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<br><h4>Description</h4><h4><strong>Business Analyst, Customer Solutions</strong></h4><p>Are you interested in serving the needs of millions of customers at Fidelity's Workplace Investing, by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions?<br> As a Business Analyst in Customer Solutions Chapter, you will be a member of an Agile squad “Ideators” responsible for crafting an engaging experience for our clients in our Client Reporting &amp; Analytic product area. Day to day, you will work closely with a team of cross functional and dedicated squad members (product, technology, legal, compliance &amp; risk partners) responsible for delivering specific business goals.<br> In this role, you will work with your squad to provide effective product partnership through communication, risk mitigation, quality assurance, effective delivery and positive relationship building. you must be a highly motivated self-starter with a sense of ownership, attention to detail, and be an effective liaison between stakeholders and your team!<br></p><h4><strong>The Expertise and Skills You Bring</strong></h4><ul><li>Identify and document business requirements, current and future states, and provide constructive feedback for future process improvements </li><li>Experience with workflow design, data analysis, data visualization, and impact analysis </li><li>Familiar with the Agile methodology concept and experience in agile tools such as Jira, Confluence, Mural or similar Agile backlog management tools (training is available) </li><li>Define epics, user stories, acceptance criteria, facilitate story refinement sessions, and demo sprint deliverables </li><li>Participate and/or facilitate the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives </li><li>Perform end to end Business Acceptance Testing and ensure the traceability of test cases. </li><li>You take initiative to communicate issues/client feedback with Squad Leader/team and resolve issues in a timely manner </li><li>Strong written and verbal communication skills, including the ability to summarize and interpret information with key stakeholders such as Subject Matter Experts, and Business Partners </li><li>3-5 years transferable experience </li><li>Bachelor’s degree preferred </li></ul><h4><strong>The Team</strong></h4><p>WI Customer Solutions provides the WI Agile organization with business analysts and consultants that are responsible for helping the business achieve results. WI's mission is to help employers attract and retain talent by helping them create a successful benefits program that improves their employees' overall well-being. Benefits programs include solutions such as 401k plans, pension plans, employee stock plans, student debt assistance, digital websites and apps, workshops, and communication programs.<br></p>

Fidelity TalentSource

Business Analyst

<br><h4>Description</h4><p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an Operations Specialist to work in Merrimack, NH.</p><h4><strong>The Role</strong></h4><p>As an Associate Operations Specialist, you will be responsible for course and class logistics, tracking and roster management, and overall departmental administrative support. You will leverage your knowledge of Learning Platforms to implement dynamic learning experiences, continuously improve training implementation processes, and enhance the learner experience. You will build relationships with our Talent and Learning Partners and our Program Management team members to collaborate on deliverables that span across groups.</p><h4><strong>The Expertise and Skills You Bring</strong></h4><ul><li>Bachelor's Degree </li><li>Experience with a learning management system (LMS) </li><li>Experience with Microsoft Excel (including knowledge of Pivot Tables) to present basic reporting data to business partners </li><li>Experience with hosting and facilitating virtual meetings, including managing access, creating, and delivering polls, and organizing break out rooms (Zoom experience a plus) </li><li>Effective communication skills (written, oral, and presentation) </li><li>Demonstrate excellent project management skills and well-thought-out decision making </li><li>Ability to establish rapport with senior leaders, managers, vendors, and clients to gather requirements, assess needs, and communicate planned solutions </li><li>Ability to multi-task, manage your workload, and maintain flexibility in a work environment with changing priorities </li></ul><h4><strong>The Value you Deliver</strong></h4><ul><li>Training Delivery - Deliver consulting services to Technology Learning and Development in support of LMS; includes gaining an understanding of the customer's needs to recommend a training implementation solution. </li><li>Learning Platform Knowledge - Provide technical troubleshooting and assistance to LMS users in navigating and completing training, escalating issues to Corporate Technology group when needed; communicate issues and solutions to applicable internal users and internal customers, including the timely management of the Ticket Queue. </li><li>Relationship Management - Cultivate a broad network of relationships through mutual assistance, support and sharing information across Business Units for the setting up and maintaining training activities and establishing best practices. </li></ul><h4><strong>The Team</strong></h4><p>The Enterprise Technology Learning &amp; Development Operations team supports both the Strategic and the Talent and Learning BU Specific Training initiatives for Technology associates across the Firm. We provide Learning Experience paths for associates as well as Data and Analysis of Learning Goals for Sr. Leadership. This role is integral in creating a seamless experience for Technology Learners and Managers as they seek to grow their skills and understand their progress in Learning</p><h4><strong>Dynamic Working – Post Pandemic</strong></h4><p>Fidelity’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).</p>

