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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together. Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding membership assets to build digital experiences, and defining new products and services based on emerging technologies and trends.&nbsp; We are seeking an experienced product manager with strong technical acumen and demonstrated experience building, orchestrating, and deploying modern LLM-based systems to support the development of cutting-edge customer experiences powered by generative and agentic AI. This role requires comfort working deeply with AI engineering teams, understanding LLM backend architectures (models, inference, evaluation, orchestration layers), and translating technical capabilities into scalable, safe customer-facing products. This role will be responsible for guiding the product strategy and end-to-end experience for AI-driven interactions, including multi-step agentic systems operating within robust governance and safety boundaries. You will work closely with cross-functional teams including data scientists, engineers and design teams to deliver high impact, scalable AI solutions that enhance the customer experience. Key Responsibilities • &nbsp; &nbsp;Support the definition and execution of the product roadmap for generative and agentic AI-powered customer-facing solutions, balancing long-term vision with immediate business priorities. • &nbsp; &nbsp;Lead the end-to-end development of generative and agentic AI products, managing a dedicated scrum team and partnering closely with enterprise stakeholders and cross-functional teams to develop products in accordance with enterprise standards. • &nbsp; &nbsp;Conduct customer research and competitive intelligence to ensure product requirements are reflective of real customer problems/needs and changing industry dynamics. • &nbsp; &nbsp;Leverage analytics to monitor product performance and user engagement, driving actionable insights for continuous improvement. • &nbsp; &nbsp;Support the configuration and deployment of LLMs and agentic AI workflows, ensuring they meet business requirements and provide accurate, high-quality responses and actions. • &nbsp; &nbsp;Define and track metrics for LLM effectiveness, agentic system behavior, reasoning performance, model drift, hallucination rates, and user satisfaction, and make data-backed decisions to optimize outcomes. • &nbsp; &nbsp;Partner with engineering and architecture teams to ensure appropriate model governance, compliance, and risk mitigation strategies for AI-enabled products. Minimum Qualifications • &nbsp; &nbsp;Bachelor's degree in Computer Science, Engineering, Business, or a related field. • &nbsp; &nbsp;5+ years of product management experience in a highly regulated environment. • &nbsp; &nbsp;Proven ability to drive 0–1 product development, translating emerging AI capabilities into viable, scalable customer-facing solutions. • &nbsp; &nbsp;Hands-on expertise with LLMs, including prompt engineering, fine-tuning approaches, evaluation methodologies, RAG, and agentic AI concepts such as planning, tool orchestration, memory, and multi-step execution frameworks. • &nbsp; &nbsp;Experience working with cross-functional teams in an Agile development environment. • &nbsp; &nbsp;Exceptional communication, documentation and stakeholder management skills. • &nbsp; &nbsp;A passion for AI, product experimentation, and the future of digital customer experiences.Preferred Qualifications • &nbsp; &nbsp;Masters degree preferred. Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

American Express

Senior Manager - Digital Product Development - Generative AI

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express Technologies is seeking a Senior Engineer with advanced skills in Generative AI and Data Engineering to join our Production Management tooling team. Our mission is to transform how critical platforms are supported by embedding AI-first solutions into event management and system reliability. We are looking for highly motivated, creative problem solvers who are excited to design and implement innovative AI tools that address complex business challenges at scale.Key Responsibilities:<ul><li>Mentors junior AI Engineers and cross-functional team of colleagues, fostering a culture of excellence and innovation</li><li>Provides guidance and support to junior engineers, fostering professional growth and development within the team</li><li>Directs the design, development, testing, and deployment of applications and systems</li><li>Oversees a variety of tasks, platforms, and technologies to meet evolving requirements</li><li>Design and develop Generative AI applications, including RAG pipelines, agentic workflows, and Model Context Protocol (MCP) integrations.</li><li>Collaborate with data owners to build data pipelines, feature engineering processes, and context enrichment strategies that optimize AI-enabled solutions.</li><li>Prototype and deliver production-ready tools leveraging LLMs, embeddings, vector databases, and orchestration frameworks.</li><li>Translate business and operational challenges into AI-first solutions with a product mindset, ensuring they deliver measurable improvements in system reliability, incident response, and user experience.