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<p><strong>The Role</strong><br> We are seeking a dynamic Scrum Master &amp; Project Manager to join our UI team under Trade Management. This hybrid role combines agile facilitation with technical project management to drive successful delivery of critical trading platform initiatives. You will be responsible for leading cross-functional teams, managing complex technical projects, and ensuring seamless execution of trade management solutions.<br> <br> <strong>The Expertise and Skills You Bring</strong></p> <p>· Bachelor’s degree in computer science or related field required.</p> <p>· IT Project &amp; Portfolio Management expertise is required: Experience and working knowledge of agile technology development methodologies.</p> <p>· Working knowledge of Trading and Financial Systems.</p> <p>· Demonstrated Collaboration Experience: Ability to proactively seek out and collaborate with critical business and systems partners, across multiple business units and geographical locations to ensure tight integration and coordination of development and delivery.</p> <p>· Written and Oral Communication/Presentation Skills: Comfortable creating documentation and presenting to senior business partners and technical management teams.</p> <p>· Innovation Mindset and Creativity Skills: Encourages others to look at problems and processes in new ways and champions continuous improvement.</p> <p>· Experience in Web/cloud project planning and roadmaps.</p> <p>· Ability to understand the business criticality of various applications as they relate to complex business processes.</p> <p>· Able to understand a complex and global systems environment.</p> <p>· Experience with Jira and Confluence.</p> <p><strong>Education and Certifications</strong></p> <p>· Project management credential (PMP) preferred.</p> <p>· Certified Scrum Master (CSM) or equivalent</p> <p><strong>The Team</strong><br> The Trade Management Team is responsible for building and maintaining critical trading platform infrastructure that powers our organization's trading operations. Our team focuses on developing robust, scalable solutions for trade execution, order management, and risk controls across multiple asset classes.</p> <p>We work on high-volume, low-latency systems that handle millions of transactions daily, ensuring seamless trade processing from order entry through settlement. Our responsibilities include managing trade lifecycle workflows, implementing regulatory compliance controls, and maintaining real-time monitoring systems for trading operations.</p> <p>The team collaborates closely with Product, Engineering, Risk Management, and Operations teams to deliver innovative trading solutions that meet both business requirements and regulatory standards. We utilize modern cloud technologies, microservices architecture, and agile development practices to continuously enhance our trading platform capabilities.</p> <p>Our mission is to provide reliable, efficient, and compliant trading infrastructure that enables our business to execute trades with confidence while maintaining the highest standards of operational excellence and risk management.</p>

