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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.About AENB:American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Sandy, Utah, our organization is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent its of revenues.AENB provides American Express customers with access to consistent payments, financing, and savings products in three ways, including:<ul><li>Issuing and servicing charge and credit cards for our consumer and small business segments</li><li>Offering commercial loans to small and midsized merchants, as well as installment loans to consumers</li><li>Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products</li></ul>AENB is governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing dedication to driving strong and standardized risk management practices in accordance with the OCC’s Heightened Standards guidelines.About the Role:As the Vice President of Knowledge &amp; Training for the Enterprise Control Utility team you will play a pivotal role in shaping the strategic direction and execution of the firm's operational risk training initiatives. Reporting into the Enterprise Control Utilities Lead, you will lead and manage a team responsible for crafting, implementing, and evaluating comprehensive learning programs to improve the organization's risk management capabilities.Key Responsibilities<ul><li>Develop and coordinate comprehensive 1LoD training programs and initiatives aligned with Operational Risk Management.</li><li>Establish processes to supervise and integrate regulatory changes into the 1LoD training materials, and communicate updates to relevant stakeholders across BUs and LoDs</li><li>Drive continuous improvement in 1LoD training compliance and efficiency, leveraging innovative tools and techniques.</li><li>Lead planning and implementation of enterprise-wide communications related to operational risk for the 1LoD.</li><li>Develop and implement 1LoD communication plans to ensure consistent messaging and understanding across the organization, aligning with the VP’s overall strategy for enterprise-wide communication.</li><li>Provide input and share best practices to guide the 1LoD on communications related to operational risk.</li><li>Be a key leader for sharing insights, better practices, themes, and techniques across the enterprise.</li></ul>Desired Qualifications<ul><li>Strong experience in developing and delivering training programs within a financial services context.</li><li>Extensive experience with communication planning and execution.</li><li>Deep understanding of relevant regulations and the regulatory environment.</li><li>Proven experience in driving continuous improvement in training compliance and effectiveness.</li><li>Proven experience in people leadership and leading a globally dispersed team</li><li>Excellent communicator and collaborator across a matrix organization.</li><li>Proven ability to quickly identify the mission-critical areas in training and communications and prioritize work accordingly.</li><li>Demonstrated track record in driving transformation and change across a global organization.</li><li>Excellent organizational and problem-solving skills with attention to detail.</li><li>Strong consultation, communication, facilitation, and presentation skills.</li></ul>Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Vice President, Knowledge & Training, Enterprise Control Management Utility (AENB)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Associate, MarTech responsibilities:<ul><li>Develop the Segmentation, Targeting &amp; Eligibility product roadmap and define&nbsp; timelines for future features and capabilities.</li><li>Actively collaborate with other Product Managers, Product Owners, Marketing,&nbsp; Operations, Engineering and other key stakeholders to push forward and execute long term initiatives.</li><li>Coordinate cross-business unit initiatives and management to support new products&nbsp; and/or capabilities by serving as the liaison between marketing and technology.</li><li>Prioritize feature backlog, user stories according to defined outcomes and key&nbsp; results.</li><li>Converting market needs into clearly defined and actionable requirement.</li><li>Create &amp; maintain Product Documentation.</li><li>Train users on the new launched products &amp; create user documentation.</li><li>Conduct research and support the implementation of new and products &amp;&nbsp; functionalities.</li></ul>Qualifications<ul><li>2+ years of Product Management experience.</li><li>Experience with Adobe CDP (Customer Data Platform), Salesforce Data Cloud,&nbsp; mParticle or Martech ecosystem/platforms will be a plus.</li><li>Strong product ownership and development experience.</li><li>Excellent organizational skills including attention to detail, handling, and prioritization of multiple priorities, managing tight timelines.</li><li>Experience on one or more teams using Agile software development process such&nbsp; as Scrum or Kanban. SAFe training and certification a plus.