</li><li>Ensure production-ready deployments include appropriate logging, monitoring, and runbooks, maintaining operational excellence alongside innovation.</li><li>Partner with multiple teams across the enterprise to identify, prioritize, and deliver product-driven GenAI opportunities that improve platforms, tooling, and processes.</li><li>Monitors AI performance and implements improvements to optimize functionality</li><li>Analyzes technical challenges and provides innovative solutions to enhance quality and efficiency</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives</li></ul>Minimum Qualifications:<ul><li>Experience developing agentic AI applications and integrating multi-step reasoning into enterprise workflows.</li><li>Strong grounding in data science techniques, including experimentation, model evaluation, and applied statistical methods.</li><li>Exposure to observability and monitoring tools such as Splunk, Grafana, Dynatrace, and ELK.</li><li>Hands-on experience with LLM frameworks (LangChain, LangGraph, or similar) and RAG architectures.</li><li>Strong programming skills in Python (preferred) and/or Go, with proven ability to build both prototypes and production applications.</li><li>Solid understanding of data engineering principles, including ETL pipelines, structured/unstructured data management, and vector databases.</li><li>Experience with machine learning frameworks such as PyTorch, TensorFlow, and Hugging Face.</li><li>Bachelor’s degree in Computer Science, Computer Engineering, Data Science, and/or comparable experience; advanced degree preferred</li></ul>Preferred Qualifications:<ul><li>5 – 7 years technical engineering and development experience or a related job</li><li>Experience developing agentic AI applications and integrating multi-step reasoning into enterprise workflows.</li><li>Experience in automation testing and documentation (i.e. automated, functional, and performance)</li><li>Strong grounding in data science techniques, including experimentation, model evaluation, and applied statistical methods.</li><li>Familiarity with APIs, microservices, and web technologies (React, NodeJS, SQL) to deliver end-to-end solutions.</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior AI Engineer I

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.How will you make an impact in this role?How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.This Director position is a critical hands-on leadership role in the US Commercial Capacity team that will be responsible for Commercial Limits Underwriting strategies and capabilities. The incumbent will play an influential role working closely with partners in Product, Sales, RPDS &amp; GSN to create and drive strategies to grow the portfolio through transformational ideas and new capabilities that outclass competitors and provide world-class customer experience.Key Responsibilities:<ul><li>Incumbent will be responsible for managing the limit assignment methodology for the US GCS portfolios – this includes the analytics, strategy and capabilities</li><li>Partner closely with the New-Accounts risk team to launch strategies to improve customer experience and increase application volumes</li><li>Partner with Product and RPDS to launch new capabilities like Codat and recurring underwriting framework</li><li>Work with the Product, Servicing, and Sales teams within the GCS organization and broader CFR organization to design and implement strategic initiatives that enable prudent and profitable growth while controlling for through-the-cycle volatility.</li><li>Drive deep-dive analytics and partner with the Decision Science team to enhance economic logic that supports core risk management decisions.</li><li>Lead, engage, and inspire a large team of high performing risk management professionals </li></ul>Minimum Qualifications:<ul><li>5+ years of experience in relevant credit risk management expertise</li><li>Advanced degree in statistics, econometrics, operations research, mathematics, data science, engineering, business management or a related quantitative field of study</li><li>Strategic thinking, with a focus on innovation</li><li>Deep knowledge of commercial business and AXP risk capabilities</li><li>Deep knowledge on financial statements and key financial ratios</li><li>Strong analytical skills and an innovative approach to solving both practical and theoretical business problems</li><li>Intellectual curiosity, adaptability in a dynamic environment, and an ability to re-engineer long-standing processes and infrastructure</li><li>Ability to build strong relationships, operate within large cross-functional teams, and influence business partners to drive change </li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.How will you make an impact in this role?The Senior Manager – Quality Assurance &amp; Improvement Program (QAIP) supports the execution and continuous enhancement of IAG’s Quality Assurance and Improvement Program. The role is responsible for leading QA reviews, validating audit issues, and supporting the design and delivery of QA initiatives that promote conformance with IAG