Fidelity TalentSource

Agile Scrum Master

<h3>Job Description –Senior Software Engineer</h3> <br> We are seeking highly talented and experienced software engineers to join our team, dedicated to building and contributing to software that revolutionizes the automation and digitization of business processes.<br> <br> Advanced Process Solutions (APS) is a technology-focused domain within Fidelity’s organization dedicated to helping Fidelity deliver the best digital customer experience in the financial industry. As part of our diverse team, you will collaborate with innovative leaders to develop technology solutions that support end-to-end customer servicing, as well as underpin core &amp; common capabilities. You will partner with cross-functional teams across multiple business units to deliver solutions that meet the needs of our customers and help Fidelity achieve its goal of becoming a digital leader. <br> <br> As a Senior Software Engineer, you will play a crucial role in creating cutting-edge solutions that drive the digitization efforts of Fidelity, providing our associates and customers with the digital capabilities they need for incredible service experiences. Your expertise in building and contributing to enterprise-level projects will be instrumental in the success of this role.<br> <h3>The Expertise You Have</h3> Our ideal candidate has built high scale product services, is very passionate about building great software products and is passionate about learning new technologies.<br> Proficient in distributed system design and implementation, and the ability to ensure high-performance, high-reliability operation of large-scale systems.<br> Proficient Java developer with solid foundations in object-oriented programming &amp; design patterns<br> <ul> <li>Experience designing, developing, and maintaining robust and scalable digital services using Java, Spring Boot, and related technologies.</li> <li>Proficiency in automating and digitizing business processes, leveraging modern architectures and best practices.</li> <li>Familiarity working with cloud providers, preferably AWS, to deploy and manage applications utilizing services such as S3, EKS, and Kafka.</li> <li>Experience working with containers and building digital services in a serverless architecture using technologies like Docker and Kubernetes is an added advantage.</li> <li>Experience in SQL and database concepts including design, schema, views, tokenization with any mainstream product. </li> <li>Experience working in a CI/CD environment and using relevant tools and technologies.</li> <li>Excellent and effective communication required</li> <li>Strong problem resolution skills required</li> <li>Ability to work in an agile environment required</li> </ul> <h3>The Value You Deliver</h3> Be a hands-on software developer who brings experience working with application-layer development. Participate in identifying and building technologies, practices, and tools needed to build the platform. Collaborate with diverse groups within the organization, implement the best engineering practices, and promote those across other APS products.<br> <br> You can expect to:<br> <ul> <li>Deliver a next generation business communication platform, which is essential to delivering market leading service levels, a real time view of our operating performance and attaining digital leadership.</li> <li>Work closely with business units in re-engineering and digitization efforts that result in impactful and significant communications processing, while developing best-in-class digital experiences for our customers and associates.</li> <li>Participate in identifying and building capabilities needed for the future of the platform, collaborating with business, architecture, and technology teams. Contribute to the strategic roadmap and drive innovation within the enterprise.</li> <li>Mentor and coach other team members to build their skills and foster a culture of continuous learning and professional growth. Share your knowledge and expertise to empower other teams to achieve and grow within the business communications space.</li> <li>Conduct demos and reviews with stakeholders and key partners to gather feedback, validate requirements, and ensure alignment with business objectives. Actively engage in the feedback loop to drive improvements and deliver optimal solutions.</li> </ul>

Full Stack Java Engineer

<p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Software Engineer in Test to work in the Cyber Security Business unit in Westlake, TX.</p> <h3><strong>Software Engineer in Test</strong></h3> <p>In this position you will join Fidelity’s Enterprise Cybersecurity business unit as a member of the Workforce Identity &amp; Access Management product line team. We are a dynamic, high visibility team that provides access lifecycle control solutions for all of Fidelity’s business units. We are seeking motivated Software Engineer in Test Automation for our migration to an enterprise SailPoint IdentityIQ that will offer improved management access rights across our global enterprise.</p> <h3><strong>The Team</strong></h3> <p>The Workforce Identity &amp; Access Management product line team provides provisioning, lifecycle management and control assessment solutions to technology teams and applications across Fidelity’s business units. We are responsible for providing capabilities that provide secure, stable access in a manner which ultimately improves Fidelity’s risk posture, ensures compliance with policy standards, and reduces the overall cybersecurity threat landscape facing the firm.</p> <h3><strong>The Expertise You Have </strong></h3> <ul> <li>B.S. Computer Science, Computer Engineering, or similar technical field. </li><li>6+ years of software test automation for application user interfaces, services/APIs, and data quality. </li><li>Experience with automation of functional, regression, performance, and chaos testing </li><li>You have hands-on experience in testing using the following technologies: </li><li>Experience with unit testing using framework such as JUnit, TestNG, Jasmine/Karma </li><li>Experience with test automation tools such as Cucumber, <strong>Selenium, Playwright</strong>, Karate, Katalon </li><li>Experience with data quality tools such as <strong>ICEDQ</strong> </li><li>Experience with performance testing using tools such as <strong>JMeter, RushHour</strong> </li><li>Experience with test management by design, develop, document, and execute tests in <strong>Xray</strong> </li><li>Experience with Application Lifecycle Management tools such as Git, Jenkins, JIRA </li><li>Experience with application monitoring tools such as DataDog, Splunk </li></ul> <h3><strong>The Skills You Bring</strong></h3> <ul> <li>You will be capable of building end-to-end test automation for applications </li><li>Mine and manipulate data to create test data for multiple or complex projects </li><li>Define automated regression tests for future projects and for ongoing regression efforts </li><li>Document and report on identified system testing issues in standard defect tracking tool </li><li>Identify defects in multiple environments and throughout all phases of the development life cycle and ensure that development groups address all open defects in a timely manner. </li><li>Integration of test automation with Continuous Integration Tools such as Jenkins </li><li>You have maniacal focus on automation and always looking towards reducing waste and improving efficiencies </li><li>Adhere to established software engineering standard methodologies and standards. </li><li>Ability to quickly learn, apply new technical skills, adapt and thrive to meet the needs of a fast paced, changing environment </li></ul> <h3><strong>The Value You Deliver</strong></h3> <ul> <li>Team player testing software in a fast-paced and highly flexible environment </li><li>Continued focus on improving test coverage, release velocity and production health </li><li>Working with global Agile teams and will contribute to enhancing engineering quality practices </li><li>Exercising operational expertise in a team, targeting Engineering and DevOps excellence </li><li>Forever learning and growing your skillsets to be an active contributor to a well-rounded team </li></ul> <h3><strong>Preferred Technology Experience</strong></h3> <ul> <li>Junit, TestNG, Jasmine/Karma </li><li>Selenium, Playwright </li><li>Cucumber </li><li>Xray </li><li>JMeter, RushHour </li><li>ICEDQ </li><li>Gremlin is a plus </li></ul> <p><strong>Dynamic Working </strong></p> <p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. <strong>Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.</strong></p>