</li><li>Ability to translate technical terminology to business partners and business&nbsp; requirements to technology partners.</li><li>Excellent communication skills (written and verbal) &amp; relationship building skills.</li><li>Strong work ethic with a global mindset.</li><li>Ability to work independently and within a team; good communication skills with a&nbsp; "can do" attitude toward creative problem solving.</li><li>Self-starter and able to connect dots to understand how their work fits into the&nbsp; broader organization.</li><li>UI/UX experience will be a plus.</li></ul>Approach<ul><li>You are solution-oriented, results-driven, and show up with passion and enthusiasm. You are comfortable working in an innovative and fast-paced environment – you are&nbsp; a self-starter, organized, appreciate the details, and hold yourself accountable for delivery.</li><li>You have excellent business and technical communication skills with the ability to&nbsp; engage, influence, and inspire to drive disciplined collaboration and alignment – you know how to get the best from large, cross-functional teams.</li><li>You make sound decisions, even in the absence of complete information. You rely&nbsp; on a mixture of analysis, wisdom, experience, and judgment when making decisions using appropriate decision-making criteria and principles.</li><li>You are curious with an Enterprise mindset – you connect the dots, and you ask&nbsp; impactful questions. You are not consensus-driven; you thoughtfully, respectfully, and confidently challenge ideas you disagree with.</li><li>You care about your users. You strive to build and deliver solutions that meet&nbsp; customer expectations while balancing product and engineering best practices.</li><li>You care about your team. You create opportunities for your team to lead and grow&nbsp; through a focus on feedback, development, and accountability. You value and contribute to team culture and foster a sense of belonging.</li><li>You have a positive attitude and maintain a sense of humor in the face of challenges and/or setbacks.</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Associate-Digital Product Management

Associate-Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Enterprise Comm’s &amp; Mar-Tech Experiences (ECMX) team is a Marketing Centre of&nbsp; Excellence formed to support business units across the enterprise and sits within the Enterprise Digital and Data Solutions Group (EDDS). This role will support the ECMX organization and is responsible for growing the American Express brand in more than 150 countries around the world.You will be part of a brand-new team, this team is responsible to create/manage products&nbsp; supporting the segmentation, targeting &amp; eligibility domains using MarTech Customer Data Platform (CDP) across 24 Global markets. This team will play a critical role in overall Marketing targeting audience setup, execution and fulfillment of marketing offers across multiple channels. In this role you will own the product roadmap and strategic vision. You will partner with colleagues in Product, Engineering, and the Business to inform and drive forward the product roadmap.An ideal candidate will be interested in product management, technology modernization, and Mar-Tech Products. The candidate should be a quick-learner, curious problem solver and adept to work in a fast-paced environment. The Senior Product Manager, MarTech CDP responsibilities:<ul><li>Subject matter expert on Customer Data Platforms, its capabilities, integrations, and&nbsp; limitations</li><li>Ability to contribute to overall MarTech product design, roadmap &amp; work in&nbsp; partnership with key stakeholders at local and global to launch new functionalities and feature enhancements, aligned to product OKRs</li><li>Partner with key stakeholders to identify and document needs</li><li>Strategize and document a scalable CDP implementation tailored to AXP needs.</li><li>Translate Marketing team’s requirements into Product/process designs and define&nbsp; end-to-end workflow for marketing platforms.</li><li>Collaborate with cross-functional teams, including marketing, Marketing operations,&nbsp; Design, Engineering, DevOPS, Info security etc.</li><li>Create &amp; own product backlog, conduct sprint planning, backlog grooming, demos,&nbsp; and retrospectives with engineering &amp; product teams.</li><li>Oversee data management on CDP, including building schemas for batch and&nbsp; streaming datasets, configuring source and destination connectors, and ensuring data governance and security policies are in place, especially in regulated industries.</li><li>Collaboration on platform enhancement requests, assisting in prioritization of&nbsp; requests with the respective vendor</li><li>Creative thinker, able to re-envision existing processes to support new product&nbsp; development and product improvements. </li></ul>Qualifications<ul><li>5+ years of Product Management experience in onboarding, integrating and scaling&nbsp; MarTech tools.