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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment.The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. GCSM markets a breadth of products across charge, lending, co-brand, and corporate cards. It also markets small business banking and B2B solutions. The Vice President, Marketing Business Operations will be responsible for leading GCSM into the next phase of operational excellence and control management. This individual will directly support the newly formed GCS Control Management Governance team to ensure GCSM follows the foundational governance structure to ensure day-to-day operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting. This individual will coordinate key control processes across GCSM such as PRSA, complaints monitoring, and audit findings to ensure visibility and timely compliance with our control obligations as marketers. This role will be required to work cross-functionally with key stakeholders from across the enterprise including GCS Control Management Governance, ECMX, EDDS, Marketing Transformation Office and Technology to ensure proper control management.Key Responsibilities<ul><li>Establish foundational plans to support operational risk management within the GCSM business unit, in accordance with the GCS Control Management Governance policies and regulation.</li><li>Ensure the systems GCSM has in place to track and identify issues are satisfactory within the risk framework established by GCS Control Management Governance.</li><li>Uphold BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs </li><li>Facilitate the education and understanding of risk management mitigation practices across the BU </li><li>Own and manage all BU PRSAs (Process Risk Self-Assessment) to ensure they are accurately followed</li><li>Own any ad hoc. Audit or Governance requests of the BU</li><li>Be a key leader for sharing insights, better practices, themes, etc. across the enterprise </li></ul>Minimum Qualifications<ul><li>Understanding of critical operational risk management lifecycle activities</li><li>Positive “roll-up your sleeves” attitude, a proactive mentality, and a passion to win required</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Strong internal partner management skills with proven ability to influence &amp; negotiate</li><li>Strategic, analytical, problem-solving mindset;&nbsp;ability to problem solve and make decisions or drive to fast resolution</li><li>Familiarity and subject matter expertise in digital, marketing, operational excellence, and/or customer centricity</li><li>Critical thinker with the ability to continuously evolve marketing strategy based on data and analytics</li><li>Exceptional oral and written communications skills</li><li>A dynamic and committed people leader with proven track record of building impactful teams and cultures</li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Vice President, Marketing Business Operations, Global Commercial Services

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment.The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. GCSM markets a breadth of products across charge, lending, co-brand, and corporate cards. It is also offers a range of small business banking and B2B solutions.&nbsp;The Vice President, Strategic Marketing Capabilities will be responsible for the leading the marketing technology roadmap for GCSM including managing our Martech transformation, delivering on strategic marketing capabilities, overseeing the tech investment planning process for marketing, and shaping the future Enterprise roadmap. This individual will play a critical role in unlocking long-term growth and operational efficiency through the delivery and enablement of the next generation of marketing technology innovation from pilots to full scale roll-out.This role will be required to work cross-functionally with key stakeholders from across the enterprise include GCSM, Consumer Marketing, GCS Product, EDDS, Marketing Transformation Office and Technology to develop actionable strategies and in-market solutions that drive results.Key Responsibilities<ul><li>Serve as GCSM lead for Project Flywheel, a multi-year project to uplift our marketing execution processes, to define requirements and change management for GCSM, partnering with key partners as part of broader Enterprise initiative </li><li>Lead annual technology planning process for marketing to prioritize the critical initiatives that will lead to longer-term profitable growth</li><li>Manage and optimize existing critical marketing platforms and support any migrations / decommissions through change mgmt. to GCSM</li><li>Own critical strategic initiatives that drive growth, efficiency and advance our marketing vision across prospect and customer acquisition as well as loyalty</li><li>Partner with Control Management to ensure that our marketing innovations deliver on the promise to our customers and, where needed, address issues and strengthen controls</li><li>Ensure that our data infrastructure enables the level of innovation and agility required to accelerate growth</li></ul>Minimum Qualifications<ul><li>Positive “roll-up your sleeves” attitude, a proactive mentality, and a passion to win required</li><li>Proven track record in developing &amp; driving large, complex, strategic projects, ideally with large capability builds</li><li>Strong internal partner management skills with proven ability to influence &amp; negotiate</li><li>Strategic, analytical, problem-solving mindset;&nbsp;ability to problem solve and make decisions or drive to fast resolution (e.g. brings options &amp; trade-offs to the table to generate decisions)</li><li>Familiarity and subject matter expertise in digital, marketing, customer centricity, and/or agile ways of working</li><li>Critical thinker with the ability to continuously evolve marketing strategy based on data and analytics</li><li>Exceptional oral and written communications skills</li><li>A dynamic and committed people leader with proven track record of building impactful teams and cultures</li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa&nbsp;sponsorship&nbsp;for these positionsSalary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Vice President, Strategic Marketing Capabilities, Global Commercial Services

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The objective of the GSG Control Management Process Risk Reduction team is to directly engage in the continual improvement of business processes to mitigate operational risks and steps in when noteworthy issues or events occur, and subsequently deploy resources to remediate at scale.GSG is looking for a Director of Process Risk Reduction to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Director, GSG Process Risk Reduction will:<ul><li>Develop and lead the implementation of a comprehensive process risk reduction strategy</li><li>Align risk reduction initiatives with the organization's overall risk management framework and business objectives.</li><li>Provide strategic direction to senior management on process risk issues and mitigation strategies, including providing&nbsp; an external perspective. </li><li>Proactively identify and prioritize areas within BU processes that require risk reduction measures (e.g., coordinate across First Line of Defense (1LoD) risk identification team)</li><li>Execute on process risk reduction, leveraging enterprise support as needed to ensure timely resolution of vertical and horizontal (i.e., within BU or across processes that extend beyond the BU) issues that are of highest priority and/or most significant impact to the enterprise</li><li>Conduct independent root cause analyses focused on identifying underlying process vulnerabilities to prevent potential Operational Risks (ORs), with a focus on the most common or high-risk issues and/or losses, based on comprehensive methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement</li><li>Support BU with design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations</li><li>Document control design effectiveness and address thematic control gaps across processes/products&nbsp;</li><li>Provide independent support for resolution of high-risk issues, and conduct independent testing of issues to ensure complete &amp; effective resolution</li><li>Monitor and track the implementation of process changes, ensuring they are effective in reducing risk and align with the risk appetite</li><li>Document learnings from improving controls to elevate the process risk reduction capabilities within the BU and across the enterprise</li><li>Foster a culture of risk awareness and ongoing improvement within the team and the broader organization.</li><li>Be a key leader for sharing insights, better practices, themes, etc. across the enterprise</li></ul>Minimum Qualifications:<ul><li>6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)&nbsp;Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within financial services industry</li><li>Experience as a risk management consultant a plus&nbsp;</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively&nbsp;&nbsp;</li><li>Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:&nbsp;<ul><li>Identifying and prioritizing areas that require risk reduction measures&nbsp;</li><li>Executing on process risk reduction to ensure timely resolution of issues that are of highest priority and/or most significant impact&nbsp;</li><li>Conducting root cause analyses focused on identifying process vulnerabilities to prevent potential operational risks (ORs), with a focus on the most common or high-risk issues and/or Operational Risk Events (OREs), based on comprehensive methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement&nbsp;</li><li>Providing support for resolution of high-risk issues, and conducting independent testing of issues to ensure complete &amp; effective resolution&nbsp;</li><li>Monitoring and tracking the implementation of process changes, ensuring they are effective in reducing risk and align with the risk appetite</li></ul></li></ul>ORCM&nbsp;Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.&nbsp;

Director - Control Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.How will you make an impact in this role?The Director, Colleague Strategic Partner (HR Business Partner) role will support the Global Merchant and Network Services (GMNS) organization. Specifically, this Director will serve as the lead Colleague Experience Group (CEG) Strategic Partner for Global Pricing and Global Client Group (GCG).&nbsp;The successful candidate will be accountable for executing on our vision of delivering a great colleague experience; growing the best talent; and developing new ways of working to unlock enterprise value. The Director, CSP will support leaders and their teams on talent, performance, and change efforts that will enable their groups to reach their strategic business goals.