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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.The Affiliate channel sits on the Demand Generation team, within USCM, as part of the paid Center of Excellence, which includes Paid Media and Paid Search, with a mission to drive intent &amp; conversion of qualified applicants in the competitive digital landscape. Affiliate is a dynamic, complex, and nuanced channel that plays an important and strategic role across USCM as a top growth lever. The Senior Manager will play a critical role in developing and implementing the strategy, planning and tracking of Affiliate Marketing – one of the largest channels in offsite digital.This is a great opportunity for candidates who want to innovate and further strengthen their strategic thought leadership and digital marketing skills. It provides a chance to be at the forefront of digital innovation and growth, working with a strong group of affiliate partnerships, developing new partnerships, capabilities, and other exciting projects.The successful candidate will bring a highly analytical, creative and flexible growth mindset to the role, while being extremely organized, proactive and tenacious, and must have the demonstrated ability in influencing, collaboration, and strong leadership.Responsibilities:<ul><li>Nurture relationships with our top strategic affiliate partnerships through influence and negotiation abilities to efficiently enhance and deliver value</li><li>Define marketing strategies and execute deliverables through internal &amp; external processes</li><li>Analyze levers to influence affiliates including pricing, positioning and merchandising</li><li>Oversee forecast and bounty strategy for the partner portfolio to deliver investment efficiency while supporting strategic demand generation</li><li>Collaborate with cross-functional stakeholders including Product, Go To Market, Analytics, Technologies, Legal and Compliance</li><li>Operate with a compliance-first mindset, proactively identifying risk and driving strategic solutions </li><li>Lead 1 high performing direct report</li></ul>Qualifications:<ul><li>5+ years of experience with digital marketing and/or partnership experience; prior people leadership experience preferred</li><li>Strong partnership management skills required with proven track record to influence &amp; negotiate</li><li>Demonstrated cross-functional collaborator, with consistent record to mobilize, prioritize and influence across internal &amp; external partners</li><li>Critical thinker that is highly analytical and has strong attention to detail, with the ability understand and strategically distill data into digestible insights, recommendations and commentary </li><li>Strong communications skills, both written and verbal, in a highly-visible environment and with ability to tell a story leveraging qualitative and quantitative evidence</li><li>Strategic and creative problem solver with a passion for challenging the status quo with a positive “roll-up your sleeves” attitude</li><li>Works well under pressure, energetic, flexible, self-motivated and proactive, with the ability to balance multiple priorities with tight deadlines</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Senior Manager, Affiliate Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The US Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.&nbsp;The US Membership Activation team sits nestled within US Customer Loyalty Marketing (USCLM) as a critical and foundational arm to deliver marketing on behalf of the enterprise to win the hearts, minds and wallets of our customers and deliver on the brand promise.How will you make an impact on this role?&nbsp;Within USCLM, the Onboarding Early Engagement (OEE) team is looking for an Analyst to play a key role in driving early spend, lend, and engagement behaviors for new Card Members within their first 30 days of tenure and beyond. This is an exciting, high-visibility opportunity to shape the first moments of Membership while collaborating with partners across execution, product, and marketing.Key Responsibilities:&nbsp;<ul><li><ul><li>Support the execution of the Early Tenure Email Curriculum, which includes five key touchpoints in the first month of Card Membership, to drive early spend, lend, and digital adoption.</li><li>Assist in maintaining and optimizing Digital Member Guides, an always-accessible resource for Card Members, with a focus on driving early tenure engagement.</li><li>Work closely with partners across the US Consumer Card organization, including the Loyalty Marketing Enablement team to ensure detailed campaign execution, Product Line Strategy to align with product strategies, and other key partners.</li><li>Monitor performance metrics, analyze data, and support optimizations to improve engagement and campaign effectiveness.</li></ul></li></ul>Minimum Qualifications<ul><li><ul><li>Passion for the customer and their experience, with a desire to create engaging and effective marketing touchpoints.</li><li>Strong organizational and project management skills, with the ability to manage multiple priorities in a fast-paced environment.</li><li>Proven experience analyzing data to inform strategies and optimizations</li><li>Experience leading internal and external calls</li><li>Excellent communication and collaboration skills to work effectively with cross-functional teams.</li><li>Analytical mentality with the ability to interpret data, track performance, and optimize campaigns.</li><li>Desire to have fun, encourage a positive team culture, and embrace a growth mindset in a dynamic environment.