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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.This role sits on the Business Continuity Management (BCM) and Customer Crisis Recovery (CCR) Team, which is a part of the Onboarding, Maintenance and Refresh (OMR) team, supporting the &nbsp;Global Merchant and Network Services (GMNS) organization. &nbsp;This team works with colleagues across GMNS to oversee and implement resilience, continuity, crisis response strategies and mitigation strategies to safeguard employees, merchants, products and services.&nbsp;&nbsp;The team coordinates planning and preparedness for potential service disruptions and other crises. The team coordinates global or regional crisis responses, monitors developing issues while assessing organizational preparedness. The ability to respond to a disruption such as a natural disaster, infrastructure failure, or pandemic underpins our commitment to deliver for our customers and protect our colleagues.This position will be responsible for ensuring compliance with the key resiliency requirements such as Service Continuity and Customer Crisis Recovery. The incumbent will play a role in developing strategies and procedures for crisis response, globally along with ownership of the team scorecard and oversight for merchant program maintenance. The chosen person will work closely with various teams within the business unit and second line, to ensure crisis response, resiliency strategies and procedures are documented in line with company policy. Key responsibilities will include:This position will be responsible for the maintenance, development and evolution of the GMNS CCR program, to ensure our merchants are provided with temporary financial relief, during and immediately following a crisis.&nbsp;&nbsp;<ul><li>Work with the CCR Program Office and coordinate CCR activities and communication.</li><li>The role involves owning, developing and maintaining the CCR Playbook and the GMNS Critical Business Playbook. </li><li>Keep up to date with the latest World news, events and trends for proactive monitoring of events. &nbsp;&nbsp;</li><li>Work with Control Management, Compliance and the GMNS business partners to understand impacts of any exigency. &nbsp;&nbsp;</li><li>Independently work with key contacts across the business&nbsp;to ensure robust Business Continuity program is in place.</li><li>Ownership of the team scorecard and oversight for Merchant Program Maintenance.</li><li>Own the annual Business Impact Analysis (BIA) certification process end to end. </li><li>Support the Service Continuity audits and other regulatory requirements.</li><li>Ensure the identification and remediation of all Business T applications according to AXP Management Policy guidelines. </li><li>Implement process improvements to gain efficiency and increase effectiveness.</li><li>Driving focus on analytical solutions to business issues or challenges and demonstrating strategic thought leadership is essential.</li><li>Create an ecosystem through development of reporting on critical metrics, to measure performance and success.</li></ul>Minimum Requirements:<ul><li>Strong problem solving skills: creative yet pragmatic, with ability to effectively problem-solve anticipated and unexpected challenges.</li><li>Strong partner leadership skills: ability to build trust and encourage partner teams to take on recommended actions.</li><li>Strong critical thinking: ability to synthesize multiple, often conflicting or incomplete information to get to the crux of an issue.</li><li>Excellent project management skills: end-to-end project planning and management skills.</li><li>Strong analytics skills: demonstrated results in data-driven decision making.</li><li>Outstanding oral and written communication skills: with the ability to simplify sophisticated ideas and build compelling presentations.</li><li>Deliver results: proven track record of strong results delivered from business initiatives.</li><li>Able to influence without authority.</li><li>Comfortable working as part of a distributed team spanning several time zones.</li><li>Able to work with limited mentorship, prioritizing multiple tasks concurrently and managing time to meet deadlines.</li><li>Ability to work under pressure and adapt quickly in an environment with evolving business demands</li><li>Outstanding attention to detail and dedication to quality.</li><li>2-3 years relevant experience&nbsp;</li><li>Proficiency in Excel and MS tools</li></ul>Preferred Requirements:<ul><li>Proficiency in Tableau and Lumi preferred&nbsp;</li><li>Bachelors Degree preferred</li><li>Business continuity experience&nbsp;</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Assistant Manager, Business Continuity