Software Engineer in Test

<strong>Full Stack Engineer</strong><br> <strong>The Role</strong><br> As a member of Fidelity's Workplace Solutions (WS) Digital Platforms Technology team, you will be responsible for delivering new products and services using hybrid technology stack -- Angular, GraphQL, and Java.<br> Serving as a Full-Stack Engineer, you will play a key role on a Scrum team and within Digital Platforms Technology. Working closely with the Squad Lead, Scrum Master, Tech Lead Systems Analyst, Quality Assurance, Architects and other Developers, you will help to craft, build, test, and deliver the features that make up Fidelity’s Digital experiences.<br> <br> .<br> <strong>The Expertise and Skills You Bring</strong> <ul> <li>5+ years of software development experience using in Java, Spring, middle tier restful services </li><li>5+ years of Client-side language, library, and framework proficiency in Angular, JavaScript/TypeScript, Node, NPM, HTML/CSS </li><li>Experience integrating with APIs with a strong understanding of RESTful web services. </li><li>Strong Experience with Automation Tools/Frameworks </li><li>Strong understanding of CI/CD tools such as GitHub, Jenkins, Artifactory, uDeploy; deploying applications in a DevOps environment </li><li>Experience working with cloud services (Microsoft Azure or AWS/EKS) </li><li>Experienced with secure coding standards and practices. </li><li>Knowledge in GraphQL, Apache Camel </li><li>Knowledge of architecture and design patterns to build highly scalable and resilient systems. </li><li>The ability to learn and adopt new technologies. </li><li>Ability to work on sophisticated technical and functional analysis tasks </li><li>A self-starter, who actively challenges status-quo, is curious and not afraid to ask “Why” and “What if”? </li><li>Have an approach of test first development and are experienced in modern test frameworks. We believe that quality is everyone’s job </li><li>Lead all aspects of application upgrades and assist with platform implementations. </li><li>Proactively identify potential issues with applications as they are developed. </li><li>Generates new viewpoints and break through ideas to build value </li><li>Experience in communicating technical needs and capabilities to non-technical team members, product owners, and partners. </li></ul> <br> <br> <strong>The Team</strong><br> <br> Fidelity's Workplace Solutions (WS) Digital Platforms Technology team designs, develops, implements, and supports WS’s suite of Digital products and services. The Digital Platforms development team focuses on delivering innovative solutions that meet the needs of our customers. Our systems professionals thrive, with a steadfast dedication to innovation, which furthers a culture of continuous improvement and significant achievement. We see ourselves as a vital link to Fidelity's customers. This is a fast-paced group that is using ground-breaking technologies to build powerful tools and outstanding user experiences for our customers, using Java-based technologies.<br> <br> At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working”. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, all business days, every four weeks. These requirements are subject to change.

