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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.Amex Digital Labs is responsible for catalyzing digital innovation by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trendsThis Manager role will focus on product enablement and operations across digital payments and Discovery vertical underpinned by AI technology. The successful candidate will serve as the central business contact to lead risk-related product requirements and drive speed to market, while balancing the critical need for controls and risk mitigation, for key strategic projects on behalf of Amex Digital Labs. This person will develop a deep understanding of product initiatives and exhibit strong subject matter expertise in key Amex policies and processes.&nbsp;Responsibilities:<ul><li>Drive the go-to-market implementation and product operations for new digital initiatives including:</li></ul>o&nbsp;&nbsp;&nbsp;Lead end-to-end internal management for the global launches of new digital productso&nbsp;&nbsp;&nbsp;Project manage across Amex Digital Labs teams (Product Enablement, Product Development, Business Development) and other key relevant partners (e.g., Control Management, Risk, Marketing, and Servicing) to guide product through appropriate Amex reviews &amp; approvals (i.e., Third-Party Management, New Product Governance)o&nbsp;&nbsp;&nbsp;Influence cross-functional teams to ensure business alignment, requirements, and resourcing levels are optimal throughout plano&nbsp;&nbsp;&nbsp;Develop project trackers/overview decks, maintain ongoing project update meetings, and regularly communicate with partners regarding product strategy, value proposition, and project updates<ul><li>Collaborate closely with international markets to secure necessary approvals and share standard methodologies in global markets when applicable</li><li>Actively contribute to product ideation through customer, merchant/partner, and internal feedback to uniquely problem-solve obstacles and produce winning solutions</li><li>Proactively anticipate risks/issues and ensure appropriate mitigation planning is in place to avoid compromising delivery</li><li>Improve processes, develop toolkits/resources, and reengineer activities across the team to help increase agility and speed to market</li><li>Supervise ongoing performance of products live in market and provide thought leadership on post-mortems to optimize future launches&nbsp; &nbsp;</li></ul>Minimum Qualifications:<ul><li>Outstanding interpersonal, communication, and negotiation skills with the ability to influence partners across a wide variety of functions</li><li>Strong agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility</li><li>Ability to drive results against timelines, prioritize, and execute flawlessly</li><li>Demonstrated strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions</li><li>Outstanding program management skills to lead end-to-end partnerships across several key verticals simultaneously – product development, engineering &amp; technology, marketing, operational excellence, servicing, legal, compliance, information security, etc.</li><li>Self-starter that can excel in a dynamic environment by driving decision-making, working well under pressure, and adapting to frequent change</li><li>Excellent relationship-building with partners and across internal stakeholders</li><li>Proven track record in crafting and storytelling via PowerPoint presentations</li><li>Possess intellectual curiosity about the evolving digital, mobile, and alternatives payments space and innovative membership experiences</li></ul>Preferred Qualifications:<ul><li>Prior experience in articulating product functionality and demonstrating technical acumen a plus</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Manager - Digital Product Operations

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Job Description:<ul><li>The Automation&amp; GenAI team will focus on developing and executing upon the Automation &amp; GenAI strategy &amp; priorities for ICS (International Card Services) which is the issuing business for AmEx through rapid testing, learning and broad scaling across ICS markets.</li><li>Accelerating and scaling GenAI pilot programs through scope definition, coordination, and ongoing centralized support (e.g., analysis, change management, communications) for dedicated pilot teams</li><li>Rapidly operationalizing GenAI initiatives at scale through development of rollout and scaling plans that quickly shift pilots from learnings to benefit realization, enabling teams to fail fast when appropriate</li><li>Serving as a center of excellence for all automation needs across ICS</li><li>Providing compliance and risk management support for each unique use case to ensure responsible and thoughtful use of GenAI technology in accordance with AXP and regulatory policies</li></ul>The experienced product leader will create, execute, and own delivery strategy and plans for Automation &amp; GenAI roadmap that meet business and customer needs. They will design, develop, and manage activities for a product or group of products from definition and planning through production, release, and end of life, while also partnering with stakeholder teams to enhance and refine product strategies and roadmaps. The role also serves as the central resource with design, process, development, test, quality, and marketing, throughout all stages of a product’s lifecycle. The role will also manage the features backlog by identifying and prioritizing features and capabilities through direct input with customers, analysts, developers and architects and knowledge