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp;&nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp;&nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp;&nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp;&nbsp;Find your place in technology of #TeamAmex.Responsibilities:We are looking for engineers with a strong foundation, which you can demonstrate through a combination of formal education, self-learning, own projects or a formal working experience. If you are not willing to learn and write code, then this is not the job for you.&nbsp;Please note that we are open to this role being performed in a fully remote manner.<ul><li>Develop and implement Salesforce declarative solutions, customizations, applications, extensions and integrations to deliver solutions that impact multiple platforms and products</li></ul><ul><li>Perform code reviews, ad-hoc pair programming; contribute to iterative improvement of tools, automation and practices used by team</li><li>Develop and&nbsp;improve&nbsp;our CI/CD workflow tools and processes</li><li>Perform ongoing refactoring of code, utilize visualization and other techniques to fast-track concepts, and deliver continuous improvement</li><li>Promote inner sourcing</li><li>Lead and mentor a team of 5-8 junior engineers</li><li>Ability to communicate and interact effectively with people of all ages and diverse backgrounds</li><li>Ability to analyze business requirements and architect/estimate solutions at various scales</li><li>Learn&nbsp;new&nbsp;technologies&nbsp;and drive opportunities for adoption</li><li>Coordinate and lead the entire solution cycle through close collaboration with product partners and engineering teams in our ecosystem</li><li>Facilitate discussions to identify alternative or different approaches to solve problems, break down barriers and drive resolution of conflicts to ensure productivity of the team</li></ul>Requirements:<ul><li>BS degree or higher in computer&nbsp;science&nbsp;or related field</li><li>8+ years of experience in software engineering</li><li>6+ years of Salesforce Developer Experience</li><li>6+ years of experience on an agile&nbsp;development team using a modern programming language (Apex/Java/C#/Scala/Python/Go)</li><li>Experience in leading discovery, definition and solutioning of complex requirements for a minimum of 6 cloud engagements</li><li>Multiple Salesforce implementations (8+ preferred)</li><li>Strong knowledge and prior experience in implementing Sales cloud, Service cloud and SFDX</li><li>Experience implementing 1+ customer community and 1+ partner community</li><li>Hands on Experience in Apex, Lightning Web Components, JavaScript, JavaScript based frameworks like React/Angular, and UI Frameworks</li><li>Strong knowledge of Application, data security and finance related compliance standards</li><li>Strong knowledge of microservices, Function as a Service, RESTful API development</li><li>Enterprise&nbsp;scale&nbsp;engineering&nbsp;experience (Industry standard build/test/deploy tools, e.g., Git, Bitbucket, SVN, Stack overflow, Jenkins, Maven, XLR, Jacoco, JMeter, Copado, Circle ci)</li></ul><ul><li>Salesforce Platform App Builder, Salesforce Admin, Salesforce Developer, Sales Cloud consultant certifications are a must</li><li>Able to craft simple, elegant, and comprehensive solutions</li></ul>Nice to Have&nbsp;Skills:<ul><li>Salesforce system architect and application architect certifications</li><li>Big Data, MuleSoft, Heroku and Tableau</li><li>Prior experience implementing and integrating Marketing cloud solutions</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Salesforce Engineer

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex<h4>Function Description:</h4>The Enterprise Data Strategy team within Credit &amp; Fraud Risk is focused on evaluating, integrating, and rationalizing Amex's data assets, globally, to drive elevated risk decisions and customer experiences across the credit and fraud lifecycles.<h4>Purpose of the Role:</h4>This Senior Manager will be responsible for external data strategies for&nbsp;New Accounts&nbsp;strategy and models. They will lead discussions with CFR Leadership to influence medium to long term strategy. Role also presents opportunity to work with industry leaders and participate in external conference to bring external perspective on market trends &amp; competitive solution, develop &amp; implement effective strategies &amp; innovate with bespoke data products. They will collaborate with Global Data Investment Planning and Service Category Strategist to create winning deal constructs, lead contract negotiations, create data deployment plans and implement medium to long-term strategies for success.<h4>Responsibilities</h4>Leadership<ul><li>Own projects on data transformation, define business problem statement &amp; plan for evaluation, delivery &amp; accomplish key results.</li><li>Lead with an external perspective, able to offer an understanding of data innovation in the marketplace &amp; influence &amp; shape data strategies.</li><li>Ability to navigate multi-function &amp; stakeholders to gather diverse information &amp; funnel it into medium to long term strategies. This role partners closely with the following organization, which are US Consumer Credit Risk Strategy &amp; Global Decision Science, General Counsel Organization, Global Compliance and Ethics, Procurement &amp; Supply Management, Operational Excellence, Risk Product.</li><li>Build the best team, must invest in grooming talent through feedback and coaching, regular career aspirations conversations and providing necessary tools and resource to the direct report(s) and indirect reports to be successful in the role.</li></ul>Data-Driven Impact<ul><li>Analyze large sets of data in internal analytical environment or Experian ‘s Sandbox to quantify opportunities to increase coverage, improve quality, incremental intelligence, improve risk discrimination, etc and influence for US Consumer Customer management &amp; Lending strategy and models use cases and maximize return on data investments.