policies, professional audit standards, and regulatory expectations. The Senior Manager serves as a key intermediary between QA leadership and audit teams, providing credible challenge, coaching, and analytical insight to strengthen audit execution quality and operational consistency across the department. Key Responsibilities:<ul><li>Lead QA reviews on more complex reviews and/or lead multiple simultaneous low-risk reviews, executing and managing the review end-to-end, planning projects, defining objectives and scope, and coordinating with control groups to ensure effective execution; conduct L1 reviews</li><li>Develop test steps and QA review findings</li><li>Present QA review objectives, scope, and results to senior leadership, clearly articulating gaps and their potential impact, and recommendations to improve processes</li><li>Delegate tasks to team members; guide Seniors in assessing risks, evaluating control design, and executing tests; review and provide feedback on work papers</li><li>Effectively coach, teach, mentor, and develop less experienced colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, methodology, and best practices</li><li>Conduct post-review feedback discussions with team members to provide actionable feedback, support development, and recognize accomplishments</li><li>Stay up to date with evolving industry trends, external news, and regulatory changes, and incorporate findings into reviews</li><li>Manage and track team capacity, leveraging tooling</li><li>Evaluate QA results, synthesize findings across the project, and review drafted QA reports</li><li>Attend report / issue conversations with management, work with Director / Team Leader to communicate and action on next steps</li><li>Assist with preparing materials for Regulatory exams</li><li>Serve as a People Leader, providing mentorship, coaching, and career development support for direct reports</li><li>Follow-up with management to ensure management action plans are closed effectively and timely</li><li>Work with Director to contribute to the development of the annual QA Plan</li></ul>Mandatory Qualifications:&nbsp;<ul><li>6+ years of audit experience</li><li>Prior experience working at a Big Four / G-SIB</li><li>Demonstrates strong written and verbal communication skills to deliver deliverables with quality, and actionable value-add feedback to management on issues, opportunity areas, and deficiency solutions</li><li>Effectively leads a team in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, and the ability to work on competing priorities</li><li>Applies critical thinking to break-down complex problems into components, and solve using data analysis, process, risk control knowledge, and experience to drive risk-based conclusions and decisions</li><li>Applies control theory and professional auditing practices throughout the audit lifecycle</li><li>Understands regulations, regulatory risks, accounting, and financial industry best practices relevant to the business, including emerging technology and data considerations, and incorporates into the audit approach to enhance outcomes</li></ul>Preferred Qualifications:<ul><li>Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.</li><li>Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization</li><li>Professional certification: CPA, CIA, CISA or other relevant industry certification&nbsp;</li><li>Direct experience in quality assurance reviews related to Internal Audit</li><li>Experience in auditing: Enterprise Risk Management, AML, Regulatory Compliance, Finance, Capital Planning,&nbsp; and Financial Crimes&nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Internal Audit - Quality Assurance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Global Advertising and Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. The Global Brand Sponsorships and Experiential Marketing team sits within GABM and leads 40+ partnerships globally, delivering best-in-class ticket access, live event and digital engagement platforms across Card Member and Prospect passion points of sports, music, theater and various other cultural interests.  &nbsp;Reporting to the Vice President, US Sports, this Director role will be New-York based.&nbsp;&nbsp;&nbsp;Job Responsibilities:<ul><li>Lead multiple direct reports and a large cross functional team while spearheading the strategy, creative development and execution of sports activations, including access and benefits for Card Members, prospect engagement programs, live activation plans, offsite/digital extensions, branding, utilization of contractual media and sponsorship assets and B2B hospitality programs&nbsp;</li></ul><ul><li>Collaborate and lead robust set of internal and partners to deliver best-in-class plan, from briefing through execution and measurement&nbsp;</li></ul><ul><li>Maintain large scale budgets in partnership with Finance team and other stakeholders, ensuring close understanding of internal processes and ensuring project comes in at or under budget&nbsp;</li></ul><ul><li>Develop relationships across American Express enterprise to develop strategic sponsorship programs in support of business priorities relating to both B2B and B2C customers&nbsp;</li></ul><ul><li>Communicate