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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. How will you make an impact in this role?The Information Security Manager position resides in IT Asset Management and will manage the software strategy for Technology Risk and Information Security. The successful candidate is expected to drive the assessment and optimization of software, reducing single point solutions and leveraging multi-capable platforms.&nbsp; The manager will accomplish this effort by conducting analysis and collaborating with business partners, leadership and architecture to identify and drive strategic opportunities for software capabilities and improving alignment and visibility to software contract renewals and plans.Responsibilities may include, but are not limited to, the following: <ul><li>Identifying and gaining an understanding of software products, contracts and associated key partners.</li><li>Facilitating a Software Optimization Review Board consisting of leadership across the organization.</li><li>Analyzing software product renewals and costs for timing of Software Optimization Review Board discussions and decisions.</li><li>Aligning plans and agendas to strategic and tactical priorities. </li><li>Designing a portal and reporting capability to provide visibility into the organization's software purchases and contracts.&nbsp;</li><li>Facilitating resolution of actions, risks, issues and changes related to the program.</li><li>Communicating and collaborating to build consensus across stakeholders.</li></ul>Minimum QualificationsThe successful candidate for this position must be a proven initiative-taker with the ability to manage multiple priorities for various stakeholders. In addition, the candidate must possess the following qualifications:<ul><li>5+ years of experience in program, project management or strategic data analysis with proven track-record in defining process constructs and winning outcomes.</li><li>Proven ability to synergize large amounts of data and information to identify required actions and decisions. </li><li>Embraces an outcome-focused mindset.</li><li>Experience performing technical data analysis using input from multiple data sources.</li><li>Proven ability to collaborate and influence others without direct authority and with a focus on creating buy-in.</li><li>Experience with rapid and iterative software development methodologies.</li><li>Proven track-record managing large, complex projects with multiple partners.</li><li>Able to challenge the status quo and drive creative ideas and solutions.</li><li>Recognizes the importance of teamwork to achieve objectives.</li><li>Adapts to change quickly and easily.</li><li>Knows when to escalate decisions and when to make on the spot decisions.</li></ul>Preferred Qualifications<ul><li>Experience with Software Asset Management or software procurement and contracts.</li><li>Experience developing reports utilizing Power BI.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Information Security Manager - IT Asset Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Job Description:<ul><li>The Automation&amp; GenAI team will focus on developing and executing upon the Automation &amp; GenAI strategy &amp; priorities for ICS (International Card Services) which is the issuing business for AmEx through rapid testing, learning and broad scaling across ICS markets.</li><li>Accelerating and scaling GenAI pilot programs through scope definition, coordination, and ongoing centralized support (e.g., analysis, change management, communications) for dedicated pilot teams</li><li>Rapidly operationalizing GenAI initiatives at scale through development of rollout and scaling plans that quickly shift pilots from learnings to benefit realization, enabling teams to fail fast when appropriate</li><li>Serving as a center of excellence for all automation needs across ICS</li><li>Providing compliance and risk management support for each unique use case to ensure responsible and thoughtful use of GenAI technology in accordance with AXP and regulatory policies</li></ul>The experienced product leader will create, execute, and own delivery strategy and plans for Automation &amp; GenAI roadmap that meet business and customer needs. They will design, develop, and manage activities for a product or group of products from definition and planning through production, release, and end of life, while also partnering with stakeholder teams to enhance and refine product strategies and roadmaps. The role also serves as the central resource with design, process, development, test, quality, and marketing, throughout all stages of a product’s lifecycle. The role will also manage the features backlog by identifying and prioritizing features and capabilities through direct input with customers, analysts, developers and architects and knowledge of the domain, while also facilitating resolution of risks, issues and changes related to the product development lifecycle.The role will require a deep understanding and expertise of using Automation and GenAI tools to redesign complex business processes. The candidate will need a deep knowledge of Automation tools, Gen architecture, development frameworks, and troubleshooting to support execution of GenAI product development. The role requires effective collaboration with Senior Leaders of all band levels across American Express more broadly.Additionally, the effective candidate will be able to lead through ambiguity, coach effectively