</li><li>Conduct usage monitoring, high balance case review, data audit, competitive assessment to inform strategies for value-based contract &amp; data transformation.</li></ul>Operational Excellence<ul><li>Fortify foundation by ensuring permissible use &amp; service level agreements are established, data quality controls enhanced, usage volatilities are investigated &amp; resolved, Work orders or agreements meet standard, in effective collaboration with GSM, TRM COE, OE, Controllership &amp; Capability Product owners &amp; Product Managers.&nbsp;&nbsp;&nbsp; </li><li>Bring in process excellence, cultivate culture and behavior to rationalize data investment, deliver data driven insights to improve return on investment, manage operational risk in third party relationship and in data integration and in end-use of data.</li></ul><h4>Qualifications:</h4><ul><li>Adept at assimilation of technical requirements on product, process &amp; contract to inform problem statements, project plan, key success metric and dependencies, executive communication.</li><li>Demonstrated ability to work independently and across a matrixed organization to deliver solutions at top speed</li><li>Ability to manage and lead large scale projects with multiple cross functional partners</li><li>Good communication and influencing skills with an ability to translate business problem statement into analytical exercise &amp; analytics outcomes into compelling business insights and recommendations</li><li>Strong technical skills to perform data evaluation, analytics, and matrices tracking/reporting</li><li>Knowledge of Python, Hive, familiar with big data and cloud environments, Advanced Excel, PowerPoint</li><li>At least 5 years of experience in a financial services organization in consumer or commercial data or strategy function</li><li>Knowledge of Credit Risk standards, practices, or external Credit data sources</li><li>Master's Degree or higher required, concentration in a quantitative field preferred</li><li>Adaptable interpersonal skills, high energy, and a proven team-first mentality</li><li>The role requires a highly analytical, creative, strong communicator and strategic thinker with proven experience of defining strategy, delivering Business intelligence in data, project management and performance management of external partners and direct reports.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager-Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The SME Managed Marketing – Prospect team’s mission is to deliver personalized, coordinated, and efficient distribution of our Commercial products and services. The Lead Sharing Partnerships team supports this mission by fueling the GCS Sales ecosystem with leads, intelligence, optimized prospect experiences, tools and infrastructure to drive new customer relationships and expand existing relationships. Lead Sharing Partnerships is one of four critical Lead Gen teams, and a top priority for US SME and G&amp;L Sales.The Manager- B2B Marketing Strategy is responsible for leading multiple 3rd party partners to fuel GCS Sales (SME and Global and Large Market Sales teams) with high valued commercial leads. They will launch new B2B Acquisition strategies across multiple partners including top funnel content strategies such as customer case studies and thought leadership pieces as well as lower funnel initiatives including sales trainings and field enablement. This individual will collaborate across internal, external and cross-functional partners on these demands generation and sales enablement initiatives as well as mid- funnel tactics, where applicable. In partnership with GCS Sales, this role will support driving &gt;$1B in potential new charge volume annually.They should have a strong interest in B2B Marketing and be excited by the challenge of launching new strategies and channels and building new relationships with external partner organizations. A crucial path to success for this role will be building trust, credibility and an effective way of working with multiple partners. They should be naturally curious about B2B marketing tactics and think creatively about how to leverage partners’ channels to drive awareness of Amex B2B value. This role provides significant opportunity to launch new marketing initiatives, drive results while gaining exposure to leaders across GCS.Key Responsibilities:<ul><li>Launch new B2B marketing strategies that deliver against both American Express and partner goals. Key elements of partner strategies include full funnel demand generation strategies, mid funnel warming tactics and lower funnel sales enablement; customize marketing based on industry and segment</li><li>Lead multiple partners and multiple workstreams with different priority levels, timelines and strategic dynamics</li><li>Collaborate with US SME Sales, Large Market Sales, GCS leaders and external partners to develop strategies to improve the potential of these programs and deliver against our financial goals</li><li>Work with cross-functional partners to launch new tools, while also enhancing existing platforms and infrastructures to support sales