</li><li>In-depth experience with Customer Data Platforms &amp; related tool sets, e.g. Adobe&nbsp; CDP, Journey Optimizer, Workfront, Salesforce Data Cloud, Marketing Cloud, mParticle, Segment.</li><li>In-depth knowledge and experience in data management, including data mapping,&nbsp; governance, schema creation and customer data modeling.</li><li>Understanding of SDK implementations and server-to-server integrations.</li><li>Excellent organizational skills including attention to detail, handling, and prioritization of multiple priorities, managing tight timelines.</li><li>Experience in Agile software development process such as Scrum. SAFe training&nbsp; and certification a plus.</li><li>Ability to translate technical terminology to business partners and business&nbsp; requirements to technology partners</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager-Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.American Express Credit &amp; Fraud Risk is a place to create, innovate, and collaborate, to push the boundaries on providing a world-class customer experience. Credit &amp; Fraud Risk colleagues are the industry’s most innovative thinkers and creative problem solvers with access to cutting edge tools and one of the world’s most valuable datasets. You’ll have the power to drive insights and actions that can have a meaningful impact on our customers and our business.The successful candidate will join the Payments Risk Management team, a group of highly skilled professionals tasked with building world class capabilities and intelligence around the payments ecosystem, with a focus on inbound payment to American Express.In this role, you will collaborate with multiple partners including Product management, Risk Strategy, Data Strategy, Technology, vendors and Customer Service teams to ideate and create solutions, capabilities, and strategies for driving great payments customer experience and controls.Role and Responsibilities<ul><li>Drive design and implementation of next generation payments risk solutions</li><li>Evaluate new data and vendors to determine value; drive onboarding if relevant</li><li>Support the execution of Credit, CBO and Fraud payment strategies by partnering closely with CFR functional teams, tech capabilities, servicing, money movement teams, compliance, and new vendors.</li><li>Provide a point of view and guidance to technology architects to ensure the platform solution meets business functions and performance requirements.</li><li>Guide business process design to be global, holistic, and modular to support multiple business strategies and local nuances.</li><li>Monitor emerging trends and engage in discussions that drive next generation of strategies and solutions.</li></ul>Minimum Qualifications<ul><li>Knowledge of the payments ecosystem, payments vendors such as EWS, Yodlee, Plaid, Akoya, and payment industry initiatives such as Open Banking and real-time payments (RTP).&nbsp;</li><li>Analytical, relationship and project management skills for driving large cross functional initiatives</li><li>Experience evaluating, onboarding and managing vendors is a plus</li><li>Proven track record of thought leadership and result-orientation.</li><li>Minimum 2+ years of experience in&nbsp;fraud or credit risk management in the payments industry.</li><li>Degree in Engineering, Mathematics, Statistics, Economics, or related fields is strongly desired</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager-Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Credit &amp; Fraud Risk (CFR) manages the risk strategies across all markets and portfolios to minimize the company’s credit and fraud losses while promoting business growth and delivering superior customer service.&nbsp;Control Management Risk Pillar Copy (Exam): The objective of the CFR Control Management Exam Management team is to support CFR internal and external exams and audits, ensure satisfactory exam results and timely closure of findings, educate CFR partners with examiner and regulator mindset, and streamline and enhance the efficiency and effectiveness of CFR exam management processes.&nbsp;Band Level Copy: CFR is looking for a Director of Exam Management to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.