of the domain, while also facilitating resolution of risks, issues and changes related to the product development lifecycle.The role will require a deep understanding and expertise of using Automation and GenAI tools to redesign complex business processes. The candidate will need a deep knowledge of Automation tools, Gen architecture, development frameworks, and troubleshooting to support execution of GenAI product development. The role requires effective collaboration with Senior Leaders of all band levels across American Express more broadly.Additionally, the effective candidate will be able to lead through ambiguity, coach effectively and inspire followership within a matrixed organization. Finally, the candidate will have to have a commitment to continuous learning and development which is very critical to this role - you will be known as a thought leader across the ICS and enterprise, and will need to translate complex technical topics to a broad audience.Key Responsibilities Include:<ul><li>Developing and executing strategic roadmaps for Automation and GenAI product development in alignment with strategic vision, in coordination with developers, engineers, and business owners from across the globe</li><li>Establishing the strategic approach for the management and monitoring of a product or related group of products based on broad functional goals, guiding team in building the business case and ensuring that the team stays on top of the competitive landscape and the industry environment</li><li>Drive day-to-day product decisions and progress to enable timely delivery of product roadmaps&nbsp;</li><li>Collaborating with cross-functional teams to ensure that automation products meet business and customer needs and adhere to regulatory requirements</li><li>Thought leadership/creative problem solving to accelerate technological innovation for AXP and drive progressive improvement</li><li>Aligning the team with necessary regulatory requirements, assisting staff in navigating Risk, Legal or Compliance requirements</li><li>Reviewing the identified technical problems and solutions delivered by the team; accountable for accurate and timely identification of risks, issues and changes required for their products or related group of products</li><li>Developing strong working relationships with executive leaders, business partners, and stakeholders to achieve results and enact wide-scale impact across the enterprise</li><li>Driving project delivery by fostering teams, managing relationships with stakeholders, identifying opportunities and obstacles/risks, developing strategic recommendations, and ensuring deliverables are optimally executed</li><li>Monitoring external perspectives and developments in GenAI and innovation more broadly and incorporating them into to Amex roadmaps and decisioning as relevant</li><li>Effective people leadership and acting as a coach and mentor to direct reports and other junior colleagues</li></ul>Minimum Qualifications<ul><li>Bachelor's degree in Computer Science, Engineering, Business, or a related field. Master’s degree preferred.</li><li>7+ years of product management experience in a highly regulated environment</li><li>Experience of successfully leading delivery and implementation of complex, large-scale, high-performance products, applications, or other solutions&nbsp;</li><li>Proficient knowledge of Agile and Scrum development methodologies and IT project management</li><li>Proven experience creating and delivering new product strategies &amp; execution, including feature prioritization, product road mapping, and requirements management</li><li>Strategic, big-picture thinker with demonstrated interest in Generative AI and innovation with strong business acumen and high degree of creativity in identifying opportunities for products, services, new processes and systems</li><li>Proven relationship-builder with strong consultative and collaborative skills to partner with business leaders to devise solutions to complex business challenges</li><li>Experience in User Experience research and design, a familiarity with design thinking principles</li><li>Comfortable working in an environment with tight deadlines and managing through making decisions with imperfect information</li><li>Excellent oral and written communication and presentation skills, including the ability to articulate complex issues in a simple, non-technical manner, to fluently bridge business and technical discussions, and to tailor communication to various audiences</li><li>Demonstrated ability to build and manage high performance teams</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director- Automation and Gen AI Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.GRC colleagues are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters. The Compliance Risk Management team facilitates and monitors the implementation of effective compliance risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes.The objective of Compliance Risk Management Governance team is to develop, oversee and strengthen the organization’s Compliance Risk Management framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices. The Compliance Committee Governance team ensures that compliance committees operate effectively, facilitate informed decision-making, and align with regulatory expectations and internal governance standards.&nbsp;ResponsibilitiesCommittee Governance &amp; Oversight<ul><li>Manage the governance framework for compliance risk committees, ensuring alignment with regulatory expectations and internal policies.</li><li>Oversee the preparation of committee materials, including agendas, reports, and presentations for senior leadership and board committees.