&nbsp;Responsibilities:·Providing high impact consultation and solutions to our business leaders using a practical and data-driven approach.·Engaging actively in organizational effectiveness and change efforts, serving as the expert in how change is led and sustained·Building and leading a talent strategy that drives business performance, nurtures a culture that supports agility, and develops leaders who can lead, manage, and sustain change·Setting and holding a high bar for performance by defining high/low performance and holding leaders accountable to managing their talent against these standards·Lead their business partners through the mid-year talent assessment process and career development·Understanding and improving the ‘moments that matter’ in the careers of our colleagues.·Being proactive in the development, engagement, retention and succession of critical talent.·Ensuring colleague growth, including senior leaders, through performance and developmental feedback.·Integrating inclusive leadership behaviors and ensuring a diverse workforce that is representative of our customers and the communities in which we operate.·Providing insights to senior leadership to define, communicate and embed the business strategy.·Develop products, processes and tools informed by colleague data and insights. Co-creating with business leaders and CEG colleagues to ensure the solutions meet business needs.Minimum Qualifications:·A dedication to continuous learning demonstrated through education e.g., a Bachelor’s degree in Business Administration, Human Resources, or a related field, followed by approximately 5+ years of related experience.·Knowledge of multiple CEG/HR subject areas, including employee relations, talent management, inclusion and diversity, organizational effectiveness, compensation, and leadership development.Preferred Qualifications or Experiences:·Strategic thinking: develop ideas that drive meaningful colleague experiences and competitive advantage, staying steps ahead of business strategy.·Business acumen: understand our business strategy, plans, and the impact of internal and external factors.·Intellectual courage and curiosity.·Strong influencing and communication skills – ability to effectively build support and take risks.·Confidence in communications and in recommendations.·Ability to prioritize independently amongst competing deliverables and leadership teams.·The ability to craft and deliver high-quality, end-to-end, colleague-centric solutions that enable business success.·Using data to develop insights, make decisions, build solutions and drive continuous improvement.·A global mindset and experiences with different countries and cultures.Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - CEG Strategic Partner

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.&nbsp;&nbsp;The Liquidity Risk Management team is a part of the Global Treasury Organization at American Express. The team’s core objective is to ensure the company meets its regulatory liquidity needs by forecasting the company’s regulatory liquidity requirements, collaborating with the funding team to ensure timely funding of those needs, and performing Liquidity Stress Testing (LST) to ensure the company remains compliant with all regulatory liquidity requirements on an ongoing basis. This Director role is an amazing opportunity to lead a group of high-performing colleagues responsible for ensuring that American Express successfully migrates from a Category IV bank to Category III &amp; II in coming years.This requires ongoing interpretation of regulatory requirements, incorporating the requirements within the company’s Liquidity Coverage Ratio (LCR), Net Stable Funding Ratio (NSFR) and the LST framework, including the review and refresh of all assumptions and documentation of treatment into the Liquidity Risk Management process.The successful candidate will play the role of expert in liquidity related regulations and understanding of its applications to a company’s liquidity risk management processes and practices. The role also requires an appreciation of bank governance related activities, regulator expectations and ability to collaborate with second and third lines of defense in uplifting the company’s liquidity risk management practices.How will you make an impact in this role?· &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Evaluate sources and uses of liquidity and recommend optimization strategies to management.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify, measure and monitor liquidity risks and strategically manage liquidity for the firm.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support identification and management of data sources used for liquidity management, including data definition, data model management, coordination with central data office and management of changes in upstream data sources.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Document the bank’s processes and rationale for treatment of all products and transactions.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Partner with the company’s bank legal entity management teams to craft and maintain liquidity related processes at regulated entities.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead FR 2052a, LCR, NSFR and LST regulatory rules interpretation, and serve as subject matter expert in support of liquidity risk management and relevant regulations with internal business partners (e.g., Business Unit Finance, Planning, Controllers, Internal Audit, and Risk, Information, and Banking).