</li><li>Bachelor’s degree required</li></ul></li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Analyst - Core Early Engagement Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?A thriving lending business is core to the success of American Express and achieving its growth aspirations. The International Lending COE Team supports this mission by partnering with market teams to develop and optimize borrowing options for cardmembers (e.g. credit cards, structured payment plans, lending payment constructs) and engagement tactics (e.g. promotional pricing campaigns, spend stimulation programs, portfolio migrations) to capture a greater share of consumer and SBS borrowing activity.&nbsp;The Strategy &amp; Activation team within the International Lending COE aims to build the model to reward our best customers and unlock future customers with relevant offers and marketing treatments by creating differentiated marketing experiences for our lending products through critical targeting, analytics and planning capabilities. Ultimately, this will enable us to make optimal investment decisions and deliver more efficient campaigns with better outcomes.The successful candidate for this role must be customer-oriented, have a marketing driven mindset, and be able to effectively collaborate and influence stakeholders across markets.Key Responsibilities:<ul><li>Work across lend teams and markets to develop a thorough understanding of our lend products and treatments, identify best practices and lead a Lending community to learn from one another</li><li>Partner to deliver new customer personas and segmentation, improving performance metrics and profitability for customers that borrow</li><li>Own the Lending Test &amp; Learn program, to improve campaign performance</li><li>Partner with colleagues in Finance and Business Analytics to design and align optimal investment model for marketing activities</li><li>Partner to enable tagging/tracking (eg- Adobe) in our payment journeys and ensure best marketing measurement strategies are monitored</li><li>Extract insights to support markets with go to market campaign support including innovating on strategies and opportunities to drive accelerated lending revenue growth</li><li>Identify and improve our digital tools so marketers can deliver campaigns faster and more effectively</li></ul>Minimum Qualifications:<ul><li>Strong marketing acumen with experience and knowledge across digital channels (mobile apps, MYCA/web, etc).One to two years experience preferred, but not required.</li><li>Comfortable navigating through ambiguity, relying on a strong foundation of organizational and prioritization skills</li><li>Superior relationship management skills with ability to engage and collaborate with business partners</li><li>Experience and/or strong interest of working with International markets</li><li>Excellent collaborator with outstanding verbal and written skills to influence across and upwards</li><li>Strong analytical skills (eg- excel) or the interest and capacity to learn</li><li>Experience with Adobe Analytics or similar marketing measurement tools is preferred</li><li>Winning attitude that motivates and encourages, with a sense of humour.</li><li>University degree or equivalent working experience required.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a> Employment eligibility to work with AmericanExpress in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Marketing Analyst - International Lending Strategy and Activation

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the AENB COO Office’s Strategic Planning, Control Management, Program Management and Governance functions.The&nbsp;Enterprise Control Management (ECM) team within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk &amp; Compliance (GRC) teams.How will you make an impact in this role?The&nbsp;Director of Learning &amp; Communications&nbsp;will be part of the team responsible for the design, development, and delivery of 1st Line of Defense (1LoD) Business Unit Control Manager (BUCM) training programs aimed at enhancing knowledge, skills, and operational risk management capabilities within the organization. They will also be responsible for related coordination of change management activities (communications, plans to socialize and vet, solicit feedback and drive collaboration across function and businesses, including control management and second line of defense).This role will ensure that training programs are aligned with regulatory requirements and organizational objectives, driving continuous improvement and effectiveness in training delivery across the 1LoD.Responsibilities Include:<ul><li>Lead the design, development, and administration of comprehensive 1LoD training programs and initiatives aligned with Operational Risk Management objectives.</li><li>Partner across the ECM team to coordinate and drive robust change management activities, including communications, obtaining buy-in, receiving inputs and removing roadblocks, as relevant.</li><li>Establish processes to monitor and integrate regulatory changes into the 1LoD training materials, ensuring that all updates are effectively communicated and incorporated into training programs across BUs and LoDs.</li><li>Drive continuous improvement in 1LoD training compliance and effectiveness by leveraging innovative tools, techniques, and feedback mechanisms.</li><li>Assess the effectiveness of training programs and make adjustments to improve outcomes continually.</li><li>Act as a key leader in sharing insights, best practices, themes, and techniques across the enterprise to foster a risk-aware culture.</li><li>Lead and mentor a team responsible for delivering training programs, ensuring alignment with broader organizational objectives.</li><li>Engage with senior leadership to ensure that training strategies are aligned with overall organizational goals and risk management strategies.