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<br><h4>Description</h4>                4 Month Contract<br><br> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Service Desk Specialist to work in Fidelity’s Enterprise Infrastructure Group!<br> The Service Desk Specialist role is to ensure hardware and software functionality for internal end users. As a Service Desk Specialist, you will provide hardware and software support for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer facing associates and those who are in direct support of carrying out our business objectives. In addition to one’s technical acumen, we expect a high attention to detail, outstanding customer service, and one’s ability to build a rapport to optimally elicit essential details from the user. <h4>Responsibilities:</h4><ul><li>Record, track, and detail all interactions in the appropriate ticketing tool, as well as identify and raise critical incidents to the next level if needed. </li><li>Diagnose and solve hardware and software issues </li><li>Research issues using available internally available resources </li><li>Approach each interaction with a “Customer Obsessed” mentality </li><li>Evaluate documented resolutions and analyze trends </li><li>Support various types of end users, from software engineers and financial associates, to top executives </li></ul><h4>Qualifications:</h4> (Required) <ul><li>High-level customer service and interpersonal skills </li><li>Strong written and verbal communication skills </li><li>Ability to quickly absorb and retain information </li><li>Strong documentation and organizational skills </li><li>Ability to work well on a team in a fast-paced environment </li><li>Ability to type a minimum of 40 wpm </li><li>Working knowledge of computers and networks </li><li>Excellent troubleshooting skills </li></ul> (Preferred) <ul><li>Associate degree, technical certification, or equivalent work experience is preferred </li><li>Previous experience in a Help Desk Support role is a plus </li><li>Experience supporting Microsoft Windows 7 &amp; 10 </li><li>Experience supporting Microsoft Office 2010 &amp; O365 </li><li>Experience supporting Apple MacOS and Apple mobile products </li><li>Experience with ServiceNow, or other ticketing systems is a plus </li><li>Knowledge of ACD telephony systems </li><li>Experience supporting remote workers in a corporate environment </li></ul><h4>Additional Considerations</h4><ul><li>The initial paid training will be conducted Monday – Friday. The start times of training will vary depending on the candidate’s location. Once training is complete, your shift be adjusted to align with the business need. </li><li>Equipment will be provided </li><li>We primarily operate during market hours, but evening, weekend, and overnight shifts may also be available </li></ul><h4>Company Overview</h4> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry! We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource.<br> For information about working at Fidelity TalentSource, visit FTSJobs.com. <h4><strong>Information about Fidelity Investments</strong></h4> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.<br> Fidelity Investments and Fidelity TalentSource are equal opportunity employers.                                                            <br>

Fidelity TalentSource

End User Technician

<br><h4>Description</h4>                Part Time 20 Hours Per Week<br><br> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Service Desk Specialist to work in Fidelity’s Enterprise Infrastructure Group!<br><br> The Service Desk Specialist role is to ensure hardware and software functionality for internal end users. As a Service Desk Specialist, you will provide hardware and software support for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer facing associates and those who are in direct support of carrying out our business objectives. In addition to one’s technical acumen, we expect a high attention to detail, outstanding customer service, and one’s ability to build a rapport to optimally elicit essential details from the user. <h4>Responsibilities:</h4><ul><li>Record, track, and detail all interactions in the appropriate ticketing tool, as well as identify and raise critical incidents to the next level if needed.</li><li>Diagnose and solve hardware and software issues</li><li>Research issues using available internally available resources</li><li>Approach each interaction with a “Customer Obsessed” mentality</li><li>Evaluate documented resolutions and analyze trends</li><li>Support various types of end users, from software engineers and financial associates, to top executives</li></ul><h4>Qualifications:</h4> (Required) <ul><li>High-level customer service and interpersonal skills</li><li>Strong written and verbal communication skills</li><li>Ability to quickly absorb and retain information</li><li>Strong documentation and organizational skills</li><li>Ability to work well on a team in a fast-paced environment</li><li>Ability to type a minimum of 40 wpm</li><li>Working knowledge of computers and networks</li><li>Excellent troubleshooting skills</li></ul> (Preferred) <ul><li>Associate degree, technical certification, or equivalent work experience is preferred</li><li>Previous experience in a Help Desk Support role is a plus</li><li>Experience supporting Microsoft Windows 7 &amp; 10</li><li>Experience supporting Microsoft Office 2010 &amp; O365</li><li>Experience supporting Apple MacOS and Apple mobile products</li><li>Experience with ServiceNow, or other ticketing systems is a plus</li><li>Knowledge of ACD telephony systems</li><li>Experience supporting remote workers in a corporate environment</li></ul><h4>Additional Considerations</h4><ul><li>The initial paid training will be conducted Monday – Friday. The start times of training will vary depending on the candidate’s location. Once training is complete, your shift be adjusted to align with the business need.</li><li>Equipment will be provided</li><li>We primarily operate during market hours, but evening, weekend, and overnight shifts may also be available</li></ul><h4>Company Overview</h4> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry! We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource.<br> For information about working at Fidelity TalentSource, visit FTSJobs.com. <h4><strong>Information about Fidelity Investments</strong></h4> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.<br> Fidelity Investments and Fidelity TalentSource are equal opportunity employers.                                                            <br>