·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support preparation of key committee materials and preparation of documentation.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform analysis and review of Liquidity related assumptions, methodologies and processes for liquidity sources and uses.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analyze and interpret liquidity buffer (target), including key drivers and trend analysis.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support management of key projects related to liquidity, including regulatory remediation, compliance and systems enhancements and other change management projects.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive communication in various bank governance committees, collaborate with second &amp; third lines of defense, and support leaders in various dialogs and exams by regulatory bodies.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead and develop a team.Minimum Qualifications·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 8+ years Finance/Treasury experience.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to adopt a broad perspective and link business strategies to liquidity risks.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Self-starter, with a proactive approach and a passion to consistently deliver high quality results.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent communication and teamwork skills to collaborate closely with internal and external business partners.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to prioritize effectively and manage competing priorities effectively and drive results while meeting critical deadlines.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; An analytical approach coupled with strong process management skills and ability to drive enhancements.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong proficiency in Excel and PowerPoint required.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Undergraduate degree in accounting, finance or related field.Preferred Qualifications·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in liquidity regulations (FR 2052a, LCR, NSFR, Liquidity Stress Testing) with hands on working experience.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Graduate degree.Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director - Treasury

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.How will you make an impact in this role?The Director, Chief of Staff role will support Lucy Ferguson, Senior Vice President, Colleague Strategic Partner. Lucy leads a team comprised of Colleague Strategic Partners supporting the Global Merchant and Network Services (GMNS) organization.This person is accountable for completing our vision of delivering a great colleague experience, growing the best talent, and developing new ways of working to unlock Enterprise value. The Director will play an important role in working across the team on core initiatives, implementing CEG processes, and projects that are impactful to the business. Responsibilities:·Provide strategic support and process management for a broad range of initiatives and projects including organizational change, talent management, annual CEG processes and creation of presentations for Executive audiences.·Partner with business leaders, CEG Colleague Strategic Partners, Centers of Excellence, and other partners to ensure alignment on relevant decisions and projects.·Act as a central point of contact for urgent business priorities and initiatives. ·Manage the overall department budgeting and forecasting process.·Lead special ad hoc projects, including complex reporting analyses and insights. ·Lead a reporting analyst – developing colleague reporting and insights across the CSP portfolio. ·Represent the team on broader CEG related activities.Minimum Qualifications:·A commitment to continuous learning demonstrated through education e.g. a Bachelor’s degree in Business Administration, Human Resources, or a related field, followed by approximately 8 years of related experience.·Have exemplary written and verbal communication skills, including strong Microsoft office skills including PowerPoint and Excel.Preferred Qualifications or Experiences:·Exceptional qualitative and quantitative problem-solving skills (issue identification, problem structuring, analysis, development of recommendations).·The ability to use data to develop insights, make decisions, create solutions, and drive continuous improvement.·Business acumen and strategic thinking: understand our business and CEG strategy, plans, and the impact of internal and external factors.·The ability to design and deliver high-quality, end-to-end, colleague-centric solutions that enable business success.·Ability to learn quickly, work optimally with little direction, and be willing to take the lead where appropriate.·Ability to build strong relationships, collaborate with senior leadership, business partners and across the Colleague Experience Group.·Be a highly motivated self-starter who is able to drive results and get things done in a self-directed manner, with excellent organizational skills and careful attention to detail.Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Assistant