and inspire followership within a matrixed organization. Finally, the candidate will have to have a commitment to continuous learning and development which is very critical to this role - you will be known as a thought leader across the ICS and enterprise, and will need to translate complex technical topics to a broad audience.Key Responsibilities Include:<ul><li>Developing and executing strategic roadmaps for Automation and GenAI product development in alignment with strategic vision, in coordination with developers, engineers, and business owners from across the globe</li><li>Establishing the strategic approach for the management and monitoring of a product or related group of products based on broad functional goals, guiding team in building the business case and ensuring that the team stays on top of the competitive landscape and the industry environment</li><li>Drive day-to-day product decisions and progress to enable timely delivery of product roadmaps&nbsp;</li><li>Collaborating with cross-functional teams to ensure that automation products meet business and customer needs and adhere to regulatory requirements</li><li>Thought leadership/creative problem solving to accelerate technological innovation for AXP and drive progressive improvement</li><li>Aligning the team with necessary regulatory requirements, assisting staff in navigating Risk, Legal or Compliance requirements</li><li>Reviewing the identified technical problems and solutions delivered by the team; accountable for accurate and timely identification of risks, issues and changes required for their products or related group of products</li><li>Developing strong working relationships with executive leaders, business partners, and stakeholders to achieve results and enact wide-scale impact across the enterprise</li><li>Driving project delivery by fostering teams, managing relationships with stakeholders, identifying opportunities and obstacles/risks, developing strategic recommendations, and ensuring deliverables are optimally executed</li><li>Monitoring external perspectives and developments in GenAI and innovation more broadly and incorporating them into to Amex roadmaps and decisioning as relevant</li><li>Effective people leadership and acting as a coach and mentor to direct reports and other junior colleagues</li></ul>Minimum Qualifications<ul><li>Bachelor's degree in Computer Science, Engineering, Business, or a related field. Master’s degree preferred.</li><li>7+ years of product management experience in a highly regulated environment</li><li>Experience of successfully leading delivery and implementation of complex, large-scale, high-performance products, applications, or other solutions&nbsp;</li><li>Proficient knowledge of Agile and Scrum development methodologies and IT project management</li><li>Proven experience creating and delivering new product strategies &amp; execution, including feature prioritization, product road mapping, and requirements management</li><li>Strategic, big-picture thinker with demonstrated interest in Generative AI and innovation with strong business acumen and high degree of creativity in identifying opportunities for products, services, new processes and systems</li><li>Proven relationship-builder with strong consultative and collaborative skills to partner with business leaders to devise solutions to complex business challenges</li><li>Experience in User Experience research and design, a familiarity with design thinking principles</li><li>Comfortable working in an environment with tight deadlines and managing through making decisions with imperfect information</li><li>Excellent oral and written communication and presentation skills, including the ability to articulate complex issues in a simple, non-technical manner, to fluently bridge business and technical discussions, and to tailor communication to various audiences</li><li>Demonstrated ability to build and manage high performance teams</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director- Automation and Gen AI Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you will learn and grow as we help you create a career journey that is unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you will be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values and powerful backing promise to provide the world’s best customer experience every day. And we will do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.Join Team Amex and let's lead the way together.Global Merchant Services, the merchant network of American Express, acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. This position will report to the leader of the new MS – U.S. Quality &amp; Oversight team and be responsible for supporting operational risk and governance efforts for the broader MS - U.S organization.&nbsp;This is a brand new, high-visibility position and offers a unique opportunity to contribute to the design and build effective processes from the ground up. The role will provide an opportunity for the Analyst to learn the Global Merchant &amp; Network Services business, gain experience working as part of a global organization, drive and lead key projects, as well as gain deep industry insight into some of the most strategic segments of the merchant business while focusing risk culture and compliance efforts. This position will play a valuable role bringing data components together, researching, analyzing, and preparing data and insights and reporting in support of effectively managing operational risks, in accordance with the company’s risk framework and policy.Responsibilities:<ul><li>Support the development &amp; roll out of an enhanced and streamlined MS-U.S. quality and oversight support model to ensure compliance with enterprise governance.