidelity’s Workplace Investing (WI) business unit.<br> <strong>Come join the Workplace Investing Scrum Master Chapter!</strong><br> As a Scrum Master you blend deep scrum expertise with a passion for mentoring and coaching, and constant improvement. As part of a highly collaborative squad you will advise, mentor, coach, and train on performance against agile values, practices, and processes to accelerate squad value delivery. In partnership with the squad leader, you will maintain a backlog, help to remove impediments, and facilitate agile ceremonies such as the daily stand up, sprint planning, backlog refinement and retrospectives. You will have responsibility for release management coordination and participate in scaling ceremonies and activities as you manage interdependencies across squads and product areas. You will examine and drive team performance through metrics and find opportunities for the squad to fully realize the benefits of working in an agile structure. You will support the squad by engaging with all team members and product area leadership to reinforce and embed an agile approach and principles into the day-to-day work. This role often requires coordinating the efforts of multiple systems teams to deliver a seamlessly integrated solution to our customers. <ul> <li>Working collaboratively with Workplace Investing product partners and chapter leaders to enable delivery of the squad's mission through well-executed sprints. </li><li>Accelerating overall squad performance, efficiency and value delivered by engaging within and across squads to find opportunities to improve agile maturity and metrics, and providing coaching, training, and resources. </li><li>Maintaining and updating squad performance metrics (e.g., burn-down charts) and artifacts to ensure accurate and clear feedback to the squad members and transparency to other partners. </li><li>Managing, coordinating coordination for, and participating in agile events (e.g., backlog prioritization, sprint planning, daily meetings, retrospectives and as appropriate, scrum of scrum masters) </li><li>Supporting adoption, and consistent use of enabling tools (e.g., Jira, Mural, MS Teams) </li><li>Organizing and presenting ideas and information logically and concisely to a variety of audiences, including both technical and non-technical individuals </li><li>Collaborating closely with the squad leader to plan and execute on the highest priority work as per the product roadmap. </li><li>Managing multiple, competing priorities simultaneously </li><li>Coaching and mentoring complex squads, regardless of size. </li><li>Participating in a community of practice and providing scrum knowledge to members of your product area and identifying opportunities for continuous improvement within the product area. </li></ul> <br> <strong>The Expertise and Skills You Bring</strong> <ul> <li>You are a proven change agent capable of coaching agile practices to teams and individuals from across distinct functions, experiences, and geographies as they work through new and unfamiliar situations. </li><li>You are an effective facilitator and can brainstorm with the team to generate solutions that address challenges and roadblocks to accelerating value delivery. </li><li>You are intellectually curious and enthusiastic about learning new skills, and model a culture of continuous learning, mentoring, and coaching. </li></ul> <strong>The Team</strong><br> You will support one or more cross-functional WI Technology squads while aligned to the WI Scrum Master Chapter. Our mission as a Chapter is to coach, develop, and empower each other to lead development teams that embrace the Agile mindset while providing career guidance and mobility opportunities for Scrum Masters. We are establishing a learning culture that amplifies best practices, delivers consistent, predictable, and impactful results, celebrates diversity and inclusion, and creates a safe, fun, and respectful environment. As leaders who serve, we are building a trusted, collaborative relationship with our partners across Fidelity and embrace customer-focused methodologies that enable innovation and drive product delivery.<br> <strong>Dynamic Working</strong><br> Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.<br> Your success and growth are important to us, so you will want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.<br> <strong>Company Overview</strong><br> <br> <br> At Fidelity, we are focused on making our financial expertise universally accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our <strong>diverse and inclusive</strong> workplace where we <strong>respect and value</strong> our associate for their unique perspectives and experiences. For information about working at Fidelity, visit <strong>FidelityCareers.com</strong>.

Agile Scrum Master

<br> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Service Desk Specialist to work in Fidelity’s Enterprise Infrastructure Group!<br> The Service Desk Specialist role is to ensure hardware and software functionality for internal end users. As a Service Desk Specialist, you will provide hardware and software support for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer facing associates and those who are in direct support of carrying out our business objectives. In addition to one’s technical acumen, we expect a high attention to detail, outstanding customer service, and one’s ability to build a rapport to optimally elicit essential details from the user. <h3>Responsibilities:</h3> <ul> <li>Record, track, and detail all interactions in the appropriate ticketing tool, as well as identify and raise critical incidents to the next level if needed. </li><li>Diagnose and solve hardware and software issues </li><li>Research issues using available internally available resources </li><li>Approach each interaction with a “Customer Obsessed” mentality </li><li>Evaluate documented resolutions and analyze trends </li><li>Support various types of end users, from software engineers and financial associates, to top executives </li></ul> <h3>Qualifications:</h3> (Required) <ul> <li>High-level customer service and interpersonal skills </li><li>Strong written and verbal communication skills </li><li>Ability to quickly absorb and retain information </li><li>Strong documentation and organizational skills </li><li>Ability to work well on a team in a fast-paced environment </li><li>Ability to type a minimum of 40 wpm </li><li>Working knowledge of computers and networks </li><li>Excellent troubleshooting skills </li></ul> (Preferred) <ul> <li>Associate degree, technical certification, or equivalent work experience is preferred </li><li>Previous experience in a Help Desk Support role is a plus </li><li>Experience supporting Microsoft Windows 7 &amp; 10 </li><li>Experience supporting Microsoft Office 2010 &amp; O365 </li><li>Experience supporting Apple MacOS and Apple mobile products </li><li>Experience with ServiceNow, or other ticketing systems is a plus </li><li>Knowledge of ACD telephony systems </li><li>Experience supporting remote workers in a corporate environment </li></ul> <h3>Additional Considerations</h3> <ul> <li>The initial paid training will be conducted Monday – Friday. The start times of training will vary depending on the candidate’s location. Once training is complete, your shift be adjusted to align with the business need. </li><li>Equipment will be provided </li><li>We primarily operate during market hours, but evening, weekend, and overnight shifts may also be available </li></ul> <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry! We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource.<br> For information about working at Fidelity TalentSource, visit FTSJobs.com. <h3><strong>Information about Fidelity Investments</strong></h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.<br> Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Service Desk Specialist