opportunities. &nbsp;</li><li>Advance partner communication strategies that support demand generation initiatives</li></ul>Minimum Qualifications:<ul><li>Expertise in B2B Marketing and working with a sales team</li><li>Experience launching demand generation and sales enablement marketing strategies, and scaling them</li><li>Proven affinity for working effectively with cross- functional teams with shared goals. Excitement to work in close partnership with our Sales leadership, Account Development as well as Pricing and Finance teams</li><li>Strong analytical skills: the ability to draw actionable outcomes from large sets of complex, performance data</li><li>Strong communicator with demonstrable ability to influence without authority ensure mutually beneficial outcomes with partners</li><li>Natural affinity for building trust based, lasting relationships inside and outside of your home company</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager- B2B Marketing Strategy

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Role: Director &amp; Counsel - Banking and Card Servicing (Regulatory and Customer Experience)The General Counsel’s Organization (GCO) is seeking a Director &amp; Counsel to provide legal and strategic support to the Global Services Group (GSG) team, which creates and manages the customer experiences and servicing touchpoints for American Express customers.This role is responsible for leading and advising on a range of core servicing issues, including (i) disputes (Regulation Z and Regulation E); (ii) complaints; (iii) sales practices; (iv) customer servicing policies and procedures; (v) technology and servicing vendor solutions and agreements; (vi) phone, digital and chat customer experiences; and (vii) deposit, debit and credit payments.Here’s just some of what you’ll do in this role:<ul><li>Provide regulatory guidance and advice on servicing-related issues and initiatives pertaining to deposit, debit and credit products under Regulations E and Z, including dispute handling and banking payments (e.g., electronic funds transfers, ACH and wire transfers).</li><li>Provide regulatory guidance and advice on the global Complaints program (including complaint capture, categorization, reporting and risk identification) and executive complaint resolution.</li><li>Provide legal support and strategic advice to business clients in the GSG on various customer servicing interactions throughout the account lifecycle in an omnichannel ecosystem (telephone, chat, account portals, etc.) to ensure clear, consistent and compliant customer experiences.</li><li>Advise on telemarketing initiatives, including scripting, testing, reporting and incentives.</li><li>Draft and negotiate vendor and technology agreements with key partners that power the service experience for American Express customers, and support partner teams on third party oversight and policies.</li><li>Work closely with senior business leaders to understand their concerns and challenges, and use curiosity and creativity to identify and action opportunities.</li><li>Coordinate advice across global legal teams to drive cohesive and clear approaches and decision-making.</li><li>Scale the impact of your regulatory knowledge and advice through partnership with other business units and legal teams, including Merchant, Consumer, Commercial and Credit &amp; Fraud Risk.</li><li>Generate buy-in and develop strategic partnerships across groups, such as business and digital product teams, Compliance and Privacy through relationship-building and effective communication.</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree &amp; J.D.</li><li>Qualified to practice law in New York</li><li>6+ years of relevant in-house and/or law firm experience</li></ul>Preferred Qualifications<ul><li>Knowledge of, and experience advising on, rules and regulations pertaining to banking and credit servicing operations (e.g., Regulations E and Z, UDAAP, UCC, NACHA, etc.) and related issues, including disputes handling, complaints handling and payments.</li><li>Experience applying UDAAP to customer experiences.</li><li>Experience as a trusted advisor supporting operational organizations.</li><li>Experience reviewing, drafting and negotiating vendor service agreements, preferably with a technology component.</li><li>Strong analytical and problem-solving skills.</li><li>Deep curiosity and desire to tackle innovative client issues without clear legal precedent and deliver creative, yet executable, solutions that mitigate risk while achieving client objectives.</li><li>Ability to communicate complex issues clearly and persuasively, in both written and oral format.</li><li>Honed analytical and problem-solving skills and ability to identify and classify risks accurately and efficiently.</li><li>Ability to develop rapport, build relationships and partner with others to drive&nbsp;end to end process improvements to enhance efficiency and productivity.</li><li>Capacity to be agile and derive satisfaction from handling a diverse range of legal issues.</li><li>Maintain a collegial, positive attitude and growth mentality.