Project Coordinator/Interview Scheduler

<h3><strong>Senior Hospitality Associate</strong></h3> <p>Join the Fidelity Real Estate Company by playing a key role in the regional workspace experience. This role reports to the <strong>Director, Facilities and Operations, </strong>in this role you will focus on hospitality service execution and onsite service delivery and assuring a magnetic and vibrant workday for all Fidelity associates Real Estate Company objectives. You will be an ambassador of the company hospitality mentality and responsible and responsible for meeting our global service promise standards and programs.</p> <p>The role is also responsible for delivering on strategy while providing, cross-functional support for the broader workspace experience team (Facilities, Amenities, Security, On-Site Tech Support, Associate Experience) to ensure the successful execution of business priorities across the region.</p> <p>Lastly, this position will focus on the execution and compliance of our experience and service standards within their assigned campus or office.</p> <p>Success in this role will result in the execution of our Fidelity Real Estate Company standards, achieving targets on experience happiness, and contributing to the retention of our talent in the organization.</p> <h3><strong>The Expertise You Have </strong></h3> <ul> <li>Undergraduate degree or relevant experience </li><li>Proven track record in hospitality is required, with preferred experience in Cross-functional team management, Hospitality/Customer Service and Commercial Real Estate. </li><li>Experience within the Financial Services industry is also valued. </li><li>Physical requirements include walking through buildings and occasionally performing light-duty activity such as moving IT (Informational Technology) equipment. </li><li>May need to work occasional extended hours (morning or evening) to support projects or activities. </li></ul> <h3><strong>The Skills You Bring </strong></h3> <ul> <li>Excel with meeting new people and networking and have a conscientious, thoughtful, and respectful demeanor </li><li>Have a consumer-first mentality with ability to identify and deliver against unmet needs </li><li>Excellent communication and interpersonal skills and a proficiency to influence others and build relationships </li><li>Exhibit confidence in communication </li><li>Demonstrate integrity, dependability, responsibility, accountability, self-awareness, and work ethic </li><li>Detail oriented with outstanding prioritization skills. </li><li>Highly inspired with a can-do approach and ability to problem-solve through a collaborative, unselfish, and team-oriented approach </li><li>You are proficient with Microsoft Office suite </li></ul> <h3><strong>The Value You Deliver </strong></h3> <ul> <li>Ensure the local site is functioning to quality standards and making recommendations to FREC teams if repairs or updates are required. </li><li>Identify and resolve issues with cleaning, IT, and conference room equipment. </li><li>Know and be able to implement building safety plans. </li><li>Support the execution of initiatives crafted to build connections between associates, including real estate workspace experience events, communications, and building walk-throughs. </li><li>Support the implementation of initiatives, processes, and strategy to further guest and associate experience. </li><li>Validating execution of global experience standards and standard operating procedures </li></ul> <h3><strong>The Team</strong></h3> <p>Fidelity Real Estate Company is the corporate real estate division of Fidelity Investments, providing a full range of services to Fidelity business units nationally and internationally. FRE runs more than 9 million square feet of space in the United States and overseas, including 13 North American and six international corporate sites, four critically important data centers and more than 200 retail investor centers. Our team is customer-centric; everything we do focuses on delivering solutions that meet the needs of Fidelity associates at all levels.</p>