regular updates and full activation plans in strategic, clear manner to team leadership&nbsp;</li></ul><ul><li>Represent American Express within the sports industry to deepen relationships, knowledge, and development to continue to be on cutting edge of customer experience&nbsp;&nbsp;</li></ul><ul><li>Travel required (~25%) to execute onsite programs&nbsp;</li></ul>Qualifications<ul><li>7+ years' work experience with focus area in sponsorship, large-scale events, and experiential marketing/partnerships&nbsp;</li></ul><ul><li>Proven track record in managing external partners, large-scale cross-functional teams and agency partners across experiential, media, content and PR&nbsp;</li></ul><ul><li>Experience in people leadership including engagement in individual development plans&nbsp;</li></ul><ul><li>Expert in navigating grey space and building a strategy from the ground up that delivers on team objectives&nbsp;</li></ul><ul><li>Ability to work under pressure with compressed timelines&nbsp;</li></ul><ul><li>Maintain balance while managing various work streams while demonstrating strong leadership and composure&nbsp;</li></ul><ul><li>Strong communication skills (written and verbal), as well as executive presence&nbsp;</li></ul><ul><li>Focus on innovation and constant appetite to know and learn more about the industry – including experiential marketing, technology, payment innovations and competitive landscape&nbsp;</li></ul><ul><li>Strong measurement and analytical skills&nbsp;</li></ul><ul><li>Bachelor’s degree required&nbsp;</li></ul><ul><li>Work location requirements: New York, NY (hybrid)&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Director-Marketing - Sports Partnerships

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Credit &amp; Fraud Risk Finance team delivers fact-based, decision-driven, and high-impact Net Loss Provision forecasts along with credit-risk insights and deep analytics. The team’s core objective is to enable prudent financial decisions, support credit-risk strategies, and ensure strong governance and control adherence. This role operates within a highly talented group characterized by intellectual curiosity, analytical rigor, and a commitment to excellence.The Manager for U.S. Card Net Loss Provision will play a critical role in delivering reserve and provision forecasts, as well as providing deep insights across the U.S. Consumer and Small Business portfolios. The manager will collaborate closely across Finance and Risk, partnering with key stakeholders to meet business objectives, advance strategic priorities, and strengthen team culture. This role is responsible for driving accurate, comprehensive, and reliable estimates for Net Loss Provisions for the U.S. Card portfolio. It also offers opportunities to learn and leverage advanced data tools and technologies while exploring a variety of pathways to grow and expand one’s career.The ideal candidate demonstrates strong quantitative and financial reasoning, excels in clear and compelling communication, possesses strong organizational skills, and is comfortable navigating ambiguity in a dynamic, fast-paced environment.Responsibilities:<ul><li>Leverage advanced quantitative skills to support forecasting, results analysis, and U.S. Reserves and Loss Provision.</li><li>Use statistical, econometric, and other advanced modeling techniques to develop, enhance, and validate forecasting models, including data selection, performance monitoring, and governance.</li><li>Perform corporate planning and financial planning &amp; analysis to inform key internal and external communications and strategic decisions.</li><li>Update and maintain model documentation for internal use and for external regulatory review.</li><li>Conduct sensitivity analysis and scenario planning to assess portfolio risks, potential outcomes, and performance under varying economic conditions.</li><li>Partner with cross-functional teams—including Controllership, Corporate Planning, and Risk—to align assumptions, forecasts, and strategic insights.</li><li>Perform deep dives into credit metrics and emerging trends to identify risks, opportunities, inflection points, and key drivers of portfolio performance.</li><li>Communicate analytical results, insights, and recommendations to peers and senior leadership across Finance and Risk, translating complex quantitative concepts into clear narratives.</li><li>Ability to translate complex analytical concepts into clear, actionable insights for diverse audiences.</li><li>Demonstrated thought leadership and creativity in solving complex business problems.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree or higher in a quantitative field such as mathematics, statistics, data science, or engineering.</li><li>Strong understanding of statistical and predictive modeling, data extraction, and analytical techniques using complex financial databases.</li><li>Hands-on experience developing scalable models using tools such as Python, R, and Excel, with data visualization proficiency in Power BI or Tableau.</li></ul>Preferred Qualifications:<ul><li>Coding skills in Python, R, and VBA preferred.</li><li>Advanced SQL skills, including experience with Postgres, Hive, and BigQuery.</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Data Science