</li></ul>Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director & Counsel, Banking & Card Servicing (Regulatory and Customer Experience)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.The objective of the ORM Governance team is to develop, oversee and strengthen the organization’s ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.How will you make an impact in this role?Key Responsibilities:<ul><li>Establish and enhance the ORM framework, ensuring alignment with industry best practices and regulatory requirements, including setting clear operational risk taxonomies and risk appetite across the enterprise.</li><li>Lead development efforts for governance documents associated with Key Risk Indicator (KRIs) and Key Performance Indicators (KPIs), operational risk appetite, Risk &amp; Control Self-Assessment (RCSA), and risk and control committees.</li><li>Oversee the governance of risk committees, including facilitating discussions, ensuring effective escalation protocols, and providing actionable insights on operational risk issues to senior leadership.</li><li>Lead the development of risk appetite statements, ensuring consistency across business units and alignment.</li><li>Drive proactive risk identification and mitigation through thematic analysis and collaboration with business units, ensuring early detection of emerging risks and systemic issues.</li><li>Lead root cause analysis efforts, developing a systematic process to identify, analyze, and address the underlying causes of operational risk events to prevent recurrence.</li><li>Provide oversight for escalation protocols related to operational risk incidents, ensuring timely identification and resolution of issues, and recommending remediation strategies as necessary.</li><li>Collaborate with risk, compliance, and internal audit teams to ensure consistent operational risk reporting and provide data-driven insights to risk committees and senior management.</li><li>Use advanced data analytics and risk reporting tools to track, monitor, and present key operational risk trends, ensuring the organization remains agile and responsive to emerging risks.</li></ul>Qualifications<ul><li>5-7 years of experience in operational risk management, with demonstrated expertise in establishing and managing ORM frameworks in a global organization.</li><li>Experience in and understanding of RCSA, risk taxonomies, risk appetite frameworks, and conducting thematic analysis to identify and mitigate operational risk exposures.</li><li>Strong background in root cause analysis, with experience developing processes to address systemic issues and prevent operational risk events from recurring.</li><li>Familiarity with governance structures, including managing risk committees, risk escalation protocols, and presenting insights to senior leadership.</li><li>Strong analytical skills with the ability to use data-driven insights, KRIs / KPIs, and other metrics to drive operational risk decision-making and oversight.</li><li>Demonstrated experience in proactive risk identification, thematic analysis, and mitigation strategies that reduce operational risk impact across the organization.</li><li>Experience working with senior management and business unit leaders to ensure consistent application of the ORM framework and alignment with risk appetite.</li><li>Excellent communication and leadership skills, with the ability to collaborate across functions and present operational risk findings and recommendations clearly.</li><li>Bachelor’s degree in Risk Management, Finance, Business, or related field required.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Operations Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?The Global Brand Sponsorships and Experiential Marketing team leads 40+ partnerships globally, delivering best-in-class ticket access, live event and digital engagement platforms across Card Member and Prospect passion points of sports, music, theater and various other cultural interests. This role sits within the Global Advertising and Brand Management division, which is responsible for driving demand for American Express products and services by getting our world-class brand into the marketplace.Your Position: This role will be responsible for driving the strategic vision of American Express’ role in Music, Entertainment and Innovation verticals specifically tied to musical artists, touring events, festivals, cultural tastemakers and defining our opportunities with emerging tech platforms across the sponsorship portfolio. The ideal candidate has a passion for creating differentiated engagements and is excited by the opportunity to redefine what experiential marketing looks like for these industries and beyond. Additionally, this candidate will possess expertise on how American Express can navigate and leverage emerging platforms and new technology to innovate experiences across the entire Sponsorships and Experiential Marketing. This role requires travel to execute onsite programs and nurture industry partnerships (~20%). Job Responsibilities: <ul><li>Drive the strategic vision of American Express’ role in Entertainment Access tied to musical artists, touring and Theater. </li><li>Spearhead musical artist partnership strategy and selection process, negotiate and execute deals. </li><li>Lead the strategy and execution of music, festival, theater activations and ticketing programs, including access and benefits for Card Members, prospect engagement programs, live activation plans, offsite/digital extensions, branding, utilization