Full Stack Engineer

<p><strong>Service Desk Specialist (Short Term Contract)</strong></p> <p>The IT Support Technician role is to ensure hardware and software functionality for internal end users. As a IT Support Technician, you will provide break-fix support and request fulfillment for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer-facing associates and those who are in direct support of accomplishing our business objectives. In addition to one’s technical acumen, we expect a high attention to detail, outstanding customer service, and one’s ability to build a rapport to effectively elicit essential details from the user.</p> <p>Responsibilities:</p> <ul> <li>Record, track, and document all interactions in the appropriate ticketing tool, as well as identify and escalating critical incidents </li><li>Diagnose and troubleshoot hardware and software issues </li><li>Research issues using available internally available resources </li><li>Approach each interaction with a “Customer Obsessed” mindset </li><li>Evaluate documented resolutions and analyze trends </li><li>Support several types of end users, from software engineers and financial associates to top executives </li></ul> <p>Qualifications:</p> <p>(Required)</p> <ul> <li>High-level customer service and interpersonal skills </li><li>Strong written and verbal communication skills </li><li>Ability to quickly absorb and retain information </li><li>Strong documentation and organizational skills </li><li>Ability to work well on a team in a fast-paced environment </li><li>Ability to type a minimum of 60 wpm </li><li>Working knowledge of computers and networks </li><li>Excellent troubleshooting skills </li></ul> <p>(Preferred)</p> <ul> <li>Associate degree, technical certification, or equivalent work experience is preferred </li><li>Previous experience in a Help Desk Support role is a plus </li><li>Experience supporting Microsoft Windows 7 &amp; 10 </li><li>Experience supporting Microsoft Office 2010 &amp; O365 </li><li>Experience supporting Apple MacOS and Apple mobile products </li><li>Experience with ServiceNow, or other ticketing systems is a plus </li><li>Knowledge of ACD telephony systems </li><li>Experience supporting remote workers in a corporate environment </li></ul> <p>Additional Considerations</p> <ul> <li>The initial paid training will be conducted Monday – Friday. The start times of training will vary depending on the candidate’s location. Once training is complete, your shift be adjusted to align with the business need. </li><li>Equipment will be provided </li><li>We primarily operate during market hours, but evening, weekend, and overnight shifts may also be available </li></ul>

Service Desk Specialist

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Java/AWS Software Engineer in Westlake, TX!<br> <br> <strong>The Role</strong><br> The FFIO Technology team is looking for an experienced Senior Java/AWS Software Engineer to join their team to deliver next generation pricing platforms in the cloud as part of a multiyear pivotal initiative to modernize and improve pricing capabilities. The position is based in Westlake, Texas and will do complex, hands-on development.<br> <br> <strong>The Expertise and Skills You Bring</strong> <ul> <li>A solid and strong foundation in software engineering – 8+ years’ experience </li><li>Expert and comfortable with core Java 8+ technologies, Spring Boot, and advanced multi-thread programming </li><li>Understanding of AWS or other cloud platforms and containerization technologies such as Docker and Kubernetes/Helm </li><li>Experience with the following technologies: Spring 6.x\Spring Boot 3.x JPA, REST/Web Services, Maven, XML, Apache Tomcat, Swagger, Kafka </li><li>Experience working on a trading application strongly preferred </li><li>Experience with SQL and stored procedures. Oracle database preferred </li><li>Strong understanding of Angular framework and Typescript is nice-to-have. </li><li>Experience building and deploying cloud enabled applications using 12 factor design. </li><li>Experience building and deploying applications using continuous integration pipelines and automated deployment tools such as Jenkins </li><li>Passionate and committed to learning new things and developing with the latest technologies and frameworks </li><li>Work well in both a small agile team and independently, having a strong user focus </li><li>Strong analytical, communication, and organizational skills and the ability to handle multiple tasks at a given time </li></ul> <strong>The Value You Deliver</strong> <ul> <li>Work with product management on requirements, decompose epics into stories, and deliver solutions that meet or exceed customer expectations </li><li>Build scalable, resilient, cloud-based systems aligned with our long-term strategy </li><li>Provide outstanding support, including on-call support when necessary </li><li>Mentor junior software engineers </li></ul> <strong>The Team</strong><br> Fidelity Fund Investment Operations (FFIO) provides accounting and investment management support services for Fidelity mutual funds and other retail and institutional investment products. These services include calculating and distributing NAVs, distribution rates and yields for a wide variety of investment products; preparing fund financial statements, dividend estimates and tax returns; monitoring delivery of fund trades to custodian banks; processing corporate actions; collecting securities income on behalf of the funds; reconciling, reporting and moving money in support of fund shareholder transactions; and managing fund liquidity.