<br><h4>Description</h4>                Part Time - 20 Hours/Week<br><br> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Service Desk Specialist to work in Fidelity’s Enterprise Infrastructure Group!<br><br> The Service Desk Specialist role is to ensure hardware and software functionality for internal end users. As a Service Desk Specialist, you will provide hardware and software support for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer facing associates and those who are in direct support of carrying out our business objectives. In addition to one’s technical acumen, we expect a high attention to detail, outstanding customer service, and one’s ability to build a rapport to optimally elicit essential details from the user. <h4>Responsibilities:</h4><ul><li>Record, track, and detail all interactions in the appropriate ticketing tool, as well as identify and raise critical incidents to the next level if needed.</li><li>Diagnose and solve hardware and software issues</li><li>Research issues using available internally available resources</li><li>Approach each interaction with a “Customer Obsessed” mentality</li><li>Evaluate documented resolutions and analyze trends</li><li>Support various types of end users, from software engineers and financial associates, to top executives</li></ul><h4>Qualifications:</h4> (Required) <ul><li>High-level customer service and interpersonal skills</li><li>Strong written and verbal communication skills</li><li>Ability to quickly absorb and retain information</li><li>Strong documentation and organizational skills</li><li>Ability to work well on a team in a fast-paced environment</li><li>Ability to type a minimum of 40 wpm</li><li>Working knowledge of computers and networks</li><li>Excellent troubleshooting skills</li></ul> (Preferred) <ul><li>Associate degree, technical certification, or equivalent work experience is preferred</li><li>Previous experience in a Help Desk Support role is a plus</li><li>Experience supporting Microsoft Windows 7 &amp; 10</li><li>Experience supporting Microsoft Office 2010 &amp; O365</li><li>Experience supporting Apple MacOS and Apple mobile products</li><li>Experience with ServiceNow, or other ticketing systems is a plus</li><li>Knowledge of ACD telephony systems</li><li>Experience supporting remote workers in a corporate environment</li></ul><h4>Additional Considerations</h4><ul><li>The initial paid training will be conducted Monday – Friday. The start times of training will vary depending on the candidate’s location. Once training is complete, your shift be adjusted to align with the business need.</li><li>Equipment will be provided</li><li>We primarily operate during market hours, but evening, weekend, and overnight shifts may also be available</li></ul><h4>Company Overview</h4> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry! We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource.<br> For information about working at Fidelity TalentSource, visit FTSJobs.com. <h4><strong>Information about Fidelity Investments</strong></h4> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.<br> Fidelity Investments and Fidelity TalentSource are equal opportunity employers.                                                            <br>