of contractual media and sponsorship assets and B2B hospitality programs</li><li>Oversee the development of a global sponsorship innovation strategy, leveraging new platforms such as gaming/esports, Web3 and other Digital Products to maximize brand consideration and stakeholder value</li><li>Support expansion of the Internal Ticketing COE remit and presence </li><li>Optimize end-to-end Entertainment Customer journey </li><li>Lead renewal strategies within the portfolio, as well as negotiations of new contracts and partnership agreements as needed, working closely with legal, Strategic Partnerships and external agency partners</li><li>Build relationships with senior level property partners to ensure strong collaboration amongst teams and mutual understanding of strategies and objectives</li><li>Oversee large scale budgets in partnership with Finance team, ensuring close understanding of internal processes and ensuring project comes in at or under budget</li><li>Develop relationships across American Express enterprise to further business and brand goals in creative ways for both business and consumer customers</li><li>Communicate regular planning updates as well as full activation plans in strategic, clear manner to American Express senior executives</li></ul>Qualifications: <ul><li>Experienced marketer and leader (10+ years), with strong connection to the music industry, passion for experiential and digital marketing as well as new forms of technology and innovation.</li><li>Significant experience working across industry stakeholders from artists teams to promoters is required.</li><li>Expertise proposing new strategies to test &amp; learn into new, emerging spaces including gaming, esports, web3, new technologies and more&nbsp;</li><li>Personal excellence in relationship building with instinctual partnership orientation, working closely with a diverse set of internal partners, industry partners and multiple creative agencies across global markets.</li><li>Exceptional people leadership skills including engagement in individual development plans and career mentorship</li><li>Proven track record in managing partners, large-scale cross-functional teams and agency partners across experiential, media, content and PR</li><li>All around strategic thinker who is well-versed in culture, analytics, consumer insights and employs a customer first mindset to all experiential plans and activations.</li><li>Strong organizational and project management skills to manage multiple programs concurrently.</li><li>Proficiency in budget management and the necessary decisiveness to focus investments appropriately</li><li>Ability to manage in a strict compliance environment, with proper reverence towards operational excellence.&nbsp;</li><li>Experience in delivering recommendations to senior level executives; effective communicator at all levels of organizations, and comfortable with press and industry communication.</li><li>Possesses a balance of conviction to drive change with breakthrough collaboration and influence management capabilities</li><li>Proficiency building test-and-learn frameworks, building stakeholder buy-in, executing and measuring new partnerships &amp; experiential campaigns&nbsp;</li><li>Prior experience in emerging platforms: gaming/esports, Web3, etc. preferred</li><li>High energy, self-starter, team-oriented, innovative, and entrepreneurial spirit</li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Vice President - Music, Entertainment & Innovation

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold ourcompany valuesand powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.General Counsel’s Organization – Manager &amp; Counsel, Fraud &amp; LendingThe General Counsel’s Organization (GCO) at American Express is seeking a Manager &amp; Counsel to provide legal support to the Credit Fraud Risk (CFR) and Global Credit and Fraud Operations (GCFO) businesses. CFR functions are critical to the core businesses of Amex given the close interaction across all lines of business and the foundational nature of underwriting and customer management practices, which contribute to Amex’s industry-leading write-off rates and customer service results. CFR is tasked with building out increasingly complex credit and fraud controls, as well as servicing, operations and remittance procedures and strategy across Amex’s credit and charge cards, virtual payment accounts, non-card lending products, and bank deposit accounts.GCFO is a global and diverse organization that plays a critical role on the operational side of Risk to protect the company and enable growth, while playing an important role in servicing for customers.&nbsp;This position will serve on the GCO’s growing legal team that supports CFR and GCFO. The successful candidate will provide legal coverage to CFR on fraud, dispute handling, and fraud control and mitigation strategies, and payments strategies, policies, and capabilities in American Express’s lending products and services.This position requires regularly navigating novel and rapidly evolving business and legal issues across a broad range of matters and working seamlessly with colleagues throughout the company. Roles and Responsibilities:<ul><li>Provide legal advice on issues involving fraud in consumer and commercial lending products and services, including regulatory considerations, dispute handling, and fraud control and mitigation strategies.