</li><li>Ensure proper documentation of meetings, including minutes, action items, and follow-ups, to support effective decision-making.</li><li>Coordinate cross-functional engagement to facilitate the escalation and resolution of compliance issues.</li></ul>Regulatory &amp; Compliance Risk Management<ul><li>Support the oversight of compliance risks across business lines, ensuring that issues are appropriately escalated and addressed.</li><li>Monitor regulatory developments and industry best practices to enhance committee governance and risk oversight.</li><li>Collaborate with legal, audit, and risk teams to ensure governance practices align with enterprise risk management frameworks.</li></ul>Stakeholder Engagement &amp; Communication<ul><li>Serve as a liaison between compliance, senior executives, board committees, and external regulators.</li><li>Provide strategic recommendations to enhance governance processes and improve risk management practices.</li><li>Develop reports and dashboards to provide transparency into compliance committee operations and key risk areas.</li></ul>Qualifications<ul><li>6+ years of experience in compliance, operational risk management, corporate governance, or regulatory affairs within a financial institution.</li><li>Strong knowledge of financial regulations, compliance risk frameworks, and corporate governance principles.</li><li>Experience preparing board and senior management reports and facilitating governance forums.</li><li>Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.</li><li>Excellent communication and stakeholder management skills, with the ability to influence senior leadership.</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and / or operational standards</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends and evaluate risk scenarios effectively</li><li>Excellent writing skills and ability to synthesize key messages for senior audiences. &nbsp;</li></ul>Preferred Qualifications<ul><li>Master’s Degree in Law, Business, Finance, or a related field (JD or MBA preferred).</li><li>Experience with regulatory exams, internal audits, and compliance reporting.</li><li>Familiarity with governance best practices in a multi-entity financial institution.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Compliance

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As marketers at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Create a dynamic career while doing work that matters for people and businesses everywhere.Find your place in marketing on #TeamAmex.How will you make an impact in this role?American Express Global Commercial Services (GCS) offers powerful backing and support that helps companies of all sizes gain financial savings, control and efficiency. We provide a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing. The Global Commercial Services Marketing team is responsible for creating an end-to-end global marketing strategy for our prospect &amp; customer segments around the world.The Global and US Large Enterprises (G&amp;L) Marketing vision is to deliver essential value to Customers and Field colleagues through best-in-class Lifecycle marketing. The Sr Analyst, Global Lifecycle Corporate Marketing will contribute to the G&amp;L marketing vision by implementing multichannel communications and campaigns for both target audiences of Program Administrators (PAs) as well as Card members in the segment. PAs are defined as employees who play the integral role of managing their client’s Corporate Program. Cardmembers are defined as have an American Express Green, Gold or Platinum Card.&nbsp; We aim to educate this audiences and showcase our latest digital tools and resources to equip them to perform their role successfully. We ultimately want to leverage these channels to inspire, educate and build meaningful, deep and loyal relationships.The Sr Analyst will support a Senior manager, helping to assess the current experience, identify areas for improvement, and implement change through marketing execution and operations. This person will join a dynamic and cross functional team, collaborating closely with partners across the Enterprise to support a critical and strategic priority for the company – driving engagement via clear, consistent, and compelling messaging to both PAs and Corporate Card Members (CMs) to American Express’ largest clients in the Global &amp; Large segment.Key Responsibilities:&nbsp;<ul><li>Help to develop and execute best-in-class 360-degree surround sound marketing plan to drive Program Administrator and Card member engagement</li><li>Manage end to end “execution” of Marketing campaigns (from submission to final approval) to launch marketing campaigns with flawless accuracy and on time</li><li>Analyze data to identify opportunity areas and deliver recommendations</li><li>Provide regular campaign status reports to Marketing Managers with actionable recommendations.