Senior Java/AWS Software Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Mainframe Security Analyst to work in Fidelity’s Enterprise Infrastructure Group in Westlake, TX or Merrimack, NH. <h3><strong>The Role</strong></h3> This position is responsible for developing, implementing, and maintaining mainframe security procedures and processes using CA Top Secret and other support security products. <h3><strong>Team</strong></h3> The Enterprise Mainframe Operations Services Team is responsible for the Top-Secret Infrastructure, design and architecture while ensuring that mainframe security closely matches the risk management policies and procedures set by the Enterprise. We partner closely with systems teams, including but not limited to Operating Systems Programmers, CICS Systems Programmers, DB2 Mainframe System Programmers, WebSphere and Storage Management architects to design, build and support security permissions for new products. <h3><strong>Primary Responsibilities</strong></h3> <ul> <li> Under moderate direction, participate in 2-3 small, self-contained, concurrent technical projects working with developers and operation analysts </li><li>Build relationships with business and technical partners to improve on security control work </li><li>Working with a multi-functional team to ensure confidentiality, integrity and availability of mainframe environment via CA Top Secret </li><li>Implementing new and maintaining team tooling using JCL, Python, REXX and other coding techniques </li><li>Resolving access issues </li></ul> <h3>T<strong>he Skills and Knowledge you Bring</strong></h3> <ul> <li>Knowledge of Information Security Principles Preferred </li><li>Experience in DevOps </li><li>Knowledge of z/OS including security management with CA Top Secret </li><li>Familiarity with CA Compliance Manager, CA Cleanup and CA Compliance Information Analysis products </li><li>Self-starter with the ability to work as part of a team and independently </li><li>Proven experience with IT troubleshooting skills </li><li>Understand ITSM processes. </li><li>In-depth understanding of mainframe system and the inter working components </li><li>Proven experience with cross platform technical skills (MVS, Linux, Unix) </li><li>Strong customer service skills with development teams and individual users </li><li>Working rotational, on-call 24x7 team </li><li>Forward thinking, continuous improvement approach </li><li>Provide reporting and data analysis to support the enterprise ITSM function </li><li>Develop and implement dashboards and data solutions to provide information across enterprise </li><li>Develop processes and standards and maintain process alignment </li><li>Define and continuously improve the audit process; manage and review the execution of periodic audits </li><li>Process communication and education across the organization </li></ul> <h3><strong>Dynamic Working</strong></h3> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Mainframe Security Analyst