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.About Banking &amp; Business Blueprint OperationsOur organization is responsible for providing expert customer care to our rapidly growing base of customers holding Consumer Checking and Savings accounts, Business Checking accounts and Business Blueprint products. We provide multiple aspects of servicing for our customers, including Front Office servicing via Voice and Chat, Onboarding of prospective customers, Fraud Operations and Back Office Servicing. &nbsp;The organization handles close to 1 million customer contacts and 2 million cases annually.Job DescriptionReporting into the VP, Banking and Business Blueprint, this role will lead a team of ~350 colleagues across multiple markets, with teams based in the US, India and the Philippines. The successful candidate will be responsible for driving day-to-day operational excellence while delivering exceptional customer service. This role will be responsible for leading multiple components of Banking Operations Business, including Voice Servicing for Consumer Checking and Savings, Business Checking and Business Blueprint, Chat Servicing for Consumer and Business Checking and the Enterprise Bank Servicing (EBS) team supporting our Money Movement and Back Office functions. The successful candidate will be expected to continue delivering outstanding servicing for Banking and Blueprint Customers, while closely partnering with Banking &amp; Blueprint Strategy &amp; Integration teams as we continue to expand and evolve our servicing model and capabilities in this rapidly growing area of the business.Responsibilities:&nbsp;<ul><li>Key responsibilities will include but not be limited to:</li><li>Drive day-to-day servicing operations and governance </li><li>Drive strict adherence to AMEX Policies &amp; Procedures as well as local Market Compliance &amp; Regulatory requirements and ensure the teams and our processes are audit-ready 24x7 </li><li>Deliver on key indicators of performance and productivity metrics including Call Sentiment (VIBES), Recommend To Friend, average Call/Chat/Case Handle Time, Call Abandon Rate, Repeat Contact Rate and Schedule adherence metrics</li><li>Partner with HR, hiring and training teams to drive hiring, training and retention strategies in-order to build the best team </li><li>Operate in close partnership with Global Contact &amp; Capacity Management (GCCM) to ensure capacity is aligned with volumes and appropriate staff scheduling and adherence to schedules are in place to enable optimal dialer performance and meet inbound/outbound call metrics.</li><li>Take timely actions to ensure a consistently high level of service in line with the Global Services Group Customer First strategy </li><li>Partner closely with Compliance, Fraud, Risk &amp; GSG strategy teams to ensure an efficient and effective servicing </li><li>Control all financial and cost lines and proactively engage with Finance to optimize costs within budget and staffing levels&nbsp; </li><li>Ensure robust, tested and documented Business Continuity Plans are in place, for all in-scope markets</li><li>Ensure high levels of Colleague engagement and retention in a challenging environment. </li><li>Motivate staff and leaders, across the center to deliver at optimal levels&nbsp;</li></ul>Key Qualifications:<ul><li>Demonstrated experience in leading an Operations team (or relevant experience)</li><li>Experience in Banking Operations a distinct advantage</li><li>Exceptional planning skills &amp; experience from working in an operational environment where the processes are complex and numerous.</li><li>Outstanding track record of driving results</li><li>Excellent communication and relationship management skills at all levels.</li><li>Demonstrated abilities of flexibility and resilience in the face of changing business requirements.</li><li>Proven people leadership experience with the ability to motivate and lead geographically dispersed teams.</li><li>Proven ability to be able to drive and deliver results in a full range of scorecard dimensions (Shareholder, Customer, Colleague)</li><li>Ability to understand and assess key performance data and adjust short, medium and long term strategies accordingly.</li><li>Demonstrated analytical and problem solving skills.</li><li>Demonstrated knowledge of strategy, financial/business operations, and cost management.</li><li>Ability to evaluate alternatives and recommend solutions based on strong operational and financial acumen.</li><li>Proven ability to influence and succeed in a matrix environment.</li><li>Demonstrated ability to work collaboratively and influence business partners to achieve the best solution for the Enterprise.</li><li>Be a team player with the ability to perform under pressure and meet deadlines in a demanding environment</li></ul>Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsIf the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Vice President, CMS – Banking & Business Blueprint Operations