&nbsp;</li><li>Maintain relationships with external agencies from creative development to flawless execution</li><li>Act as primary point of contact with our Compliance and Legal partners as needed to drive adherence to all applicable rules and regulations</li><li>Partner closely with Customer and Product Marketing Analysts and Channel Managers to understand overall Marketing &amp; Channel strategies and capabilities, and the strategic rationale and aspirations for specific Marketing campaigns</li><li>Manage Ad Hoc Projects</li></ul>Minimum Qualifications:<ul><li>Superior project management skills with ability to manage multiple priorities and initiatives</li><li>Outstanding PowerPoint and Excel skills with a proficiency in reporting</li><li>Strong analytical skills with the ability to draw insights and drive strategy</li><li>Superior written and verbal communication skills with attention to detail</li><li>Detail-oriented with a strong process mindset</li><li>Strong track record of driving results, analyzing data, reporting and trends. (i.e. KPIs tracking, scorecards)</li><li>A passion for creating engaging customer experiences to support our brand</li><li>Self-starter who can thrive in a rapidly changing, dynamic environment</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Sr Analyst-Customer Lifecycle Marketing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Risk &amp; Compliance Organization is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. Global Risk &amp; Compliance creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.&nbsp;&nbsp;Colleagues at Global Risk &amp; Compliance are passionate about our commitment to drive the Company’s goals of growth and progress by crafting a culture of risk awareness and proactivity around regulatory matters.&nbsp;The VP, Enterprise Conduct &amp; Culture Risk will be part of the Compliance organization and will report to the SVP, Deputy Chief Compliance Officer. &nbsp;The incumbent will lead a diverse team of high-performing individuals focused on the effective oversight of conduct risk identification, assessment, and mitigation, while maintaining alignment with the organization’s enterprise risk management framework. The ideal candidate will partner closely with first-line stakeholders and enterprise risk functions to provide independent oversight and challenge, ensuring that conduct risks are managed effectively and in compliance with regulatory expectations.Key Responsibilities<ul><li>Define and enhance processes for identifying and assessing conduct and culture risks including the independent review and challenge of the first line of defense’s risk assessment</li><li>Provide independent oversight of the first-line business activities to ensure conduct risks are appropriately identified, assessed, and managed</li><li>Evaluate the adequacy and effectiveness of conduct risk management practices, controls, and processes </li><li>Maintain a thorough understanding of regulatory requirements to guide conduct risk practices in line with applicable laws and standards</li><li>Perform periodic scheduled reviews and sample-based testing to evaluate the effectiveness of conduct risk management strategies and control mechanisms</li><li>Act as a trusted advisor to business leaders, fostering a strong risk culture and embedding risk culture considerations into decision-making</li><li>Monitor the resolution of conduct risk-related issues, including those identified by internal audit, regulatory reviews, or internal assessments</li><li>Escalate significant conduct risks or control weaknesses to senior management, ensuring timely and effective remediation</li></ul>Qualifications&nbsp;<ul><li>10+ years of leadership experience in risk management, compliance, conduct risk management, sales operations or a similar role&nbsp;</li><li>&nbsp;Analytical skills, including a proven ability to translate complex and disparate information into a comprehensive and cohesive conclusion</li><li>Knowledge of enterprise risk management frameworks, regulatory environments, and industry best practices</li><li>Excellent communication and relationship-building skills, with the ability to influence stakeholders at all levels</li><li>Demonstrated history and ability to manage a team spread over geographies and with varying backgrounds</li><li>Proven ability to assess and challenge first-line risk practices independently</li><li>Strong understanding of operational and regulatory risks</li><li>Detail-oriented and proactive, with strong prioritization skills in a dynamic environment</li><li>High ethical standards and a commitment to integrity and accountability</li><li>Demonstrated ability to successfully manage multiple priorities</li><li>Demonstrated ability to apply thought leadership and strategic thinking to deliver initiatives to advance a programs’ maturity and development</li><li>Ability to identify issues, escalate key findings, and advise on recommended solutions to correct issues and/or mitigate risks</li><li>Aptitude to communicate findings to colleagues, business partners, and senior leaders</li></ul>Depending on factors such as business unit requirements, the nature of the position, cost, and application laws, American Express may provide visa sponsorship for certain positionsSalary Range: $200,000.00 to $275,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Vice President, Enterprise Conduct & Culture Risk, GRC

<h4>You Lead the Way. We’ve Got Your Back.</h4>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the US Consumer Services Control Management Governance team is to establish the Operational Risk and Controls strategy for US Consumer Services set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.US Consumer Services is looking for a Senior Manager of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Senior Manager, US Consumer Services Governance will lead Exam Management and Risk Oversight:<ul><li>Lead the day-to-day external exam management process, partnering with the Enterprise functions (e.g., strategy, response, data request compilation, action implementation, and regulatory adherence)&nbsp;</li><li>Facilitate processes to ensure and monitor the integration of regulatory changes &amp; updates into the Operational Risk framework and training materials&nbsp;</li><li>Support internal review processes (e.g. Internal Audits, Independent Compliance Testing, Independent Risk Management) and act as an advisor to partners to share cross-business unit learnings&nbsp;</li><li>Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the Busines unit</li><li>Support risk and controls governance forums for US Consumer Services, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums from a regulatory perspective </li><li>Provide support to develop the operational risk framework to enable effective risk management and decision making in the BU&nbsp;</li></ul><h4>Required Qualifications:&nbsp; </h4><ul><li>4+ Years experience in&nbsp;operational risk management (e.g., within Risk, Exam Management and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities </li><li>Self-starter with ability to partner with multiple stakeholders to address regulatory requests in a comprehensive and consistent manner</li><li>Strong&nbsp;business acumen, project management, communication, and interpersonal skills&nbsp;</li><li>Experience in process governance, with an understanding of&nbsp;processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Proficient in MS Suite</li></ul><h4>Preferred Qualifications:&nbsp; </h4><ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous&nbsp;</li><li>Experience in at least one of the following: &nbsp;<ul><li>Facilitating the operational risk exam management processes&nbsp;</li><li>Translating operational risk strategy and appetite into execution guidelines </li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds </li><li>Oversee the implementation of the operational risk governance frameworks &nbsp;</li><li>Communicating and ensuring understanding and adherence to operational risk procedures and standards &nbsp;</li></ul></li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager, U.S. Consumer Services Control Management, Exam Management and Risk Oversight

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp; Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp; American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp; And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp; Find your place in technology on #TeamAmex. The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.How will you make an impact in this role?The Digital Workplace (DW) organization within American Express is responsible for making Amex one of the world’s best companies for colleagues to work for via predictive, personalized, and easy-to-use technology experiences for all colleagues. The team supports a portfolio of communications, collaboration, and productivity tools on desktop and mobile for colleagues globally, whether they are working onsite, hybrid or fully virtual. The Product Management Strategic Partnerships team within DW is focused on empowering colleagues to work better, smarter and faster by enabling DW to deliver products/features that are easy to use and are informed by evolving colleague needs.Our DW product teams benefit from understanding how our tools intersect with the people who use them every day, our colleagues. Education and product resources are essential to providing colleagues with a great user experience across the DW product portfolio. This role will drive strategies and develop programs for a global product education program, creating curriculums, consistency in content, and upskilling those delivering training. Given that there are other internal organizations that support the same colleague base, collaboration across all colleague-facing tools will help ensure that we collectively are providing the best possible colleague experience.In this role, the Project Manager will:<ul><li>Own and build education curriculum for the DW product portfolio.</li><li>Govern the product resources &amp; templates used across DW</li><li>Partner with global training leads across our servicing partners to provide consistent instructor led-training</li><li>Respond to questions and troubleshoot colleague challenges with products via learning channels</li><li>Analyze data and metrics from learning to build dashboards and make recommendations on how to increase engagement and show impact </li><li>Create and manage metrics to report on program usage and participant sentiment </li><li>Partner with stakeholders to own and produce communications based on needs</li><li>Learn about the needs of colleagues and build creative solutions to support learning &amp; development</li><li>Understand the importance of diversity, inclusion, and accessibility within our tools</li><li>Work adjusted hours to overlap with our global colleague base</li></ul>Minimum QualificationsExperience &amp; Qualifications:<ul><li>Experience with project management</li><li>Experience with product training, user guide creation and/or customer targeting and segmentation</li><li>Passionate about learning &amp; development and customer success</li><li>Relationship management and interacting daily with colleagues and leaders</li><li>Self-starter with high level of accountability and the ability to thrive in ambiguous, open-ended challenges</li><li>Effective communicator, adept with communication at all levels</li><li>Experience with creating and managing detailed processes</li><li>Experience with reporting and analytics</li><li>Outstanding at problem-solving and project management capabilities</li><li>Understanding of current technologies and digital landscape is a plus but not essential</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Project Manager