The Global Merchant &amp; Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network.The role of the Global Merchant &amp; Network Pricing (GMNP) team is to design and implement global pricing strategies that support our coverage objectives and optimize our Discount Revenue. This revenue stream is the single largest source of American Express’ revenue and Merchant Pricing strategies play a key role in driving financial performance.The Director Assistant will report directly to the Senior Vice President and serve as a key member of the GMNP Leadership team. This Director will act as the Chief of Staff supporting strategic planning, executive communications, and organizational needs for a team of 120+ colleagues based in the Americas, EMEA and APAC regions. The Director will work closely with key business partners across multiple teams within GMNS and with other staff groups such as Colleague Experience Group (CEG), Finance, and General Counsel Organization (GCO). This role is ideal for someone with the ability to establish collaborative partnerships, balance multiple projects simultaneously, while immersing themselves in the complexity of the business.Key Responsibilities<ul><li>Partner with the office of the GMNS President and act as a central point of contact for high priority business initiatives, information requests and updates</li><li>Take full responsibility of strategic projects and processes supporting the GMNP team and its priorities</li><li>Lead GMNS Pricing processes for key activities such as annual goal setting, scorecard management, development planning, talent assessments, OPEX management, and compliance requirements</li><li>Own the execution of strategies and initiatives to drive Colleague Engagement</li><li>Build internal and external organizational communications through a variety of channels including memos and announcements</li><li>Lead the development of the Global Merchant &amp; Network Pricing OPEX Plan (Investment Planning) by identifying and prioritizing investments to drive growth</li><li>Coordinate with GMNP Leadership to formulate relevant discussion topics and agendas for the bi-weekly Leadership Team meetings</li><li>Run meeting content and presentations, including updates to senior business leaders, Town Halls, and regular business partner reviews. Emphasis on crafting effective and impactful presentations to summarize complex ideas and recommendations</li><li>Attend domestic and international market visits and document the outcomes</li></ul>Required Qualifications:<ul><li>Demonstrated critical thinking and analytical skills, ideally with experience in strategic analysis, consulting, finance, and communication related roles</li><li>Outstanding project management skills and ability to lead projects autonomously with minimal direction</li><li>Recognized for great follow-through and attention to detail</li><li>Strong drive and high personal accountability to deliver results within tight timeframes; ability to prioritize effectively when faced with changing priorities</li><li>Superior written and verbal communication skills, including advanced skills in MS Office and an ability to storyboard presentations</li><li>Excellent relationship and influencing skills for dealing with a wide range of challenges and colleagues at different levels; Proven track record of navigating effectively and efficiently within American Express</li><li>Calm under pressure in a fast-paced environment</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Director Assistant - Chief of Staff

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.GMNS Risk ManagementAmerican Express has a network that connects millions of consumers, merchants and businesses around the globe in a payments and commerce ecosystem that creates value for all its constituents.Our Global Merchant &amp; Network Services (GMNS) Risk Management Team stands behind each of these purchases, thus protecting this network of millions of consumers, merchants and businesses.This role presents an exciting opportunity to work in a fast-paced and dynamic environment, leveraging large amounts of linked and unstructured data within the Third-Party Processing (TPP) Portfolios as well as the wider GMNS Risk portfolio as a whole.This position requires a highly organized person with excellent analytical capabilities, with the ability to bring an innovative perspective to the strategic and operating requirements of the role.This person must be able to thrive in a dynamic environment while influencing colleagues from partner organizations, often with conflicting priorities. This position will liaise with key partners including the Sales, Partner Oversight, Risk and Technology teams to create and drive best-in-class strategy.The Manager will join at team responsible for overseeing a portfolio with exposure of over $5 Billion. You will be protecting the merchant business P&amp;L from loss, while carefully balancing the merchant and Partner relationship with Amex. The Manager must have good judgment, excellent communication skills, be analytical, motivated and be a strategic thinker, who can dive into numeric financial details and understand the business models of companies operating in different industries e.g. travel, retail and lodging. Our team members are multitalented who are self-directed and make decisions that have high stake profitability and risk tradeoff.Responsibilities <ul><li>Develop and continuously enhance predictive models, strategies, processes, and controls for mitigating credit risk exposure and preventing fraud using advanced statistical and Machine Learning techniques, such as Gradient Boosting Machine, deep learning, and lookalike modeling.