</li></ul>Minimum Qualifications:<ul><li>6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities.</li><li>Extensive experience in developing and delivering training programs, communications and strategies within a financial services context.</li></ul>Preferred Qualifications:<ul><li>Strong background in risk management or operational context training.</li><li>Deep understanding of relevant regulations and proven success in ensuring compliance within a training environment.</li><li>Proven ability to drive continuous improvement in training compliance and effectiveness, utilizing innovative methods.</li><li>Excellent communicator and collaborator across a matrix organization, with a strong ability to engage with diverse stakeholders.</li><li>Proven ability to identify mission-critical areas in training and prioritize work accordingly.</li><li>Demonstrated track record in driving transformation and change across a global organization.</li><li>Experience leading a team, preferably in a global or cross-functional context.</li><li>Excellent organizational and problem-solving skills with attention to detail.</li><li>Strong consultation, communication, facilitation, and presentation skills; ability to understand complex challenges and linkages and articulate them into actionable plans.</li><li>Experience in designing and implementing training programs focused on risk management topics.</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

Director - Enterprise Control Management, Learning & Communications

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Global Commercial Services – Global and US Large Enterprises business (G&amp;L) manages American Express’ largest and strategically important commercial clients – driving differentiated value and providing solutions that meet the diverse and global needs of the company’s most valuable customers. The G&amp;L segment vision is to&nbsp;deliver a best-in-class T&amp;E proposition and meet a growing set of our customers’ B2B payment needs.&nbsp; The Senior Manager will be supporting all aspects of the go-to-market strategy and engagement for our digital and payments products in their region for our key global Corporate Clients.&nbsp; This position will work with cross-functional teams, including local GCS Marketing, Brand, Sales, Account Development, and the global Product Teams to drive customer adoption and engagement.&nbsp; Senior Manager-G&amp;L Product Marketing will support build of a cross-channel strategy, creative development with an external Agency, budget and channel management and analysis of campaign performance. They will possess outstanding analytics, thought leadership, strategic thinking, communication, and organizational skills, and will have a proven record of excellence operating independently across multiple time-zones.We are seeking a talented professional who will work to evolve our product marketing globally with strong marketing, communications, and creative abilities with a desire to make a big impact.Key Responsibilities:<ul><li>Project manage market and regional launch activities for key product launches</li><li>Assist with management and tracking of complex stakeholder relationships</li><li>Creating and analyzing tracking metrics of initiatives, campaigns, and team performance.</li><li>Work with team to define and develop assets, including live demos, prototypes, and video content in partnership with external audiences</li><li>Assist with mapping customer needs and develop a rigorous data-driven segmentation of target profiles by product</li><li>Contribute to the culture of learning, insight, and collaboration with enterprise partner</li><li>Lead a team of 3 to deliver on goals</li></ul>Minimum Qualifications:<ul><li>Great leadership and proven skills in project planning and strategic thinking</li><li>Ability to build relationships, influence constituents broadly across the organization and collaborate on problems with multiple stakeholders</li><li>Project management and results leadership skills to develop and accomplish action plans.</li><li>Experience in planning and executing Customer and/or Product Marketing across multiple mediums and channels</li><li>Excellent written and verbal communication skills with attention to detail</li><li>Impeccable time management and ability to plan across time zones</li><li>Ability to distil complex digital concepts into straight forward communications</li><li>Skills as a change agent who is not afraid to challenge the status quo.</li><li>Ability to engage and inspire your peers or a team.</li><li>Innovative problem solver with the ability to implement a strategy.</li><li>Typically holds a degree in communications or marketing (or has equivalent work experience)</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager-G&L Product Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.The US Membership Engagement teams sits within US Customer Loyalty Marketing (USCLM) as a critical and foundational arm to deliver marketing on behalf of the enterprise to win the hearts, minds and wallets of our customers and deliver on the brand promise. As a team we are at the helm of evolving our cross-channel customer engagement strategies for core products. &nbsp;We are seeking a Senior Analyst of Platinum Loyalty Marketing who will partner closely with the Senior Manager to drive ongoing innovation across the Consumer Platinum Card cross-channel marketing curriculum.