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.This Sr. Client Manager (CLM) position is responsible for managing a portfolio of approximately 70-90 merchants from B2C and B2B companies representing approximately $900M in annual American Express charge volume. These are well-known brands across various industries and verticals including restaurant, retail, lodging, business, and professional services.&nbsp;Responsibilities include managing and expanding American Express’ merchant relationships through developing and delivering valuable insights, solutions, consultation, and creativity. This includes establishing deep, mutually beneficial, and profitable, relationships with the merchants and driving incremental revenue to the merchant and Amex. By understanding the merchant's organization and industry and applying knowledge of American Express, CLMs serve as consultants within Amex to develop and sell customized Amex solutions that help merchants manage and optimize their investments, payment processing and card acceptance experiences.Do you enjoy a dynamic, collaborative work environment where you can make a mark? Are you someone who knows how to drive significant business results and new partnerships? Are you excited to join a team culture that is opportunistic, innovative, accountable, customer-oriented, and results-focused? If so, this role is for you.In this role, the responsibilities are to:<ul><li>Manage a portfolio of approximately 70-90 strategic cross-industry merchants</li><li>Establish and build strong relationships through consistent in-person interaction with merchants regarding their business model, industry, marketplace, etc.</li><li>Identify and expand existing business relationships, increase acceptance with Merchants, and develop strategic portfolio / account plans</li><li>Provide proactive consultation to drive business growth and improve customer satisfaction</li><li>Develop and execute strategic account plans to grow Amex revenue, market share and profitability</li><li>Increase Amex relevance by consistently and effectively communicating the value story</li><li>Consistently track / evaluate business results with a focus on moving opportunities through sales pipeline</li><li>Build and leverage relationships with internal network to efficiently execute against account growth plans</li><li>Increase Merchant Satisfaction (NPS score)</li></ul>Minimum Qualifications:<ul><li>Strong track record of relationship management and consultative selling skills with a demonstrated ability to establish, maintain and deepen partnerships with customers, and identify and drive profitability within the portfolio</li><li>Strong analytical skills with a focus on manipulating merchant metrics in excel to determine portfolio strategy / approach</li><li>Strong negotiation, influencing and collaboration skills are required</li><li>Highly customer focused, a self-starter and a results-driven individual</li><li>Ability to articulate value proposition and connect it to the customer’s business model</li><li>Strong presentation/negotiation skills and the ability to build rapport and credibility</li><li>Proven success of influencing and collaborating with C-level decision makers</li><li>Excellent oral/written communication and be proficient in MS Office applications</li><li>Ability to communicate frequently, candidly, and clearly. Ability to listen and adapt/pivot approach</li><li>Bachelors Preferred</li><li>Position is virtual with candidate residing in NYC area. This includes New Jersey, Connecticut, and New York. Local travel required 40%&nbsp;</li></ul>Preferred Qualifications:<ul><li>Excellent financial skills, strong qualitative and analytical skills, and the ability to prepare financial analysis to support value propositions and support growth proposals</li><li>Minimum of 5 years of proven success in account management/sales and portfolio planning preferred</li><li>Knowledge of the Merchant / acquiring business and/or the U.S. payments industry are strongly preferred.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Client Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.American Express Credit &amp; Fraud Risk is a place to create, innovate, and collaborate, to push the boundaries on providing a world-class customer experience. Credit &amp; Fraud Risk colleagues are the industry’s most innovative thinkers and creative problem solvers with access to cutting edge tools and one of the world’s most valuable datasets. You’ll have the power to identify insights and actions that can have a meaningful impact on our customers and our business.The successful candidate will join the Banking Onboarding CBO Risk team, which is a team of highly skilled analytical professionals that defines policy and procedures, designs strategy, partners in building banking capabilities, and develops monitoring controls.This position would participate in foundational controls and processes compliant with Banking regulations, for commercial and consumer banking programs.&nbsp; In this role, you will collaborate with the multiple partners including product teams, legal, compliance, servicing operations, Digital Banking platform, technology, vendors, and capabilities teams.&nbsp; Successful candidates implement compliant strategies that drive great customer experience and offer robust fraud and credit controls.Key responsibilities include:<ul><li>Risk Management Strategy: Design and execute First Party Fraud risk management strategies for American Express Deposit Products, monitor growth and trends in the portfolio and evaluate new data sources to enhance First Party Fraud risk strategies.</li><li>Develop, enhance, and monitor capabilities and controls that support industry leading loss rates as well as best in class customer experience for new product launches and product enhancements.