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.About Global Real Estate &amp; Workplace Experience (GREWE)Global Real Estate and Workplace Experience (GREWE) is a global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in 59 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices, airport lounges and data centers. The global GREWE team is comprised of ~100 Amex full time staff that leverage ~5,000 contractors and is part of the broader Global Servicing Group organization which delivers shared business services to colleagues across the enterprise. GREWE’s key priorities include:<ul><li>Be the workplace of choice in all markets, across all functions</li><li>Proactively enable long term growth, resilience, profitability</li><li>Capitalize on simplification and digital momentum</li><li>Build and manage the best team as one GREWE (including our vendor partners)</li><li>Consistently manage compliance, fiscal performance, risk and safety globally</li></ul>How will you make an impact in this role? The Director, Workplace Operations will lead the development of global programs focused on our core building infrastructure, ensuring a safe, efficient and technology-forward workplace environments.The role is pivotal in driving global consistency in building performance, facilities management supplier service delivery, adherence to global processes and data-driven prioritization of investments in portfolio-wide strategic initiatives.Global Leadership and Governance ResponsibilitiesA summary of key responsibilities include:<ul><li>Develop and oversee a global standard for facility hard services, focusing on building engineering, infrastructure risk, asset management, resiliency measurement and improvement facility services. Standards also account for regional variability where relevant.</li><li>Develop and oversee a performance management program for GREWE’s major third-party service provider relationship(s) that deliver on engineering, facilities management and space management services.</li><li>Globally integrate information to inform GREWE’s facility infrastructure capital investment program in collaboration with GREWE’s Capital Management team.</li><li>Improve relationships with workplace delivery leaders across GREWE, Technology, Security and Colleague Experience Group (CEG) to gather feedback and insights to drive an integrated approach to investments into workplace operations priorities.</li><li>Direct a proactive facility infrastructure condition and risk management program</li><li>Own and update GREWE’s standard operating procedures related to workplace operations.Maintain and update operational risk ratings, controls and testing requirements as required by AXP Operational Excellence, Compliance and Enterprise Resilience Teams.</li><li>Lead delivery and organized recording/filing of policy &amp; process documentation, team activities, supplier performance and critical tracking project/program management tracking tools.</li><li>Advise on technology strategy and prioritization of tech enhancements / investments that benefit Workplace Operations, such as building management systems, IoT devices, sensor programs, work order management systems, drawing &amp; space tools and asset lifecycle management.</li></ul>Included in these responsibilities are the enabling elements of a seamless, simple, yet holistic approach to meet GREWE’s strategic priorities.It will be the responsibility of this leader to develop a value driven and actionable strategy to 1) drive business growth, 2) deliver increased profitability, and 3) better manage facility risk / compliance.Measurement systems such facilities condition assessment benchmarks, third-party key performance indicators and the associated metrics to measure goal progress and results are also part of this scope.This will be supported by GREWE’s digital and analytics and capital management teams.Minimum Qualifications:<ul><li>10+ years’ work experience global building operations, facilities management, and/or engineering in commercial or corporate real estate portfolios</li><li>5+ years’ experience managing portfolio-scale programs for large commercial or corporate real estate office environments</li><li>5+ years’ experience managing major facilities services supplier relationships with companies such as CBRE, Jones Lang Lasalle, Cushman &amp; Wakefield or equivalent suppliers</li><li>Deep knowledge of real estate, facilities, and engineering capabilities</li><li>Ability to write and communicate clear and compelling business cases, analyses and program plans, tailored various stakeholder groups </li><li>Proactive critical thinking and qualitative/quantitative problem-solving skills (issue identification, problem structuring, analysis, development of recommendations)</li><li>Exceptional organizational skills and ability to focus on details while not losing sight of the big picture</li><li>Ability to easily partner with and influence senior leaders across the AXP organization</li><li>Strong people leader; proven track record of followership and team development</li></ul>Travel requirement: 25%, both domestic and internationalPreferred Qualifications:<ul><li>University/bachelor’s degree or equivalent experience in engineering, facility management, operations management</li><li>Lean Six Sigma or Project Management Professional (PMP) </li><li>Advanced knowledge of Microsoft Office Suite (Excel, PowerPoint, Word)</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director, Global Workplace Operations