</li><li>Collaborate with partners to ensure processes are documented appropriately and trainings, tools and resources reflect current rules &amp; guidance for MS-U.S. colleagues.</li><li>Research, analyze and prepare data, insights and reporting for analysis, process validation and improvement as well as broad strategy development.</li><li>Support projects with data, reporting, analysis and more</li><li>Play an active role, contributing ideas and recommendations to help design and build effective business processes and reporting from the ground up</li><li>Review and analyze practices, processes and data across a variety of MS – U.S. teams.</li><li>Function as conduit to other parts of the Enterprise as needed to drive business results.</li><li>Share and leverage best practices across the team and with other GMNS Business Analyst colleagues.</li></ul>Qualifications:<ul><li>Strong analytical skills, comfortable using data to formulate and support theories.</li><li>Decisive self-starter with high degree of accountability and ability to exercise sound business judgment and clear, independent decision-making.</li><li>Proven Project Management Skills with the ability to manage multiple, complex, time sensitive items simultaneously.</li><li>Ability to influence across all levels and to develop relationships with leaders, peers, and control and compliance teams.</li><li>Strong verbal, written, interpersonal and presentation skills allowing for clear and appropriate messaging for multiple levels/audiences.</li><li>Resilient collaborator with proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.</li><li>Ability to work cohesively with senior leaders.</li><li>Proven ability to learn business systems, including reporting and CRM tools.</li><li>Power BI, Power Apps, PowerPoint, Excel, Salesforce skills. SQL, Python, Tableau recommended. Microsoft Project, Planner, MS Visio and Archer technology platforms a plus.</li><li>BA/BS Degree required.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Business Analyst

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?The Business Analyst will be part of the Merchant Services U.S. Quality &amp; Oversight team. MS –U.S. Quality &amp; Oversight engages across all client-facing organizations within MS - U.S., including Client Management, Partner Management, Merchant Acquisition and Marketing. This is a newly created team in the business, designed to play a pivotal role in shaping our strong risk management culture and to define our strategy and compliance efforts for the U.S. This position will deliver business analytics support as we monitor and assess robust processes and procedures and lead the design and implementation of initiatives to ensure the business is effectively managed in accordance with risk appetite, as well as mitigate new risks as they arise, in accordance with the company’s risk framework and policy.The role will provide an opportunity for the Business Analyst to learn the Global Merchant &amp; Network Services business, gain experience working as part of a global organization, drive and lead key projects, as well as gain deep industry insight into some of the most strategic segments of the merchant business and how they are appropriately driving quality and consistency while controlling operational risk. Through project management, process review and uplifts, and more the Business Analyst will collaborate across the business unit in support of Quality &amp; Oversights goals, ensuring the business is effectively positioned to identify, remediate, and reduce risk.Responsibilities:<ul><li>Research, analyze and prepare data and insights for analysis and Quality &amp; Oversight strategy development.</li><li>Analyze business data and generate insights relating to operational risk issues and events, key performance indicators, customer relationship management systems, etc.</li><li>Lead and/or participate on projects in support of compliance and regulatory requirements </li><li>Create reporting (regular and ad hoc) and recaps to be shared with leadership </li><li>Play an active role, contributing ideas and recommendations to help drive process improvements</li><li>Share and leverage best practices across the team, broader Quality &amp; Oversight functions and more </li></ul>Qualifications:<ul><li>Proven decision making and problem-solving capabilities.</li><li>Strong analytical and strategic thinker; able to be agile and move projects forward to drive results</li><li>Excellent organization and project management skills.</li><li>Strong verbal and written communication skills.</li><li>Ability to manage multiple projects at various stages simultaneously and with agility.</li><li>Demonstrated collaboration skills, able to drive results working across multiple partners at various levels throughout the organization.</li><li>Ability to work cohesively with senior leaders and peers</li><li>Proven ability to learn business systems, including reporting and CRM tools.</li><li>Advanced PowerPoint, Excel, Salesforce skills. Visio, Archer, Power BI, Power Apps, Project and/or Planner recommended </li><li>2 years of similar work experience.</li><li>Bachelor's Degree preferred</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.US Job Seekers/Employees -&nbsp;Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Analyst-Risk Management