<h3>Archer GRC Systems Analyst</h3> <p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Systems Analyst- Archer GRC in Boston, MA; Westlake, TX; and Jersey City, NJ!</p> <h3><strong>The Role</strong></h3> <p>At Fidelity, you will have the opportunity to share your technical knowledge to help strengthen our engineering community and further pursue your own learning of new technologies and platforms. We have an outstanding technology opportunity in the Legal, Risk and Compliance product area. You will be a key contributor supporting the Archer Governance, Risk, and Compliance (GRC) platform with Fidelity’s Enterprise Technology team.</p> <p>The team is focused on a strategic partnership with our Compliance and Risk business partners, and we value integrity, operational excellence, strong engineering, and technological innovation.</p> <h3><strong>The Expertise and Skills You Bring</strong></h3> <ul> <li>Minimum 8+ years’ experience in development, maintenance, testing, and support of<strong> Archer 6.x GRC</strong> applications including and not limited to designing complex On-Demand Applications (ODAs), and complex workflows.</li> <li>6 + years’ experience in Information Security, Information Technology, security controls, and GRC industry best practices.</li> <li>Contribute to the implementation of new Archer use cases, development and configuration changes to the Archer platform, and the migration of risk and business processes to Archer.</li> <li>Collaborate closely with relevant risk and business stakeholders in gathering, understanding, documenting, and converting business requirements into technical solutions in the system.</li> <li>Work with end-users/ partners to create and manage complex workflow rules, test scenarios, data validation, notification, or workflow triggers.</li> <li>Collaborate with development team when system integration may be required with existing applications using custom JavaScript, advanced data feeds, RESTful APIs, Power Automate, and/ or custom development.</li> <li>Coordinate with project management team on project documentation including but not limited to system documentation, business process documentation, work effort requirement and duration, and project status reporting.</li> <li>Expert level understanding of risk management, compliance, and governance principles, with hands-on experience in Archer solutions such as: Issue Management, Policy Management, Privacy Controls, and Risk Assessment.</li> <li>Monitor Archer performance, oversee daily operations of system to ensure performance and availability and troubleshoot with Archer directly when necessary.</li> <li>Proficient in Visio flows, mail merge and reporting tools (Power BI, Tableau, etc.).</li> <li>Robust critical thinking skills, attention to detail, coupled with a desire for growth, to learn and engage with peers in technical and design discussions.</li> <li>Passion to provide guidance on standard methodologies and mentoring support to the other developers.</li> <li>GRC Risk certifications (CRISC, CSIM, CISSP, GRCP) is nice to have.</li> </ul> <h3><strong>Dynamic Working </strong></h3> <p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. <strong>Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. </strong></p> <h3><strong>Company Overview</strong></h3> <p>At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.</p> <p>Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.<br> <br> The hourly pay rate range for this position is $71.00-100 per hour. </p>

Archer GRC Systems Analyst

<h3><strong>Job Description:</strong></h3> The Contracts Document Specialist manages the contracts team mailbox by assisting internal business partners with their requests and questions. The Contracts Document Specialist will work closely with sales, relationship management and implementation teams to drive efficient contract processes in support of Fidelity’s defined contribution, defined benefit, tax exempt and health &amp; welfare practices. In addition, the Contracts Document Specialist will work on multiple internal contract tasks such as reporting, importing documents, projects, and processing workflows. <h3><strong>The Expertise You Have</strong></h3> <ul> <li>Bachelor’s degree preferred. </li><li>Experience in areas of operations, process improvement, project management, and/or internal controls </li></ul> <h3><strong>The Skills You Bring</strong></h3> <ul> <li>Your effective relationship management skills </li><li>Your strong project management skills </li><li>Ability to respond to shifting priorities while maintaining progress of regularly scheduled work. </li><li>Ability to work productively in a team environment and support common goals. </li><li>Exposure to Defined Contribution (US retirement service industry) is a plus, but not required. </li></ul> <h3><strong>The Value You Deliver</strong></h3> <ul> <li>Providing outreach and education regarding the contracting process and requirements </li><li>Ensuring efficient and seamless delivery of contracting services and integrating the contracting process into business unit’s processes and procedures </li><li>Acting as a liaison across multiple functions </li></ul> <h3><strong>The Team</strong></h3> The Contracts team is an organization of professionals who lead the legal, risk and business contractual framework for trust and other service agreements with our Workplace Investing clients. We are part of the larger Workplace Investing Organization. We are client-facing associates who partner closely with the business and internal legal teams in all phases of the contracting process. We strive to build strong client relationships, while protecting the firm from risk. <h3><strong>Company Overview </strong></h3> At Fidelity, we are enthusiastic about making our financial expertise universally accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our <strong>diverse and inclusive</strong> workplace where we <strong>respect</strong> and <strong>value </strong>our associates for their unique perspectives and experiences. For information about working at Fidelity, visit Fidelitycareers.com. Fidelity Investments is an equal opportunity employer.<br> Fidelity will accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accomodations@fmr.com" target="_blank">accomodations@fmr.com</a> or call 800-835-5099, prompt two, option two if you want to request an accommodation.

111 Full Time Jobs in Forest Hill, TX, USA