<p><strong>The Team</strong></p> <p>Fidelity Investments has an exciting Senior Software Engineer opportunity on Brokerage responsible for building and supporting the test environment stability and test data availability needed to support our digital presence. You’ll work on building and testing end to end features as part of our autonomous, cross functional teams.</p> <p>As a Senior Software Engineer you will be applying your strong engineering skills to design, develop, test, deploy, maintain and improve the internal customer-facing software solutions. You will also be supporting your team in adopting products and solutions to ensure we are solving pain points for hundreds of internal Brokerage development teams.</p> <p><strong> The Expertise You Have</strong></p> <ul> <li>A Bachelor’s or Master’s degree in Computer Science, Software engineering or related field </li><li>5-7 years of experience with building, debugging, testing and supporting complex web applications using Angular, Javascript/Typescript, NodeJS or Java. </li><li>Have a <strong>mindset of test first development. </strong>We believe in testing and that quality is everyone’s job. </li><li>Mindset of bringing engineering skills to problem solve for customers. </li><li>You have a <strong>passion for technology</strong> and can navigate your way across complex and rapidly-changing landscapes by staying on top of latest trends and thrive by sharing knowledge. </li><li>Are comfortable to be a <strong>self-starter</strong>, who actively challenges status-quo, is curious and not afraid to ask “Why” and “What if”? </li><li>Devops- Experience using Jenkins, Jira, Stash, etc. </li><li>Have <strong>strong communication skills and technical expertise</strong> to drive and participate in meaningful discussions. </li><li>Experience in delivering software in the Agile environment. </li></ul> <p><strong>The Skills You Bring </strong></p> <ul> <li>5-7 years of hands-on experience with designing and building large scale web applications. </li><li>Very strong in Javascript/TypeScript, Angular, NodeJS, CSS, HTML &amp; Browser Developer tools. </li><li>Strong knowledge of unit testing and mocking frameworks, along with iterative software development practices. </li><li>Strong Debugging and troubleshooting skills. </li><li>Knowledge of end-to-end DevSecOps automation with CI and CD pipelines including Unit, Component, Functional, Performance, and Security test automation. </li><li>Strong knowledge in application development with micro architectures. </li><li>Good knowledge of HTTP and REST APIs . </li><li>Strong knowledge of database design fundamentals. </li><li>Actively participate in the planning and development process. </li></ul> <p><strong>The Value You Deliver</strong></p> <ul> <li>Obsessed with providing customer service. </li><li>Owns the outcome by taking personal accountability for delivering strong results. </li><li>Full-stack engineer with knowledge in a breadth of front-end, back-end technologies </li><li>Self-directed, willing to take initiative, pragmatic and results oriented. </li><li>Has keen attention to detail and wants to solve hard problems, not just detect them. </li><li>Able to learn large software systems end-to-end quickly. </li><li>Keenly interested in learning new technologies and their adoption<br> </li></ul> <p><strong>Company Overview</strong></p> <p>At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our <strong>diverse and inclusive</strong> workplace where we <strong>respect</strong> and <strong>value</strong> our associates for their unique perspectives and experiences. For information about working at Fidelity, visit <a href="https://jobs.fidelity.com/?utm_source=fidelitycareers.com&amp;utm_medium=vanity" target="_blank">Fidelitycareers.com</a></p> <p><em>Fidelity Investments is an equal opportunity employer.</em></p>

<p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Scrum Master to work in Westlake, TX!</p> <p>As a Scrum Master you blend deep scrum expertise with a passion for mentoring and coaching, and constant improvement. As part of a highly collaborative squad you will advise, mentor, coach and train on performance against agile values, practices and processes to accelerate squad value delivery. In partnership with the squad leader you will maintain a backlog, help to remove impediments and facilitate agile ceremonies such as the daily stand up, sprint planning, backlog refinement and retrospectives. You will have responsibility for release management coordination and participate in scaling ceremonies and activities as you manage interdependencies across squads and tribes. You will examine and drive team performance through metrics and find opportunities for the squad to fully realize the benefits of working in an agile structure.</p> <h3><strong>The Team</strong></h3> <p>You will support one to two cross-functional squads within Enterprise Technology engaging the squad leader, other scrum masters, and squad members aligned to the squad(s). You will reinforce and embed an agile approach and principles into the day-to-day work. By demonstrating and promoting Fidelity and agile leadership behaviors, you will evolve and sustain an innovative agile culture.</p> <h3><strong>The Expertise You Have</strong></h3> <ul> <li>Bachelor’s degree or undergraduate degree preferred </li><li>Certified Scrum Master (CSM) required </li><li>Jira experience </li><li>Three to five year’s experience as a Scrum Master. </li><li>Understanding and experience working with Scrum and Kanban teams. </li></ul> <h3><strong>The Skills You Bring</strong></h3> <ul> <li>You possess excellent communication and interpersonal skills and can rapidly build trust and positively influence others at all levels of the organization </li><li>Proven change agent capable of coaching agile practices to teams and individuals from across different functions, experiences, and geographies as they work through new and unfamiliar situations </li><li>You are an effective facilitator and can brainstorm with the team to generate solutions that address challenges and roadblocks to accelerating value delivery </li><li>An intellectual curiosity and passion for learning new skills and modeling a culture of continuous learning, mentoring and coaching </li><li>JIRA align experience preferred </li></ul> <h3><strong>The Value You Deliver </strong></h3> <ul> <li>Working collaboratively with squad and chapter leaders to enable delivery of the squad's mission through well-executed sprints </li><li>Accelerating overall squad performance, efficiency and value delivered and find opportunities to improve agile maturity and metrics, and providing coaching, training, and resources </li><li>Maintaining and updating squad performance metrics (e.g., burn-down charts) and artifacts to ensure accurate and clear feedback to the squad members and transparency to other partners </li><li>Managing, coordinating logistics for and participating in agile ceremonies (e.g., backlog prioritization, sprint planning, daily stand-ups, retrospectives and as appropriate, scrum of scrum masters) </li><li>Supporting adoption, and consistent use of enabling tools (e.g., Jira, Mural, MS Teams) </li></ul> <h3>D<strong>ynamic Working </strong></h3> <p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. <strong>Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. </strong></p>