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Talent Acquisition Partner to join in any of our regions!&nbsp;The Team&nbsp;At Fidelity, our greatest asset is our associates, and we focus on building an environment that allows people to perform at their best and make an impact. We are passionate about attracting strong talent to the firm to help drive business results. Fidelity TalentSource is the talent acquisition team within Enterprise Human Resources that focuses on Fidelity Investments temporary staffing needs.&nbsp;&nbsp;Our Talent Acquisition Partners are critical members of our HR team who provide subject matter expertise to managers, including internal and external employment market trends, while maintaining deep knowledge of their strategic objectives and workforce plans.&nbsp;&nbsp;The Role&nbsp;As a Talent Acquisition Partner, you will partner with hiring managers in specific business units, gain knowledge about their business, understand their staffing needs, and successfully deliver high quality candidates for temporary openings. As a full desk partner, you will source, interview and place contingent workers across multiple subject areas including technology, professional and administrative. You will provide hiring subject matter expertise to managers with regards to the internal and external employment market trends and maintain deep knowledge of their strategic objectives and workforce plans.&nbsp;&nbsp;This role can be based in the following regions: Boston, Smithfield, Merrimack, Raleigh/Durham, Covington and Westlake.&nbsp;The Expertise and Skills You Bring&nbsp;<ul><li>5+ years of relevant full cycle recruiting experience with a search agency, RPO provider or a corporate recruiting team.&nbsp;</li></ul><ul><li>Experience with Applicant Tracking Systems (ATS) such as Bullhorn or Workday and advanced recruiting techniques like Boolean search strings, X-ray searches and use of other strategies and tools.&nbsp;&nbsp;</li></ul><ul><li>Solid knowledge of the recruiting lifecycle components including sourcing, qualifying, and assessing candidates, interviewing, and negotiating offers.&nbsp;</li></ul><ul><li>Highly developed staffing expertise, deep organizational knowledge, and sound discernment in order to contribute to the business and build credibility with clients.&nbsp;&nbsp;</li></ul><ul><li>Skilled ability to develop a sourcing strategy that includes education on inclusive hiring practices, a consultative approach toward using market data and industry research to guide managers through the candidate selection process and improve the overall delivery of talent.&nbsp;&nbsp;</li></ul><ul><li>Maintaining relationships with previous workers and finding opportunities to redeploy them&nbsp;</li></ul><ul><li>Building talent pipelines and attracting high-quality, experienced talent (technical and non-technical) across numerous markets and professional communities&nbsp;</li></ul><ul><li>Crafting company awareness, selling an opportunity, and developing active interest from talent for openings.&nbsp;</li></ul><ul><li>Operating independently in a collaborative environment, navigate ambiguity independently, influence partners, and make recommendations to refine the selection process ensuring projects stay on-track.&nbsp;</li></ul><ul><li>Attention to detail and the ability to prioritize competing demands.&nbsp;</li></ul>COVID Work Policy&nbsp;Safety is our top priority! Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role.&nbsp;Dynamic Working – Post Pandemic&nbsp;Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.&nbsp;Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.&nbsp;Company Overview&nbsp;At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.&nbsp;Accommodation Language&nbsp;Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following:&nbsp;&nbsp;For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a>, or by calling 800-835-5099, prompt 2, option 2&nbsp;For roles based in Germany: Contact <a href="mailto:accomodationsgermany@fmr.com" target="_blank">accomodationsgermany@fmr.com</a>&nbsp;For roles based in Ireland: Contact <a href="mailto:accomodationsireland@fmr.com" target="_blank">accomodationsireland@fmr.com</a>&nbsp;&nbsp;Fidelity Privacy policy&nbsp;&nbsp;<h4>Company Overview</h4>&nbsp; Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com(opens in a new tab). We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity Investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com(opens in a new tab).Fidelity’s hybrid working model&nbsp;(opens in a new tab)blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Fidelity TalentSource

Talent Acquisition Consultant