&nbsp; How will you make an impact in this role?The Senior Analyst - Platinum Loyalty Marketing, will focus on progressing and leveraging data to deepen personalization and a cohesive benefit enrollment journey across key loyalty channels, including the Value Summary curriculum. This individual will partner closely with Product, Benefit Owners, Enterprise Comms &amp; Martech Experiences (ECMX), New Product Development, Legal, Compliance, Servicing, and Channel Owners to develop enhancements and synergies to new and existing marketing curriculums and servicing communications.&nbsp;This role is ideal for a highly motivated, customer centric marketer who is interested in understanding the fundamentals of our Loyalty channels and capabilities to further our ability to innovate as a team. He/She should be excited to collaborate with partners across the organization, bring strong organizational/project management skills, attention to detail, and a strategic mindset to their work.Key Responsibilities:<ul><li>Manage strategy, creation, and execution to deepen personalization across Platinum marketing channels via partnership with NPD, ECMX, CMC, and legal to progress data needs </li><li>Lead marketing activities for the Platinum marketing curriculum including but not limited to Value Summary Emails, Direct Mail, and digital channels </li><li>Build and strengthen cross-functional relationships across channel owners, product, and benefit owners to influence go-to-market strategies and develop complementary marketing and servicing communications plans to drive Card Member engagement </li><li>Support project management across the team and product partners</li><li>Own end to end digital marketing execution, from creative brief development to ongoing reporting and analysis of campaign</li></ul>Qualifications: <ul><li>2+ years’ experience with or strong interest in digital marketing and knowledge of AXP marketing processes preferred</li><li>Experience with direct mail/web experience preferred</li><li>Intellectual curiosity and passion for understanding what drives customer behavior for our Premium base and how we can enhance our Card Member experience</li><li>A strategic mindset with the ability to work in white space, identify opportunities for growth, and develop innovative solutions that align with business objectives.</li><li>A passion for leveraging data to make decisions, drive prioritization and demonstrate impact (mix of analytical skills and strategic thinking)</li><li>Positive, self-starter with a thirst to move quickly, challenge what’s been done and demonstrate organizational savviness to proactively innovate. You can move quickly with high decision quality, including through white space or when circumstances create ambiguity. If there is no clear next step, you create it and tell a strong story for why we should do it.</li><li>Strong, proactive communicator with experience communicating with diverse partners and leaders. A strong storyteller and thoughtful about how to flex your style based on your audience</li><li>Highly organized and comfortable delivering results across multiple work streams simultaneously. You’re not afraid to jump in to figure out ‘how things work,’ establish ownership and collaborate in a fast-paced environment to bring marketing to life</li><li>Energy for collaboration and innovation is a plus</li><li>Bachelor's Degree Preferred</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Analyst - Platinum Loyalty Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters. As the Director of Learning and Development for Compliance, you will play a pivotal role in executing the firm's compliance risk training initiatives. This team is responsible for designing, implementing, and evaluating comprehensive learning programs to enhance the organization's compliance risk management capabilities.How will you make an impact in this role?<ul><li>Play a role in executing against a strategic learning and development roadmap aligned with Amex’s compliance risk management objectives and regulatory requirements</li><li>Create innovative and engaging training content, including e-learning modules, workshops, simulations, and experiential learning opportunities</li><li>Collaborate with subject matter experts and key stakeholders across the organization to identify learning needs and prioritize training initiatives</li><li>Deliver training programs globally, ensuring consistency in content, quality, and effectiveness</li><li>Evaluate the impact of training interventions through metrics and analytics, refining programs to drive performance improvement</li><li>Incorporate relevant insights into learning initiatives from industry practices, emerging trends, and regulatory developments</li><li>Serve as a thought leader and advocate for a culture of risk awareness and accountability throughout the BlueBox, promoting learning and professional development</li><li>Support audits and exams as needed</li></ul>Qualifications:<ul><li>8+ years of experience in risk management within the financial services industry, specific expertise in learning and development and compliance risk management preferred</li><li>Understanding of risk management principles, frameworks, and regulatory requirements</li><li>Understanding of regulatory frameworks, including consumer protection and compliance management systems preferred</li><li>Willingness to think outside the box, ask questions and raise concerns</li><li>Experience designing and delivering training programs for diverse audiences, including front-office staff, risk professionals, and senior executives</li><li>Strong project management. communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively across organizational levels</li><li>Demonstrated ability to drive change and innovation, leveraging technology and data analytics to enhance learning outcomes</li><li>Strong team player, and self-motivation with the ability to handle multiple work streams across geographical locations and ad-hoc tasks simultaneously</li><li>Team management experience</li><li>Professional regulatory compliance certification preferred (CRMC, CAMS, CCEP, CIP)</li><li>Bachelor’s degree in Law, Compliance, Business, or a related field required; JD or Master’s degree preferred.</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Compliance; Learning, Development & Communications