</li><li>Stay abreast of regulatory and legal developments in the evolving global legal landscape around fraud and dispute handling; summarize regulatory developments.</li><li>Counsel on legal issues across the collections lifecycle.</li><li>Collaborate with colleagues across the GCO and other business units.</li><li>Engage and participate in strategic business and GCO projects.</li><li>Routinely engage directly with business clients.</li><li>Proactively protect the brand and reputation of American Express through legal advice and guidance regarding company activities and legal and regulatory compliance.</li></ul>Skills and Qualifications:<ul><li>J.D. with admission to practice law in New York.</li><li>3+ years of relevant work experience in a law firm and/or in-house corporate legal environment.</li><li>Experience with U.S. consumer financial regulatory matters with working knowledge of the Truth in Lending Act and UDAAP.</li><li>Interest in developing a strong understanding of business needs and objectives. </li><li>Strong analytical and problem-solving skills, with passion for generating creative and innovative solutions.</li><li>Ability to communicate complex issues clearly and persuasively, in both written and oral format, and to synthesize complex issues.</li><li>Excellent collaboration and teamwork skills and ability to work well in cross-functional team settings.</li><li>Ability to manage and prioritize competing demands while maintaining high attention to detail and meeting deadlines.</li><li>Intellectually curious and&nbsp;self-motivated, high level of personal energy and commitment.</li></ul>Additional Preferred Qualifications:<ul><li>Experience with the Fair Credit Reporting Act and Equal Credit Opportunity Act preferred; experience with U.S. consumer financial regulatory and payments matters also preferred.</li><li>Strong executive presence and ability to influence stakeholders.</li><li>Demonstrated ability to build excellent relationships.</li><li>Willingness and flexibility to be a team player and take on new responsibilities and challenges.</li><li>Excellent oral and written communication skills.</li></ul>Additional Details:·Location:200 Vesey Street, New York, NY 10285 ·Workplace Flexibility:Full time, Hybrid. ·American Express offers a collegial, highly stimulating and diverse working environment. High performance is rewarded continually.&nbsp;Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager & Counsel, Fraud & Lending

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.General Counsel’s Organization – Manager &amp; Counsel, Credit Fraud Risk and Global Credit and Fraud OperationsThe General Counsel’s Organization (GCO) at American Express is seeking a Manager &amp; Counsel to provide legal support to the Credit Fraud Risk (CFR) and Global Credit and Fraud Operations (GCFO) businesses. CFR functions are critical to the core businesses of Amex given the close interaction across all lines of business and the foundational nature of underwriting and customer management practices, which contribute to Amex’s industry-leading write-off rates and customer service results. CFR is tasked with building out increasingly complex credit and fraud controls, as well as servicing, operations and remittance procedures and strategy across Amex’s credit and charge cards, virtual payment accounts, non-card lending products, and bank deposit accounts.GCFO is a global and diverse organization that plays a critical role on the operational side of Risk to protect the company and enable growth, while playing an important role in servicing for customers.&nbsp;This position will serve on the GCO’s growing legal team that supports CFR and GCFO. The successful candidate will provide legal coverage to CFR on fraud, dispute handling, and fraud control and mitigation strategies, and payments strategies, policies, and capabilities in American Express’s banking products and services.This position requires regularly navigating novel and rapidly evolving business and legal issues across a broad range of matters and working seamlessly with colleagues throughout the company. Roles and Responsibilities:<ul><li>Advise on matters relating to payments in the banking industry, including wires, checks, and electronic money transfers via ACH.</li><li>Provide legal advice on issues involving fraud, including regulatory considerations, dispute handling, and fraud control and mitigation strategies.</li><li>Stay abreast of regulatory and legal developments in the evolving global legal landscape around payments, fraud, and dispute&nbsp;handling; summarize regulatory developments.</li></ul><ul><li>Counsel on legal issues across the collections lifecycle.</li><li>Collaborate with colleagues across the GCO and other business units.</li><li>Engage and participate in strategic business and GCO projects.</li><li>Routinely engage directly with business clients.</li><li>Proactively protect the brand and reputation of American Express through legal advice and guidance regarding company activities and legal and regulatory compliance. </li></ul>Skills and Qualifications:<ul><li>J.D. with admission to practice law in New York.</li><li>3+ years of relevant work experience in a law firm and/or in-house corporate legal environment.