</li><li>Design customer communication and servicing strategies to support risk management strategies, ensuring a positive experience across every customer touchpoint.</li><li>Work in close partnership with American Express Technology to translate the needs of business owners/stakeholders and manage delivery of the Product roadmap and deploy next generation risk management capabilities, designed for long-term adaptability.</li><li>Conduct quantitative analysis to determine the thresholds within which consumers and businesses can access funds.</li><li>Identify, evaluate, and integrate new data sources and capabilities to identify emerging credit trends and uncover new fraud patterns.</li><li>Maintain an effective control environment and respond to operational breakdowns with discipline. The role also includes working on special projects when needed, the ability to prepare presentations for upper management, pull data to support team BAU projects.</li><li>Partner with Acquisition, Relationship Management, Compliance, Collections, Operations and External Agencies to implement strategies.</li></ul>Required QualificationsThe successful candidate must be able to work under their own initiative and be able to problem solve in times of fast changing priorities.&nbsp; In addition, they must be able to navigate through often stressful, urgent, complex and ambiguous situations independently while seeking the win-win solution.&nbsp; Whilst striving for work life balance, the role will demand some flexibility due to the global nature of the wider team. Importantly, you must be passionate about what you do, proud about what you deliver and be prepared to go the extra mile to make a difference.&nbsp;&nbsp;The incumbent must have the ability to apply analytical/quantitative and negotiating techniques which translates results to business solutions. Other critical strengths include very strong relationship management and communication skills. The applicant must be a self-starter with demonstrated ability to work proactively and independently to drive results within a strong team environment. The ability to influence others and manage multiple concurrent projects in a dynamic environment will be essential. Experience working in highly cross functional environments is desirable, as is the flexibility and adaptability to work with tight deadlines and changing priorities.&nbsp;In addition, the following experience and qualifications are desired:<ul><li>Previous Merchant Acquiring Risk or Commercial Credit Underwriting experience throughout multiple industries;</li><li>Strong financial and analytical acumen;</li><li>Ability to cope with ambiguity and complexity, while handling a multitude of projects</li><li>Excellent communication skills, including the ability to present to and work with Executives</li><li>Demonstrated relationship building skills and experience managing multiple stakeholders</li><li>Proficiency in working with large volumes of structured and unstructured data</li><li>Creative thinker who thrives on finding unique solutions, particularly in workout scenarios, which enable all parties to “win”</li><li>Proven programming skills and experience in SQL/SAS, object oriented or functional programming languages</li><li>Expertise in all MS Office applications (Word, Excel, PPT).</li><li>Advanced degree, Certification or equivalent work experience</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

Senior Manager-Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located at JFK International Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge, and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express. It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:Welcoming and providing access to our Card Members upon arrival at reception.<ul><li>Being accountable and taking ownership of the customer’s experience from beginning to end.</li><li>Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer.</li><li>Employing the Customer First philosophy in meeting customers’ needs and expectations.</li><li>Providing concierge and lifestyle recommendation.</li><li>Providing travel consultation and minimal reservation assistance.</li><li>Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners.</li></ul>Lounge Hours of operation are from&nbsp;5:00am – 10:00pm Mon - Sun. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:<ul><li>Minimum of 1-year recent experience servicing premium customers.</li><li>Airline, lounge, or travel industry experience preferred, including reservation experience.</li><li>Passion for servicing customers with proactive solutions.</li><li>Exceptional communication skills, delighting the customer with every single interaction.