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.How will you make an impact in this role?This is an opportunity to part of the Enterprise Data Privacy (the technical implementation of Privacy Capabilities , GDPR compliant processes and external data sharing) while heavily influencing a series of Enterprise Technology capabilities (e.g. AI/ML, Big Data, Cloud, Real-Time Event Processing &amp; Analytics, etc.) and Privacy counsel to support the end-to-end development and execution of Amex's data management strategy, and to drive engineering excellence.Roles &amp; Responsibilities:- <ul><li>Be a very skilled engineer with experience across programing languages, data integration technologies and data management pipelines.</li><li>Partner with business, product, engineering, and data science teams to unlock the power of using data across Amex by translating business requirements/problems to solutions, products, or services.</li><li>Partner Enterprise Tech Data Strategy &amp; Architecture team to develop and implement software that meets the technology and business' needs including creating a highly scalable data management pipelines comprising of operational and product data to build a Data fabric foundation for the company.</li><li>Engineer complex solutions and ensure that they are in alignment with the data architecture principles, standards, strategies, and target states.</li><li>Adopting industry leading technologies to support best-in-class business capabilities for high quality computing and data storage solutions</li></ul>Qualifications : <ul><li>B.Tech. / B.E. /&nbsp;M.Tech. / M.S. in Computer Science or relevant field</li><li>4 to 8&nbsp;years of experience in design and development of&nbsp;highly -scalable&nbsp;applications and platform development</li><li>Extensive hands-on experience building services using these technologies&nbsp;( Java,&nbsp;Springboot, Microservices)</li><li>In depth knowledge and Hands-on working experience on Restful web services</li><li>Good Knowledge in messaging systems: Kafka/RabbitMQ</li><li>Working knowledge of SQL and NoSQL database technologies.</li><li>Knowledge on unit testing frameworks (Junit,&nbsp;Jest ,&nbsp;Spock etc) and code quality control platforms like Sonar</li><li>CI/CD development environments/tools: Git, Maven, Gradle, Docker, Kubernetes, Jenkins, Azure DevOps</li><li>Good to have -&nbsp;Experience in implementing Distributed&nbsp;Cache(Redis/Hazlecast)</li><li>Well-Versed with Logging and Metrics tools and technologies (ELK/Splunk/Grafana)</li><li>Strong&nbsp;hands on&nbsp;development skills to prototype technical solutions.</li><li>Strong desire to inspire change, and ability to adapt to change quickly. Willing to learn new and emerging technologies.</li><li>Hosted &amp;&nbsp;Participatedin architecture Review &amp; Design/Code Review events.</li><li>Hands on System Designing experience.</li><li>Exceptional communication and interpersonal skills - including negotiation, facilitation, and consensus building skills; ability to influence and persuade, without direct control.</li><li>Practitioner of Agile (Scrum)&nbsp;methodology</li><li>Have excellent written and verbal communications skills. Create and deliver effective presentations to Senior Leadership.</li><li>Familiarity with design patterns and anti-patterns</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

Engineer - Java, Spring boot - Enterprise Data Management Engineering

<h4>You Lead the Way. We’ve Got Your Back.</h4>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the US Consumer Services Control Management Governance team is to establish the Operational Risk and Controls strategy for US Consumer Services set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.US Consumer Services is looking for a Senior Manager of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Senior Manager, US Consumer Services Governance will lead Exam Management and Risk Oversight:<ul><li>Lead the day-to-day external exam management process, partnering with the Enterprise functions (e.g., strategy, response, data request compilation, action implementation, and regulatory adherence)&nbsp;</li><li>Facilitate processes to ensure and monitor the integration of regulatory changes &amp; updates into the Operational Risk framework and training materials&nbsp;</li><li>Support internal review processes (e.g. Internal Audits, Independent Compliance Testing, Independent Risk Management) and act as an advisor to partners to share cross-business unit learnings&nbsp;</li><li>Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the Busines unit</li><li>Support risk and controls governance forums for US Consumer Services, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums from a regulatory perspective </li><li>Provide support to develop the operational risk framework to enable effective risk management and decision making in the BU&nbsp;</li></ul><h4>Required Qualifications:&nbsp; </h4><ul><li>4+ Years experience in&nbsp;operational risk management (e.g., within Risk, Exam Management and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities </li><li>Self-starter with ability to partner with multiple stakeholders to address regulatory requests in a comprehensive and consistent manner</li><li>Strong&nbsp;business acumen, project management, communication, and interpersonal skills&nbsp;</li><li>Experience in process governance, with an understanding of&nbsp;processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Proficient in MS Suite</li></ul><h4>Preferred Qualifications:&nbsp; </h4><ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous&nbsp;</li><li>Experience in at least one of the following: &nbsp;<ul><li>Facilitating the operational risk exam management processes&nbsp;</li><li>Translating operational risk strategy and appetite into execution guidelines </li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds </li><li>Oversee the implementation of the operational risk governance frameworks &nbsp;</li><li>Communicating and ensuring understanding and adherence to operational risk procedures and standards &nbsp;</li></ul></li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager, U.S. Consumer Services Control Management, Exam Management and Risk Oversight