<br><h4>Description</h4>                Job Description <br> This Lead End User Support Specialist position provides end-user technology support for the Fidelity Investments (City, State) location. Fidelity has over 70,000 associates across multiple US locations. This job role is 100% onsite and the support ratio is 1000 associates to 1 Lead End User Support Specialist role. This role requires strong leadership skills, technical expertise, and supervision of the IT team. Leading medium to large local and cross regional IT projects. Troubleshooting includes Microsoft Operating Systems, MS Office applications, MAC IOS support, and many other external and internally built applications. <br><br><strong>Responsibilities: </strong><ul><li>Supervise the IT team, including managing daily workload and lead projects including build out of new facilities, new technology rollouts, infrastructure upgrades and ensure they are completed efficiently and communicate updates </li><li>Active management of local ticket volumes, evaluate workloads and work with manager to prioritize resource allocation within the region to cover volumes and insure timely and accurate execution of service requests and incident meeting Service Level Targets. </li><li>Participate in hiring interview process, provide training and feedback to all techs on team in collaboration with the manager </li><li>Provide coverage in the absence of Team Leader </li><li>Mentor junior-level technician by providing guidance and support, as well as empowering them to develop their skills and foster a culture of continuous learning </li><li>Develop, maintain, and enhance Excel and Power BI reports and dashboards for various support activities Provide Cross Regional leadership for national initiatives. </li><li>Strong analytic skills, with a proven track record of delivering complex technology projects </li><li>Mandatory leadership or co-leadership as a subject matter expert – Accountable for product updates, timely information sharing, working with problem management to provide data aggregation for root cause analysis. </li></ul><li>Contribution to Lead Tech forums and distribution of site appropriate material. </li><li>Build internal relationships and collaborate closely with Problem Management and Engineering teams to triage potential bugs, build test cases, identify workarounds and keep stakeholders updated </li><li>Proven knowledge of Data and Voice Network Infrastructure environment, change management and upgrades. </li><li>Instrumental to process improvement and knowledge sharing through our Knowledge Management - creation/review/update. Create innovative resources to equip and educate customers and peers (documentation, training, processes, tools). </li><li>Consistent, clear, and proactive communication with local management and team. (excellent written or verbal) </li><li>Provide Vendor Management, including onboarding, management and arranging escorts when needed </li><li>Work closely with all levels of IT and other business partners to quickly resolve issues and provide solutions </li><li> Establish and maintain relationships with multiple lines of businesses </li><li>Participate in a scheduled OnCall rotation. OnCall support is provided 365 days a year. The required response time to call out is 30 minutes. Arrival onsite within a 3-hour window </li><li>Support work outside of regular hours in order to accommodate business needs </li><li>Provide coverage as needed for complex issues in a 1:1 walk up, scheduled visit or via a deskside visit while providing positive customer experience  <br><strong>Skills and knowledge:</strong><ul><li>Network Infrastrutuce background </li><li>Ability to analyze and resolve complex problems </li><li>Encompass a deep understanding of networks, systems, and application support </li><li>Ability to act as a liaison with department team leaders to effectively communicate and translate complex technical concepts </li><li>Strive to develop new solutions to optimize workflows and streamline processes </li><li>Ability to build strategies that align IT initiatives with business objectives </li><li>Collaborate with key stakeholders and the ability to adopt emerging technologies to attain a competitive edge </li><li>Excellent written and verbal communication skills with business and technical team members </li><li><em>Expert knowledge </em>in the use of device building/service tools– Microsoft Autopilot, Active Directory, Intune, VSphere </li><li>Expert knowledge of campus infrastructure, networks topology, TCP/IP, VLANs, and LAN/WLAN interfaces </li><li>Expert knowledge supporting hardware and software on Windows OS &amp; MAC IOS devices </li><li>Enhanced self-autonomy to work independently to organize, prioritize, multitask and execute on assigned tasks </li><li>Exhibits positive attitude, works well with other team members, business partners, can do attitude, and influences other team members </li><li>Exhibits positive attitude, works well with other team members, business partners, can do attitude </li><li><em>Ability to coordinate with outside vendors</em></li></ul><br><strong>Education and Experience:</strong><ul><li>Associate degree or equivalent knowledge and 10+ years' experience of computer hardware and operating systems </li><li>Industry acknowledged certificates such as CompTIA A+ , Network +, Google IT Support, or Cisco CCNA is a plus </li><li>PMP certification or equivalent experience </li></ul></li><br>

End User Technician 2

<br><h4>Description</h4><h4>End User Support</h4><p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an End User Support Technician to work in Fidelity’s Enterprise Infrastructure Group in Westlake, TX!</p><p>This position will provide end-user technology support for the Fidelity locations in Texas. It includes supporting technology such as computers, monitors, printers, phones, accessories and audio/visual equipment. The majority of the job will be desktop support and handling items that can’t be resolved remotely. Troubleshooting includes, but not limited to, Microsoft Operating Systems, MS Office applications, along with many other external and internally built applications. Having experience working in large environments and building and deploying desktops on a large scale is beneficial.</p><h4>The Expertise You Have</h4><ul><li>Computer Builds – maintain a supply of computers loaded with our base image</li><li>Computer Deployments – deploy computers to our end-users and ensure all applications and data is transferred to the new computer.</li><li>Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems.</li><li>Following guidelines to reporting and escalation procedures.</li><li>Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.</li><li>Working in conjunction with technical and non-technical personnel to optimally navigate the requests.</li><li>Special assignments and other work related duties as the need arises by management.</li></ul><h4><strong>Education and Experience</strong></h4><ul><li>Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems</li><li>A+ certification is a plus</li></ul><h4><strong>The Skills You Bring:</strong></h4><ul><li>Broad knowledge of Windows Operating Systems and Client Hardware.</li><li>Ability to excel in a change controlled environment.</li><li>Outstanding analytical and interpersonal skills.</li><li>Ability to work optimally with client and other groups.</li><li>Understanding of TCP/IP networking protocols.</li><li>Ability to think independently to meet goals based on requirements.</li><li>A self-starter with good written and verbal communications skills, along with the ability to pre-plan, coordinate, prioritize, and multitask.</li></ul><h4>COVID Work Policy</h4><ul><li>Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role.</li></ul><h4>Dynamic Working – Post Pandemic</h4><ul><li>Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.</li><li>Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.</li></ul><h4><strong>Company Overview:</strong></h4><p>Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource.</p><p>For information about working at Fidelity TalentSource, visit FTSJobs.com.</p><p>Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at <a href="mailto:HR@ftsjobs.com" target="_blank">HR@ftsjobs.com</a> if you would like to request an accommodation.</p><h4><strong>Information about Fidelity Investments</strong></h4><p>At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.</p><p>Fidelity Investments and Fidelity TalentSource are equal opportunity employers.</p>

5 Technician Jobs in Texas