You Lead the Way. We’ve Got Your Back.American Express invites you to share your resume so that you can be considered for Future Director (B40) opportunities within American Express Finance Team / Treasury (US).&nbsp;With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.The position is part of the American Express National Bank Treasury team within the Global Treasury organization. The Resolution Planning function is closely integrated with multiple lines of business, key control functions, and risk management to maintain and create strategies and capabilities that support resolution preparedness.&nbsp;The Director will lead AENB and AXP’s resolution planning efforts as a core member of the treasury team, building a long-term sustainable framework for key capabilities and driving the successful delivery of our plans. This is a great opportunity to gain holistic knowledge of the American Express business while contributing to an important regulatory requirement.Responsibilities<ul><li>Assess regulatory requirements and industry practices in order to design and build a sustainable long-term resolution planning framework that meets business needs and evolving regulatory expectations.</li><li>Serve as a core member of the resolution plan team and lead engagement with key stakeholders across the Company (finance, legal, risk management, operations etc.)</li><li>Drive capability enhancements, leverage technology and automation to enhance and support well-controlled processes.</li><li>Synthesize, review and develop the resolution plan by collecting data and inputs from across the enterprise.</li><li>Develop and prepare senior management presentations to obtain approval from key governance committees.</li><li>Lead and motivate project team members to accomplish goals while fostering learning and development</li><li>Lead and support regulatory interactions.</li></ul>Qualifications:<ul><li>7+ years of treasury, finance, operational resilience, regulatory or resolution planning experience.&nbsp;</li><li>Must be comfortable operating with some degree of ambiguity and defining approaches to handle “white space” inherent in an evolving regulatory environment.</li><li>Excellent communication, collaboration, influencing and writing skills.</li><li>Proven ability to drive results, uplift processes and influence outside of direct reporting line.&nbsp;</li><li>Strong analytical capabilities with the ability to connect the dots across different business areas.</li><li>Proactive, highly organized with strong attention to detail while driving results within critical deadlines.</li><li>Proven track record working in a bank treasury environment with a regulatory focus.</li><li>Knowledge of banking regulations and resolution planning would be highly beneficial.</li></ul>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positionsWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Future Opportunities ~ Director - Treasury - Resolution Planning

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Outstanding customer service has been at the core of American Express for more than 160 years. As part of the Framework for Winning, our company vision is to provide the world’s best customer experience every day. This is at the heart of the work done in the Global Services Group (GSG), where “Customer First” is our commitment to both external and internal customers.The role of the GSG Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within business unit processes to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.&nbsp; This is a first line of defense Risk Management position.Join Team Amex and let's lead the way together.The Director GSG Control Management - Risk Assessment &amp; Identification will:<ul><li>Develop a proactive GSG risk assessment model to proactively identify, assess and document inherent and residual risk at a functional and aggregate level</li><li>Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes</li><li>Proactively identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Provide strategic and operational risk specific advice to support BU with identification of risks and spotting areas where product changes or improved controls may be required within or outside of New Product Governance (NPG)</li><li>Establish strong relationships as a trusted 1LOD partner, able to facilitate cross-functional collaboration and consensus, whilst effectively challenging risk program outputs to deliver bank and regulatory alignment</li><li>Support GSG to implement and maintain appropriate ORM framework, and ensure risk appetite adherence in relation to RCSA implementation</li><li>Champion risk management practices within the business and across 1LOD Community of Practice</li></ul>Minimum Qualifications:<ul><li>6+ Years demonstrated experience of having identified and assessed organizational risk and associated Enterprise level impacts within a Tier 1 global banking organization (within Risk and/or Internal Audit function) and understanding critical operational risk management lifecycle activities</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate against different risk stripes.&nbsp; </li><li>Multi-faceted professional with the ability to drive diverse business challenges and who operates effectively in both strategic and tactical capacities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact, influence and obtain buy-in from senior leaders, across multiple business units</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with risk policies, regulatory frameworks, and/or operational standards</li><li>Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:&nbsp;<ul><li>Providing identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Enhancing risk assessments and associated methodologies&nbsp;</li><li>Leading independent control monitoring, including identification of control improvements</li><li>Enhancing risk assessments and associated methodologies</li></ul></li><li>Identifying areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes</li></ul>ORMCMSalary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.&nbsp;

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