Scrum Master

Service Desk Specialist (Contract ONLY-4 months)<br> FULLY REMOTE<br> <br> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Service Desk Specialist to work in Fidelity’s Enterprise Infrastructure Group!<br> The Service Desk Specialist role is to ensure hardware and software functionality for internal end users. As a Service Desk Specialist, you will provide hardware and software support for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer facing associates and those who are in direct support of carrying out our business objectives. In addition to one’s technical acumen, we expect a high attention to detail, outstanding customer service, and one’s ability to build a rapport to optimally elicit essential details from the user. <h3>Responsibilities:</h3> <ul> <li>Record, track, and detail all interactions in the appropriate ticketing tool, as well as identify and raise critical incidents to the next level if needed.</li> <li>Diagnose and solve hardware and software issues</li> <li>Research issues using available internally available resources</li> <li>Approach each interaction with a “Customer Obsessed” mentality</li> <li>Evaluate documented resolutions and analyze trends</li> <li>Support various types of end users, from software engineers and financial associates, to top executives</li> </ul> <h3>Qualifications:</h3> (Required) <ul> <li>High-level customer service and interpersonal skills</li> <li>Strong written and verbal communication skills</li> <li>Ability to quickly absorb and retain information</li> <li>Strong documentation and organizational skills</li> <li>Ability to work well on a team in a fast-paced environment</li> <li>Ability to type a minimum of 40 wpm</li> <li>Working knowledge of computers and networks</li> <li>Excellent troubleshooting skills</li> </ul> (Preferred) <ul> <li>Associate degree, technical certification, or equivalent work experience is preferred</li> <li>Previous experience in a Help Desk Support role is a plus</li> <li>Experience supporting Microsoft Windows 7 &amp; 10</li> <li>Experience supporting Microsoft Office 2010 &amp; O365</li> <li>Experience supporting Apple MacOS and Apple mobile products</li> <li>Experience with ServiceNow, or other ticketing systems is a plus</li> <li>Knowledge of ACD telephony systems</li> <li>Experience supporting remote workers in a corporate environment</li> </ul> <h3>Additional Considerations</h3> <ul> <li>The initial paid training will be conducted Monday – Friday. The start times of training will vary depending on the candidate’s location. Once training is complete, your shift be adjusted to align with the business need.</li> <li>Equipment will be provided</li> <li>We primarily operate during market hours, but evening, weekend, and overnight shifts may also be available</li> </ul> <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry! We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource.<br> For information about working at Fidelity TalentSource, visit FTSJobs.com. <h3><strong>Information about Fidelity Investments</strong></h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.<br> Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

67 IT / Computer Engineering Jobs in Westlake, TX, USA