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?Prospect, Partner, and Customer Growth (PPCG), within US Consumer Marketing Services, is a fast-paced organization responsible for driving Card Members into the American Express franchise via digital and direct channels. Within PPCG, the Prospect Site and Application Marketing team is dedicated to delivering best-in-class digital marketing and card shopping experiences to effectively convert visitors and efficiently acquire high-quality new Card Members on Americanexpress.com.This Senior Manager, Prospect Site and Application Marketing role will be responsible for driving “run-the-business” initiatives for Site and Application across our suite of 14 Consumer Card products, including new product launches, refreshes, and limited time offers. The role is also responsible for all forecasting (R&amp;O / BUP) and reporting for the Site channel. Additionally, this Senior Manager leads Agile for both Prospect and Customer Site Marketing, partnering with cross-functional teams through PI planning, Agile MCR submissions. This is a multi-faceted role that partners closely with key stakeholders across analytics, technical product management, Go To Market Strategy, legal &amp; compliance, product owners, and digital acquisition channel teams.This role requires a highly analytical, creative, and strategic thinker with robust marketing experience and a proven track record of delivering results.Key Responsibilities<ul><li>Plan and prioritize the marketing strategy and roadmap for Site and Application, including working closely with colleagues to ensure we have a robust test-and-learn agenda that will optimize each channel</li><li>Lead Enterprise “run-the-business” initiatives for Amex.com and Application, including offer updates, targeted alerts on benefits/copy, and leading refresh testing, strategy, and execution&nbsp;</li><li>Lead agile workstreams for both Prospect and Customer Marketing</li><li>Lead Forecasting &amp; Reporting for the Prospect Site channel</li><li>Manage a team of three high-performing direct reports</li><li>Partner with key data/modeling stakeholders along with tech product managers on capabilities development and channel optimizations</li><li>Partner with internal design and content partners to optimize content, creative, and user experience across Americanexpress.com</li><li>Sucessfully and build cross-functional relationships across multiple partner teams</li></ul>Qualifications<ul><li>7+ years of digital marketing experience, customer acquisition experience preferred</li><li>Highly motivated individual with a positive attitude</li><li>Strong ability to translate business needs into project requirements</li><li>Proven track record of driving initiatives from ideation to execution</li><li>Excellent problem solving and strategic thinking skills</li><li>Strong verbal and written communication skills, attention to detail, and ability to influence and negotiate to drive the Site experience and capabilities roadmap</li><li>Self-starter with demonstrated ability to work independently and interact with internal partners, manage multiple projects at once and drive results</li><li>Desire to join a highly-visible, results-oriented, and fast paced team</li></ul>Salary Range: $90,000.00 to $140,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.&nbsp; Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this positionWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager, Prospect Site and Application Marketing

Senior Instructional/Experience Designer Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Instructional Designer /Experience Designer to work in Jersey City, New Jersey; Covington, Kentucky; Westlake, Texas; or Boston, MA! The Role This is a role for an experienced, tech-savvy, hard-working learning experience designer who enjoys working on complex multifaceted learning solutions. Working together with one peer partner and collaborating with the team spearheading this initiative, they will convert classroom based presentations into a variety of digital assets that are then organized and accessed on the Degreed platform. The role is design and execution heavy with anticipated 90% of time spent on design and execution of the design and 10% of time spent consulting with the internal client and meeting with the project manager and head of talent and learning. It is a great opportunity for people who are organized, can meet deadlines, manage their own projects, who enjoy building creative engaging solutions. The Expertise and Skills You Bring <ul> <li>5+ years crafting learning experiences in a corporate setting </li><li>Direct experience using Adobe Creative Suite programs for visual and multimedia design </li><li>Other authoring tools are a plus: Domiknow, Synthesia, as are video editing skills </li><li>Bachelor’s degree in Instructional Design or a related field preferred </li><li>Experience in financial services or consulting firms preferred </li></ul> The Team This role will report into the Head of Talent &amp; Learning for our Enterprise Services group. The role will support a team charged with transforming and digitizing a traditional on-boarding/new hire training for internal consultants. Recipients of the work may be recent MBA graduates or people joining for external consulting companies as well as internal transfers.

9 Marketing / Communications / PR Jobs in New York, NY, USA