&nbsp;Responsibilities:&nbsp;<ul><li>Support the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)</li><li>Partner with CFR strategy teams and advise on responses to exam inquiries</li><li>Track resolution of requests and ensure that significant risks and issues are appropriate and timely escalated</li><li>&nbsp;Streamline and enhance the efficiency and effectiveness of CFR exam management processes</li><li>Provide analytical rigor and bring strategic leadership to operational initiatives</li><li>Review and enforce compliance with enterprise policies</li><li>Lead CFR exam and findings communications with governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums (e.g., Community of Practice)</li><li>Be a key leader for sharing insights, better practices, themes, etc. across the enterprise</li><li>Work with business partners to enhance value proposition, improve customer experience, and strengthen operational controls</li><li>Lead, engage, and inspire a team of high performing risk management professionals</li></ul>Qualifications:&nbsp;<ul><li>5+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)</li><li>Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively&nbsp;</li><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:&nbsp;</li><ul><li>Translating operational risk strategy and appetite into execution guidelines</li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds</li><li>Implementing the operational risk governance frameworks&nbsp;</li><li>Creating, communicating and ensuring understanding and adherence to operational risk procedures and standards&nbsp;</li><li>Supporting the operational risk exam management processes</li></ul></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director-Control Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Digital Risk Product &amp; Data Strategy @ American ExpressCredit and Fraud Risk (CFR) Organization within American Express helps drive profitable business growth by reducing the credit &amp; fraud risk and maintaining our customers’ confidence in the security of the digital products. It utilizes an array of tools and ever-evolving technology to detect and combat risk, minimize the disruption of good spending, and provide a world class customer experience. The Digital Risk Products &amp; Data Strategy (RPDS) team within CFR is the backbone of all risk decisions and help in building the digital products for risk management across customer lifecycle i.e., Onboarding, Credit Underwriting, Authorizations, Collections across card &amp; non card business globally.As a part of this team, you’ll work with the industry’s best talent to create thoughtful and innovative digital risk products that advance our market share and the way we do business. If you are interested in building the innovative digital risk products, can translate our business needs into remarkable solutions and if this energizes you, you should consider career in The Digital Risk Products &amp; Data Strategy (RPDS) team.What type of work can you expect to do as part of the Digital RPDS Organization at American Express?&nbsp;There are diverse set of roles within Digital Product job family, with varying responsibilities and skill requirements. The team aims to develop next generation digital products and solutions to solve risk management needs using latest tools and technologies, collaborates with multiple risk strategy partners, technology teams and other Digital Product teams to build &amp; iterate on Digital Products that directly impact millions of customers and prospects.A brief description of the roles and skills is outlined below:Product Development<ul><li>Manage the implementation of risk products, drive global, reusable &amp; configurable design, prioritization, rationalization/globalization, feature &amp; user story development, rule authoring, testing, integration, and product launch using low-code tools. This cluster includes a diverse set of roles, with varying technical requirements from Low-Code tools to Pro-Code programming skills.</li></ul>Minimum Qualifications<ul><li>Ability to drive project deliverables to achieve business results</li><li>Ability to work effectively in a team environment</li><li>Strong communication &amp; interpersonal skills</li><li>Ability to learn quickly and work independently with sophisticated, unstructured initiatives</li><li>Customer-centered design approach and experience developing software Digital Products or services in partnership with different business partners globally</li><li>Experience in prototyping, iterative development, Scaled Agile Framework, and principles is a plus</li><li>Knowledge of SQL, SAS, Java, Hive, Yellow Brick, or Python is a plus</li><li>Knowledge of MS Office – PowerPoint, Excel</li><li>Undergraduate degree/ equivalent degree in any of the relevant fields OR&nbsp;1+ year of relevant work experience</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Manager of Digital Product Management is responsible for leading the Digital Product Management function within the larger Global Risk Products &amp; Data Strategy (RPDS) team. This is a stakeholder facing role that partners with Credit Risk as well as Product and Marketing teams to define the long-term vision and roadmap to deliver best in class, next generation underwriting capabilities for Risk Decisions, support the annual planning as well as prioritization process for Program Increments, groom requirements with stakeholders and product teams across risk and enterprise agile release trains, track progress and provide transparency.The Manager will lead the implementation of innovative credit and fraud risk initiatives within the scaled agile framework. They use technical and strategic business knowledge to work with cross-functional teams in various domains across the company.