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp; Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp; American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp; And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp; Find your place in technology on #TeamAmex. The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.How will you make an impact in this role?The Digital Workplace (DW) organization within American Express is responsible for making Amex one of the world’s best companies for colleagues to work for via predictive, personalized, and easy-to-use technology experiences for all colleagues. The team supports a portfolio of communications, collaboration, and productivity tools on desktop and mobile for colleagues globally, whether they are working onsite, hybrid or fully virtual. The Product Management Strategic Partnerships team within DW is focused on empowering colleagues to work better, smarter and faster by enabling DW to deliver products/features that are easy to use and are informed by evolving colleague needs.Our DW product teams benefit from understanding how our tools intersect with the people who use them every day, our colleagues. Education and product resources are essential to providing colleagues with a great user experience across the DW product portfolio. This role will drive strategies and develop programs for a global product education program, creating curriculums, consistency in content, and upskilling those delivering training. Given that there are other internal organizations that support the same colleague base, collaboration across all colleague-facing tools will help ensure that we collectively are providing the best possible colleague experience.In this role, the Project Manager will:<ul><li>Own and build education curriculum for the DW product portfolio.</li><li>Govern the product resources &amp; templates used across DW</li><li>Partner with global training leads across our servicing partners to provide consistent instructor led-training</li><li>Respond to questions and troubleshoot colleague challenges with products via learning channels</li><li>Analyze data and metrics from learning to build dashboards and make recommendations on how to increase engagement and show impact </li><li>Create and manage metrics to report on program usage and participant sentiment </li><li>Partner with stakeholders to own and produce communications based on needs</li><li>Learn about the needs of colleagues and build creative solutions to support learning &amp; development</li><li>Understand the importance of diversity, inclusion, and accessibility within our tools</li><li>Work adjusted hours to overlap with our global colleague base</li></ul>Minimum QualificationsExperience &amp; Qualifications:<ul><li>Experience with project management</li><li>Experience with product training, user guide creation and/or customer targeting and segmentation</li><li>Passionate about learning &amp; development and customer success</li><li>Relationship management and interacting daily with colleagues and leaders</li><li>Self-starter with high level of accountability and the ability to thrive in ambiguous, open-ended challenges</li><li>Effective communicator, adept with communication at all levels</li><li>Experience with creating and managing detailed processes</li><li>Experience with reporting and analytics</li><li>Outstanding at problem-solving and project management capabilities</li><li>Understanding of current technologies and digital landscape is a plus but not essential</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Project Manager

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.This Sr. Client Manager (CLM) position is responsible for managing a portfolio of approximately 70-90 merchants from B2C and B2B companies representing approximately $900M in annual American Express charge volume. These are well-known brands across various industries and verticals including restaurant, retail, lodging, business, and professional services.&nbsp;Responsibilities include managing and expanding American Express’ merchant relationships through developing and delivering valuable insights, solutions, consultation, and creativity. This includes establishing deep, mutually beneficial, and profitable, relationships with the merchants and driving incremental revenue to the merchant and Amex. By understanding the merchant's organization and industry and applying knowledge of American Express, CLMs serve as consultants within Amex to develop and sell customized Amex solutions that help merchants manage and optimize their investments, payment processing and card acceptance experiences.Do you enjoy a dynamic, collaborative work environment where you can make a mark? Are you someone who knows how to drive significant business results and new partnerships? Are you excited to join a team culture that is opportunistic, innovative, accountable, customer-oriented, and results-focused? If so, this role is for you.In this role, the responsibilities are to:<ul><li>Manage a portfolio of approximately 70-90 strategic cross-industry merchants</li><li>Establish and build strong relationships through consistent in-person interaction with merchants regarding their business model, industry, marketplace, etc.