</li><li>The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received.</li><li>Must exhibit the utmost professionalism and maintain a positive attitude in all interactions.</li><li>The ability to rely on and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment.</li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do.</li><li>Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment.</li><li>Ability to utilize and switch from multiple technology platforms with ease.</li><li>Adapt to an ever-changing environment and being resilient.</li><li>Ability to work flexible shifts including nights, weekends, and holidays is essential.</li><li>Light to moderate lifting may be required for certain job tasks</li></ul>Salary Range: $26.75 to $28.00 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here&nbsp;to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Experience Concierge Centurion Lounge - JFK

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.How will you make an impact?The Director – Quality Assurance &amp; Improvement Program (QAIP) leads the QAIP team, oversees the planning, execution and reporting of quality assurance (QA) reviews and initiatives, and helps grow and develop the QAIP team to provide strong credible challenge over audit execution and operational processes to build strong credibility and influence across the department.Key Responsibilities:<ul><li>Oversee teams of professionals to execute multiple QA projects / reviews at once, ensure alignment with professional and department standards, budget, and deadlines using a flexible resourcing strategy that optimizes the use of highly qualified professional staff</li><li>Plan QA projects / reviews, define objectives and scope, and coordinate with control groups to ensure effective execution; conduct L2 reviews throughout the review in alignment with methodology</li><li>Support the development of the annual QA plan</li><li>Provide clear direction and oversight of review activities during planning, execution, and reporting phases to ensure quality and timely delivery</li><li>Champion continuous improvement by monitoring industry trends, regulatory developments, and best practices in auditing and banking, and incorporate these insights by identifying and recommending IAG methodology, practices, and team ways of working</li><li>Leverage strong risk management knowledge to assess relevance of findings, potential exposures, materiality and demonstrate awareness of big picture issues, identify thematic findings and present findings as well as recommendations to senior IAG leadership to enhance IAG processes to align with industry standards</li><li>Develops and maintains mutually beneficial working relationships with senior management of assigned IAG processes</li><li>Work with Manager / Senior Manager to conduct post- review feedback discussions with team members to provide actional feedback, support development, and recognize accomplishments; leverage feedback results to implement process improvements into future reviews</li><li>Recruit, supervise, coach, mentor, and develop staff to build high-performing teams, fostering continuous learning and professional growth</li></ul>Minimum Qualifications:<ul><li>8+ years of audit experience</li><li>Prior experience working at a Big Four / G-SIB</li><li>Has strong written and verbal communication skills that deliver high quality, actionable and value-added feedback to management on potential issues and potential solutions to close gaps</li><li>Effectively oversees multiple audits, projects and portfolio, setting direction, and developing team capabilities</li><li>Guides the team in applying critical thinking to evaluate potential risks and how to translate these considerations into evidence and risk based insights</li><li>Guides team in applying control theory and professional auditing practices across the full audit lifecycle, including design and evaluation of control frameworks</li><li>Stays abreast and cascades in-depth knowledge of current trends, new developments, regulations, technologies, and best practices in the auditing profession, banking industry, and area of specialization to teams, peers, and leaders</li><li>Proven ability to lead teams and manage multiple projects and provide quality review across deliverables</li><li>Strong knowledge and appreciation of IA standards, regulatory, and financial industry guidance and best practices relevant to Internal Audit required</li><li>Understanding of regulatory, accounting, and financial industry guidance and best practices relevant to the business, including technology and data implications</li></ul>Preferred Qualifications:<ul><li>Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.</li><li>Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization</li><li>Professional certification: CPA, CIA, CISA or other relevant industry certification&nbsp;</li><li>Direct experience in quality assurance reviews related to Internal Audit</li><li>Experience in auditing: Enterprise Risk Management, AML, Regulatory Compliance, Finance, Capital Planning,&nbsp; and Financial Crimes&nbsp;</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

111 Jobs in Jersey City, NJ, USA