</li><li>Execution of risk-related policies, procedures, and strategic initiatives: Critically evaluate our risk-related policies and procedures and drive execution of the next generation of improvements and strategic initiatives.</li><li>Driving profitable growth: Work with Capabilities, Product, Compliance and Servicing partners to ensure timely execution of risk controls.</li></ul>Qualifications:<ul><li>3+ years of banking and/or lending experience, across the fraud life cycle. Background/ experience in analytics preferred.</li><li>Fluency with data manipulation tools like Python, Tableau, or SQL plus experience in data-driven decision making strongly preferred.</li><li>Exceptional problem solving and analytical skills and strong project management and communication skills to work effectively in a team environment.</li><li>Solid critical thinking and analysis in technical scenarios, attention to detail and able to synthesize large amounts of data and formulate creative and innovative solutions to complex problems.</li><li>Able to work in a very dynamic environment. Direct experience working with cross-functional internal teams and external vendors to implement strategies and drive results.</li><li>Strategic thinking, ability to work independently and prioritize in real-time.</li><li>Bachelor's or Master’s degree or equivalent work experience in risk management, especially deposit &amp; operational risk (Masters in Science, engineering/tech, math/stats or MBA degree a plus).</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager-Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Merchant Services (GMS) Marketing is dedicated to bringing buyers and sellers together and transforming how American Express is welcomed. GMS Marketing is responsible for partnering with GMS markets to drive profitable growth, accelerate Merchant acceptance and enhance the value of acceptance to Merchants and Card Members at scale. We focus on enhancing our relationships with millions of Merchants of all shapes and sizes, and our geographic purview includes many commerce hubs across the globe.This position provides an opportunity to be at the center of one of the highest priorities for American Express and Global Merchant Services: driving Vibrant Acceptance by growing the number of merchants that actively accept American Express and ensuring they feel the value in acceptance every day.This position sits on the U.S. Merchant Marketing team and is responsible for developing loyalty and product go-to-market strategies that target small, regional, national, and global merchants. &nbsp;We do this through multi-channel marketing strategies and through partnership with client managers in the field. This individual will own the U.S. Merchant Paid Media as well as a dedicated Email program. &nbsp;This role requires close collaboration and influencing with critical partners across the Amex Enterprise within Marketing, Client Management, Analytics and Marketing Operations, as well as several teams within the US Merchant Marketing organization. The ideal candidate must be able to operate in white space, creating impactful go-to-market strategies that showcase American Express value, drive growth, and increase engagement. ResponsibilitiesResponsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.<ul><li>Own the end-to-end Merchant Paid Media strategy and execution across always-on Media &amp; Enterprise-Wide Heat Moments, including ATL channels such as Programmatic, Search, and Social. &nbsp;Lead media creative development ensuring creative is communicating the value of American Express acceptance</li><li>Lead external media agency, working with a variety of agency stakeholders to lead media briefing, tactical plan development, media buying and planning, measurement, and finance</li><li>Partner with Analytics team to define media segmentation and targeting, and measure performance to optimize &amp; evolve media strategies </li><li>Develop best-in-class, data-driven marketing strategies and communications across owned channels to engage merchants and drive ongoing acceptance across the merchant lifecycle</li><li>Partner with product teams to develop the strategy &amp; execution plans for owned channel communications across the merchant lifecycle</li></ul>Qualifications<ul><li>5-7 years Media Agency experience or experience managing paid media and marketing channels required </li><li>Digital media experience with a strong track record of defining success, including outlining KPIs and optimization levers required </li><li>Strong strategic and thought leadership skills with a passion for innovation and bringing fresh ideas to the table</li><li>Strong project management skills, with the ability to independently move multiple projects forward in parallel</li><li>Proven analytical and strategic thinking skills as it relates to content development with the ability to leverage data to tell a compelling story.Strong attention to detail</li><li>Strong creative point of view; ability to clearly articulate creative feedback that ties to brand guidelines and business goals</li><li>Excellent partnership skills with the ability to collaborate across teams and functions</li><li>Strong written and verbal communications skills, with the ability to translate complex strategies &amp; results into clear content and presentations.Executive presence and the ability to communicate effectively at all levels of management</li><li>Comfort in white space, with proven ability to build actionable plans that drive learning &amp; results</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

125 Jobs in Jersey City, NJ, USA