</li><li>Consumer payments experience preferred including working knowledge of the Electronic Funds Transfer Act, the Uniform Commercial Code, Regulation CC, Nacha and other payments-related rules.</li><li>Interest in developing a strong understanding of business needs and objectives. </li><li>Strong analytical and problem-solving skills, with passion for generating creative and innovative solutions.</li><li>Ability to communicate complex issues clearly and persuasively, in both written and oral format, and to synthesize complex issues.</li><li>Excellent collaboration and teamwork skills and ability to work well in cross-functional team settings.</li><li>Ability to manage and prioritize competing demands while maintaining high attention to detail and meeting deadlines.</li><li>Intellectually curious and&nbsp;self-motivated, high level of personal energy and commitment. </li></ul>Additional Preferred Qualifications:<ul><li>Experience with U.S. consumer financial regulatory and payments matters with working knowledge of Truth in Lending Act, the Fair Credit Reporting Act, the Equal Credit Opportunity Act, and UDAAP.</li><li>Experience working with banks, payment networks and/or financial institutions.</li><li>Strong executive presence and ability to influence stakeholders.</li><li>Demonstrated ability to build excellent relationships.</li><li>Willingness and flexibility to be a team player and take on new responsibilities and challenges.</li><li>Excellent oral and written communication skills.</li></ul>Additional Details:<ul><li>Location:&nbsp;200 Vesey Street, New York, NY 10285</li><li>Workplace Flexibility:&nbsp;Full time, Hybrid.</li><li>American Express offers a collegial, highly stimulating and diverse working environment. High performance is rewarded continually.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager & Counsel, Fraud & Payments

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Job DescriptionHelp propel your team and its business partners to success.As a member of the Privacy &amp; Data Law Group (PDLG) in the General Counsel’s Organization of American Express, this position will involve interfacing with colleagues globally on legal issues related to privacy and data, as well as working collaboratively with other stakeholders in a highly matrixed organization. This position will be responsible for leading a team of experienced lawyers to provide best-in-class legal advice on applicable U.S. privacy laws.&nbsp; In addition, this role will provide strategic advice on global data-related laws as we build enterprise products and platforms, develop public policy positions, and create a flexible privacy and data management program of the future.&nbsp; This hybrid role will report to the Chief Privacy Counsel, based in New York City.Here are just some examples of what you will do in this role:<ul><li>Provide thoughtful leadership to the PDLG lawyers supporting U.S. products and services, e.g., Consumer cards, B2B products, Resy, TLS, etc.;</li><li>Proactively deliver pragmatic advice to senior executives at AXP on the wide range of novel privacy issues arising under U.S. state or federal privacy/data laws;</li><li>Assist with our M&amp;A activities to provide privacy support;</li><li>Advise on strategic contractual negotiations for a wide range of commercial agreements;</li><li>Partner with our global privacy team to elevate our regulatory strategy and enhance our customer facing disclosures, etc.;</li><li>Develop fulsome processes to advise on privacy and data related legislative developments in the U.S.;</li><li>Advocate on behalf of Amex in our trade associations and other external forums;</li><li>Support the design and delivery of continuing legal education programs on privacy-related issues;</li><li>Serve as a leader in the broader organization.</li></ul>QualificationsMinimum Qualifications:<ul><li>JD (or equivalent) and licensed to practice law in the United States;</li><li>8+ years of relevant privacy experience in a law firm and/or in-house legal environment&nbsp;(in-house experience strongly preferred);</li><li>Strong knowledge of the U.S. privacy regulatory environment and experience providing pragmatic advice in both B2C and B2B contexts;</li><li>Proven track record of leading cohesive, high-performing legal teams;</li><li>Strong transactional experience, and well versed with a variety of complex commercial agreements; </li><li>Excellent interpersonal, communication and influencing skills; </li><li>Intellectual curiosity about broader topics, e.g., financial services, emerging technology, leadership, etc.</li><li>Ability to thrive in a dynamic environment, and willingness and flexibility to take on new responsibilities and challenges as American Express and its businesses continue to evolve; </li><li>Willingness to accommodate some evening/early morning global calls and travel (~10%).</li></ul>Preferred Qualifications:<ul><li>Prior fintech and/or financial services experience;</li><li>CIPP/US certification; </li><li>Experience with handling privacy issues for large multi-national companies</li></ul>Salary Range: $220,000.00 to $320,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsIf the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

166 Full Time Jobs in Jersey City, NJ, USA