</li><li>Identify and expand existing business relationships, increase acceptance with Merchants, and develop strategic portfolio / account plans</li><li>Provide proactive consultation to drive business growth and improve customer satisfaction</li><li>Develop and execute strategic account plans to grow Amex revenue, market share and profitability</li><li>Increase Amex relevance by consistently and effectively communicating the value story</li><li>Consistently track / evaluate business results with a focus on moving opportunities through sales pipeline</li><li>Build and leverage relationships with internal network to efficiently execute against account growth plans</li><li>Increase Merchant Satisfaction (NPS score)</li></ul>Minimum Qualifications:<ul><li>Strong track record of relationship management and consultative selling skills with a demonstrated ability to establish, maintain and deepen partnerships with customers, and identify and drive profitability within the portfolio</li><li>Strong analytical skills with a focus on manipulating merchant metrics in excel to determine portfolio strategy / approach</li><li>Strong negotiation, influencing and collaboration skills are required</li><li>Highly customer focused, a self-starter and a results-driven individual</li><li>Ability to articulate value proposition and connect it to the customer’s business model</li><li>Strong presentation/negotiation skills and the ability to build rapport and credibility</li><li>Proven success of influencing and collaborating with C-level decision makers</li><li>Excellent oral/written communication and be proficient in MS Office applications</li><li>Ability to communicate frequently, candidly, and clearly. Ability to listen and adapt/pivot approach</li><li>Bachelors Preferred</li><li>Position is virtual with candidate residing in NYC area. This includes New Jersey, Connecticut, and New York. Local travel required 40%&nbsp;</li></ul>Preferred Qualifications:<ul><li>Excellent financial skills, strong qualitative and analytical skills, and the ability to prepare financial analysis to support value propositions and support growth proposals</li><li>Minimum of 5 years of proven success in account management/sales and portfolio planning preferred</li><li>Knowledge of the Merchant / acquiring business and/or the U.S. payments industry are strongly preferred.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Client Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.American Express Credit &amp; Fraud Risk is a place to create, innovate, and collaborate, to push the boundaries on providing a world-class customer experience. Credit &amp; Fraud Risk colleagues are the industry’s most innovative thinkers and creative problem solvers with access to cutting edge tools and one of the world’s most valuable datasets. You’ll have the power to identify insights and actions that can have a meaningful impact on our customers and our business.The successful candidate will join the Banking Onboarding CBO Risk team, which is a team of highly skilled analytical professionals that defines policy and procedures, designs strategy, partners in building banking capabilities, and develops monitoring controls.This position would participate in foundational controls and processes compliant with Banking regulations, for commercial and consumer banking programs.&nbsp; In this role, you will collaborate with the multiple partners including product teams, legal, compliance, servicing operations, Digital Banking platform, technology, vendors, and capabilities teams.&nbsp; Successful candidates implement compliant strategies that drive great customer experience and offer robust fraud and credit controls.Key responsibilities include:<ul><li>Risk Management Strategy: Design and execute First Party Fraud risk management strategies for American Express Deposit Products, monitor growth and trends in the portfolio and evaluate new data sources to enhance First Party Fraud risk strategies.</li><li>Develop, enhance, and monitor capabilities and controls that support industry leading loss rates as well as best in class customer experience for new product launches and product enhancements.</li><li>Execution of risk-related policies, procedures, and strategic initiatives: Critically evaluate our risk-related policies and procedures and drive execution of the next generation of improvements and strategic initiatives.</li><li>Driving profitable growth: Work with Capabilities, Product, Compliance and Servicing partners to ensure timely execution of risk controls.</li></ul>Qualifications:<ul><li>3+ years of banking and/or lending experience, across the fraud life cycle. Background/ experience in analytics preferred.</li><li>Fluency with data manipulation tools like Python, Tableau, or SQL plus experience in data-driven decision making strongly preferred.</li><li>Exceptional problem solving and analytical skills and strong project management and communication skills to work effectively in a team environment.</li><li>Solid critical thinking and analysis in technical scenarios, attention to detail and able to synthesize large amounts of data and formulate creative and innovative solutions to complex problems.</li><li>Able to work in a very dynamic environment. Direct experience working with cross-functional internal teams and external vendors to implement strategies and drive results.</li><li>Strategic thinking, ability to work independently and prioritize in real-time.</li><li>Bachelor's or Master’s degree or equivalent work experience in risk management, especially deposit &amp; operational risk (Masters in Science, engineering/tech, math/stats or MBA degree a plus).</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

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