&nbsp;KEY RESPONSIBILITIESLeads the creation of credit risk capabilities for consumer and commercial card &amp; non-card portfolios for Next Generation Underwriting programs. Plays a central role in detailing the blueprint, and work in close partnership with Credit Risk, Fraud Risk, RPDS, American Express Technologies (AET), Enterprise Digital Data Solutions (EDDS), Marketing, and Global Service Network (GNS) teams, as well as external experts to arrive at the best design/solution and ensure globalized capabilities are enabled as part of Next Gen Underwriting enablement.<ul><li>Partners with risk, product and acquisition stakeholders to define a clear medium to long term vision and the roadmap to achieve the same</li><li>Influences business strategies and roadmaps by sharing content knowledge, expressing diverse points of view, challenging conventional thinking with principles and facts as appropriate</li><li>Defines the business solution - global, standard and flexible business capabilities that are well documented, meet compliance requirements and rapidly adapt to changing business needs</li><li>Integrates external views in business solutions to give our capabilities long shelf life, and maintain competitive advantage</li><li>Leads the quarterly prioritization process for Program Increments (PI), ensure requirements are fully groomed with stakeholders &amp; product teams before the PI</li><li>Acts with transparency using various channels of communication to speed up decision making, mitigate issues, promote healthy dialog, give/receive feedback, foster partnership across all levels of stakeholders</li></ul>HIGH PERFORMANCE BEHAVIORS<ul><li>Ability to facilitate focused discussions to gain consensus</li><li>Ability to steer and deliver communications to all levels of leadership</li><li>Ability to drive continuous improvement of the product management team</li><li>Anticipates what’s around the corner and with dedication plans to mitigate those risks</li><li>Customer focused, does what is right for the customer</li><li>A change agent and willing to challenge status quo while helping to drive the necessary changes</li><li>Own accountability for all quality aspects and metrics of product portfolio</li><li>Knows when to raise decisions and when to make on-the-spot decisions</li></ul>Minimum QualificationsEDUCATION &amp; EXPERIENCE<ul><li>Deep knowledge of risk management processes and the associated data and technical systems supporting the customer lifecycle</li><li>Resilience while managing multiple projects/priorities simultaneously, often under high pressure and tight timeframes to drive the enterprise agenda forward</li><li>Elevated growth mindset with big picture thinking, lean startup approach and personal agility</li><li>Proven relationship, dynamic communication skills, effective influencer</li><li>Experience in operating within the Scaled Agile Framework of technology development</li><li>Deep and broad expertise in systems/capability development including data flows, database design</li><li>Strong ability to think strategically to enable fundamental transformation</li><li>Understanding of American Express on-boarding and customer management risk systems/processes is very desirable</li><li>Minimum bachelor’s degree in computer information systems, management or related fields</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager-Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.The objective of the ORM Governance team is to develop, oversee and strengthen the organization’s ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.ORM Governance is looking for a Director who will be responsible for establishing and enhancing the Operational Risk Management (ORM) framework across the organization. This role will lead the development of risk taxonomies, risk appetite statements, and the implementation of robust oversight mechanisms through risk committees and escalation protocols. The Director will focus on proactive risk identification, strengthening Risk and Control Self-Assessments (RCSAs), and driving thematic analysis and root cause identification to mitigate systemic operational risks. The ideal candidate will possess strong analytical skills to manage key risk indicators (KRIs) and operational risk reporting across business units.Responsibilities:<ul><li>Establish and enhance the ORM framework, ensuring alignment with industry best practices and regulatory requirements, including setting clear operational risk taxonomies and risk appetite across the enterprise.</li><li>Lead the development of risk taxonomies and risk appetite statements, ensuring consistency across business units and alignment.</li><li>Oversee the governance of risk committees, including facilitating discussions, ensuring effective escalation protocols, and providing actionable insights on operational risk issues to senior leadership.