Sr. Hospitality Associate

<br><h4>Description</h4><h4><strong>Cybersecurity Consultant (Internal Audit Facilitator)</strong></h4><p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments! We are currently sourcing for a Sr. Cybersecurity Consultant (Regulatory &amp; Audit) to work in Fidelity’s Enterprise Cybersecurity division in Boston, MA!</p><h4><strong>The Team</strong></h4><p>The Enterprise Cybersecurity (ECS) Regulatory &amp; Audit team helps ECS and corporate partners manage firm-wide cybersecurity risk by providing key support services. As part of Cyber Regulatory &amp; Audit, the ECS Internal Audit Engagement (IAE) team supports 25-30 internal audits annually. IAE seeks to reduce cyber risk through improved engagement and partnership with ECS Product Areas and Audit to ensure alignment, transparency, and efficiency throughout pre-audit, active audit, and post-audit efforts.</p><h4><strong>The Role</strong></h4><p>The ECS Internal Audit Engagement (IAE) team is seeking a hard-working and expert cybersecurity risk professional to support and partner with ECS Product Areas and Fidelity Corporate Audit. The role requires steadfast collaboration throughout the three phases of audit engagement: pre-audit (roadmap alignment, pre-audit control risk gap assessments, trend/theme analysis), active audit (risk quantification, drafting action plans, facilitating risk acceptances), and post-audit (action plan closure, reporting and metrics).</p><h4><strong>The Expertise and Skills You Bring</strong></h4><ul><li>Proven Risk Management and Mitigation experience </li><li>Strong Risk, Process, Cyber Threat Analysis, and Control Gap Assessment skill </li><li>Broad knowledge of cybersecurity threats and tactics </li><li>Understanding of NIST Cybersecurity Framework standards and practices, COBIT 5 </li><li>Knowledge of Operations &amp; Technology (identity &amp; access management; physical/personnel security; security ops assessments), Information Risk Management (vendor risk management; cloud computer security; data management), Software Development Process and application security. </li><li>Understanding of FAIR (Factor Analysis of Information Risk) cyber risk framework </li><li>Familiarity with Archer GRC, Jira, and ServiceNow </li></ul><h4><strong>General Business Skills</strong></h4><ul><li>Experience working as corporate/internal auditor or working with corporate audit function </li><li>Analyst mentality to deep dive into audit findings to understand and communicate risks and appropriate responses </li><li>Highly motivated, self-directed, independent problem solver with attention to detail. </li></ul><h4><strong>Responsibilities</strong></h4><ul><li>Partner with internal teams to identify ECS control gaps </li><li>Partner with Audit and ECS teams to confirm reported audit issues and perform FAIR quantitative risk assessments </li><li>Drafting responses (Action Plans) to address valid audit observations </li><li>Manage ECS Product Areas progress toward timely completion of action plans </li><li>Find opportunities to improve team processes to better support ECS Product Areas </li><li>Manage ECS Risk Acceptances </li><li>Maintain and make use of metrics that support various reports and critical meetings </li><li>Partner w/ ECS Product Areas to gain in-depth understanding of roadmaps, backlogs, etc. </li></ul><h4><strong>Education and Experience</strong></h4><ul><li>Bachelor’s degree (or equivalent experience) in technology, computer science, or engineering strongly preferred </li><li>5+ years’ experience in cybersecurity risk management, technology operations, system analysis, and/or project management </li><li>Certification a plus: CISSP (Information Systems Security Professional), CEH (Certified Ethical Hacker), CISA (Certified Information Systems Auditor) </li></ul><h4><strong>Dynamic Working</strong></h4><p>At Fidelity TalentSource, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we call “Dynamic Working.” Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.</p>

4 Project Management / Professional Services Jobs in New Hampshire