</li><li>Drive proactive risk identification and mitigation through thematic analysis and collaboration with business units, ensuring early detection of emerging risks and systemic issues.</li><li>Develop and strengthen RCSA processes across all business units, ensuring that risk assessments are conducted consistently, are forward-looking, and focus on the effectiveness of internal controls.</li><li>Lead root cause analysis efforts, developing a systematic process to identify, analyze, and address the underlying causes of operational risk events to prevent recurrence.</li><li>Establish and track Key Risk Indicators (KRIs) and other performance metrics to monitor operational risk exposure across the organization, ensuring effective risk reporting and decision-making.</li><li>Provide oversight for escalation protocols related to operational risk incidents, ensuring timely identification and resolution of issues, and recommending remediation strategies as necessary.</li><li>Collaborate with risk, compliance, and internal audit teams to ensure consistent operational risk reporting and provide data-driven insights to risk committees and senior management.</li><li>Use advanced data analytics and risk reporting tools to track, monitor, and present key operational risk trends, ensuring the organization remains agile and responsive to emerging risks.</li></ul>Requirements:<ul><li>7-10 years of experience in operational risk management, with demonstrated expertise in establishing and managing ORM frameworks in a global organization.</li><li>Experience in developing risk taxonomies, risk appetite frameworks, and conducting thematic analysis to identify and mitigate operational risk exposures.</li><li>Proven ability to lead Risk and Control Self-Assessments (RCSA), ensuring robust processes and effective control environments across various business units.</li><li>Strong background in root cause analysis, with experience developing processes to address systemic issues and prevent operational risk events from recurring.</li><li>Familiarity with governance structures, including managing risk committees, risk escalation protocols, and presenting insights to senior leadership.</li><li>Strong analytical skills with the ability to use data-driven insights, key risk indicators (KRIs), and other metrics to drive operational risk decision-making and oversight.</li><li>Demonstrated experience in proactive risk identification, thematic analysis, and mitigation strategies that reduce operational risk impact across the organization.</li><li>Experience working with senior management and business unit leaders to ensure consistent application of the ORM framework and alignment with risk appetite.</li><li>Excellent communication and leadership skills, with the ability to collaborate across functions and present operational risk findings and recommendations clearly.</li><li>Bachelor’s degree in Risk Management, Finance, Business, or related field required</li></ul>ORMCMSalary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director-Operations Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The US Platinum Product Management Team owns the product strategy, value proposition, customer experience, and P&amp;L for our US Platinum product. This Senior Analyst will play a key role in designing and delivering the customer experience. This team member will partner with cross-functional teams to ensure we are delivering a best-in-class Platinum Membership experience to our Card Members throughout the customer lifecycle.This role reports to the Senior Manager, US Platinum Card Product Management.Key Responsibilities<ul><li>Support the design and execution of the US Platinum Card Customer Experience, including the launch of net-new digital experiences</li><li>Collaborate with partners across EDDS, US Consumer Marketing, Membership Services, TLS, Resy, GABM &amp; Servicing to ensure connectivity and seamless delivery of initiatives</li><li>Serve as the Platinum Card Member voice to advise partners on best-in-class customer experiences for Platinum benefit updates and relevant enterprise-wide initiatives</li><li>Design and deliver reporting for the enterprise to track Platinum Customer Experience results</li></ul>Minimum Qualifications<ul><li>1-2 years of relevant experience, preferred</li><li>Bachelor's required</li><li>Solutions-oriented, strategic thinker with attention to detail</li><li>Passion for and/or thorough understanding of the customer, with a focus on creating best-in-class digital customer experiences</li><li>Exceptional project management skills and ability to stay calm under pressure and flexible amidst change</li><li>Ability to proactively and independently identify opportunities for improvement and drive results</li><li>Strong verbal and written communication skills</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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